Like I Said...: The Salesperson's Guide to Being a Better Customer

[Eric_bordeaux]

My first book.

https://www.amazon.ca/dp/B0CSTXDTY3



At what point has the customer become the problem?

Sales and customer service can be a daunting task. More often than you might think, salespeople have to deal with many interactions that leave them asking questions about how the customer acted. Was it a lack of understanding? Was the customer not paying attention? Is there a way to make things better?

Well, Look no further!

This book delves into these and other questions by analyzing some of the more interesting customer interactions I have encountered. Here’s just a sample of what you’ll find:

A series of anecdotes spanning a decades long customer service career
An analysis of each anecdote on how to improve the customers’ part of the interaction
A series of customer questions that beg the question: “Should I even be asking this?”