Couple of questions re: fit/finish

geoelectric · 01-12-2008, 01:58 AM

I just got my Kindle today, after having been on wait since 12/1.

I had a couple of questions regarding fit/finish.

1) My wireless switch protrudes about half as much as the power on/off switch. When wireless is off, it's actually almost flush with the casing because of the curves. To turn it back on, I have to hook a fingernail on the switch.

2) The left hand next page button seems somewhat crooked. The side closer to the bottom of the Kindle is noticeably raised a bit from the side on the top (not a lot, maybe .5mm or so, but it's raised). The rest of the buttons fit the contours of the device more closely.

Is this in line with others? If not, I may ask for an exchange (however long -that'll- take).

Given the wait and demand, I'd feel a little sheepish calling customer service with an RMA on these types of issues, but the wireless switch is a PITA because it makes it very fiddly to turn wireless on with the cover attached.

TallMomof2 · 01-12-2008, 01:39 PM

My left hand Next button protrudes a little. It was one of the first things I noticed. Both my on/off sliders are nearly flush with the case, maybe they project out 1mm. I have to use my fingernail to grab either slider to move it from the off position. I have to remove the Kindle from the case to move either slider but I have large hands for a woman.

HTH

Strether · 01-12-2008, 02:20 PM

My wireless switch is the same as yours--nearly flush with the back, whereas the off/on switch is raised above the surface a little. But my next page lever is a little raised at the upper edge. You don't notice it looking at it, but your fingertip can detect it.

Jim

geoelectric · 01-12-2008, 04:02 PM

OK, cool. You know how it is--buy something for $400, you get -real- concerned about small things.

Thanks!

geoelectric · 01-12-2008, 05:40 PM

Here are pictures of what I'm referring to with the Next Page button:

rhadin · 01-12-2008, 06:07 PM

I'm not a Kindle owner, so I don't know if this is how other Kindles were manufactured, but this clearly looks like poor quality control to me and even if other Kindles were like this, I would complain to customer service. If it had been an intentional design, I think the edges would have bee curved to prevent catching. This is just a bad fit.

geoelectric · 01-12-2008, 06:12 PM

Oh, I agree fully.

My question as to whether it was consistent was more so I can make a decision as to whether returning is worth the hassle. If all of them are like this, an exchange is pointless.

Nate the great · 01-12-2008, 06:22 PM

My Kindle doesn't look like that.

First thing I would try would be to try to reseat the button. It looks like it's just slightly out of its notch. If you can't, then I would ask for a replacement.

geoelectric · 01-12-2008, 06:39 PM

Nate: I did try pressing the high side down, using something under the device to cushion it a bit. I even tried gently twisting the button a little, thinking the same thing you did. It actually doesn't have any real give in any direction, so appears to be solid--just crooked.

I just got off the phone with customer service, after having the CSR take a look at the pictures. He's sending me out a new one in a cross-ship; the buttons are supposed to be fitted and shouldn't be crooked like that.

The CSR was only slightly hesitant, in that he didn't want to lead with the exchange until I asked for it (understandable, with demand), but once I probed further was entirely happy to do so.

This is one of the reasons I was willing to take the leap on this device, even with compatibility concerns and whatnot. Amazon's customer service is pretty terrific.

lindnet · 08-17-2008, 11:16 PM

I received my Kindle on Friday, and the Next Page button on the left looks pretty similar to your pictures. It seems to work just fine, it doesn't hang up or anything. Have more people experienced this? I'm not sure if I should call and exchange it, or if it's just the way they they are assembled and won't cause problems down the road.

Anyone else with crooked buttons?

etitameh · 08-18-2008, 09:49 AM

yep, mine looks similar to the pics in this thread, but i'm not concerned about it... until/unless it causes me a problem, i'm just trucking along with slightly wonky buttons.

i always read my kindle in its cover anyway, so it's not much of a concern for catching on other things, etc, so i'm just taking it as a quirk of my new friend.

lindnet · 08-18-2008, 02:38 PM

Thanks for the answer! I guess that's how I feel, too. It is working just fine, and I know other people's have the same issue, so unless it starts causing problems, I'll just try not to worry about it.

MonaLS · 09-06-2008, 01:30 AM

Huh, I never noticed it until you mentioned it, but mine looks just like that too.

stark23x · 09-07-2008, 04:29 PM

Mine are not that prominent, but they are slightly crooked:

01-12-2008, 01:58 AM	#1
geoelectric Member Posts: 23 Karma: 10 Join Date: Jan 2008 Device: Kindle	Couple of questions re: fit/finish I just got my Kindle today, after having been on wait since 12/1. I had a couple of questions regarding fit/finish. 1) My wireless switch protrudes about half as much as the power on/off switch. When wireless is off, it's actually almost flush with the casing because of the curves. To turn it back on, I have to hook a fingernail on the switch. 2) The left hand next page button seems somewhat crooked. The side closer to the bottom of the Kindle is noticeably raised a bit from the side on the top (not a lot, maybe .5mm or so, but it's raised). The rest of the buttons fit the contours of the device more closely. Is this in line with others? If not, I may ask for an exchange (however long -that'll- take). Given the wait and demand, I'd feel a little sheepish calling customer service with an RMA on these types of issues, but the wireless switch is a PITA because it makes it very fiddly to turn wireless on with the cover attached.

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01-12-2008, 01:39 PM	#2
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	My left hand Next button protrudes a little. It was one of the first things I noticed. Both my on/off sliders are nearly flush with the case, maybe they project out 1mm. I have to use my fingernail to grab either slider to move it from the off position. I have to remove the Kindle from the case to move either slider but I have large hands for a woman. HTH

01-12-2008, 02:20 PM	#3
Strether Guru Posts: 746 Karma: 2825929 Join Date: Feb 2007 Location: Fresno Device: Kindle 1; iPad Air; iPhone 7; Kobo Libra; Kindle Oasis 3	My wireless switch is the same as yours--nearly flush with the back, whereas the off/on switch is raised above the surface a little. But my next page lever is a little raised at the upper edge. You don't notice it looking at it, but your fingertip can detect it. Jim

01-12-2008, 04:02 PM	#4
geoelectric Member Posts: 23 Karma: 10 Join Date: Jan 2008 Device: Kindle	OK, cool. You know how it is--buy something for $400, you get -real- concerned about small things. Thanks!

01-12-2008, 05:40 PM	#5
geoelectric Member Posts: 23 Karma: 10 Join Date: Jan 2008 Device: Kindle	Here are pictures of what I'm referring to with the Next Page button:

01-12-2008, 06:07 PM	#6
rhadin Literacy = Understanding Posts: 4,833 Karma: 59674358 Join Date: Dec 2007 Location: The World of Books Device: Nook, Nook Tablet	I'm not a Kindle owner, so I don't know if this is how other Kindles were manufactured, but this clearly looks like poor quality control to me and even if other Kindles were like this, I would complain to customer service. If it had been an intentional design, I think the edges would have bee curved to prevent catching. This is just a bad fit.

01-12-2008, 06:12 PM	#7
geoelectric Member Posts: 23 Karma: 10 Join Date: Jan 2008 Device: Kindle	Oh, I agree fully. My question as to whether it was consistent was more so I can make a decision as to whether returning is worth the hassle. If all of them are like this, an exchange is pointless.

01-12-2008, 06:22 PM	#8
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	My Kindle doesn't look like that. First thing I would try would be to try to reseat the button. It looks like it's just slightly out of its notch. If you can't, then I would ask for a replacement.

01-12-2008, 06:39 PM	#9
geoelectric Member Posts: 23 Karma: 10 Join Date: Jan 2008 Device: Kindle	Nate: I did try pressing the high side down, using something under the device to cushion it a bit. I even tried gently twisting the button a little, thinking the same thing you did. It actually doesn't have any real give in any direction, so appears to be solid--just crooked. I just got off the phone with customer service, after having the CSR take a look at the pictures. He's sending me out a new one in a cross-ship; the buttons are supposed to be fitted and shouldn't be crooked like that. The CSR was only slightly hesitant, in that he didn't want to lead with the exchange until I asked for it (understandable, with demand), but once I probed further was entirely happy to do so. This is one of the reasons I was willing to take the leap on this device, even with compatibility concerns and whatnot. Amazon's customer service is pretty terrific.

08-17-2008, 11:16 PM	#10
lindnet Enthusiast Posts: 30 Karma: 495664 Join Date: Jul 2008 Location: Redding, CA Device: Kindle	I received my Kindle on Friday, and the Next Page button on the left looks pretty similar to your pictures. It seems to work just fine, it doesn't hang up or anything. Have more people experienced this? I'm not sure if I should call and exchange it, or if it's just the way they they are assembled and won't cause problems down the road. Anyone else with crooked buttons?

08-18-2008, 09:49 AM	#11
etitameh Enthusiast Posts: 47 Karma: 122 Join Date: Jul 2008 Device: Kindle	yep, mine looks similar to the pics in this thread, but i'm not concerned about it... until/unless it causes me a problem, i'm just trucking along with slightly wonky buttons. i always read my kindle in its cover anyway, so it's not much of a concern for catching on other things, etc, so i'm just taking it as a quirk of my new friend.

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08-18-2008, 02:38 PM	#12
lindnet Enthusiast Posts: 30 Karma: 495664 Join Date: Jul 2008 Location: Redding, CA Device: Kindle	Thanks for the answer! I guess that's how I feel, too. It is working just fine, and I know other people's have the same issue, so unless it starts causing problems, I'll just try not to worry about it.

09-06-2008, 01:30 AM	#13
MonaLS Groupie Posts: 180 Karma: 34 Join Date: Aug 2008 Device: Kindle (Gen 1), Kindle DX, Kindle Fire, LG Enact	Huh, I never noticed it until you mentioned it, but mine looks just like that too.

09-07-2008, 04:29 PM	#14
stark23x Junior Member Posts: 7 Karma: 74 Join Date: Sep 2008 Device: Kindle	Mine are not that prominent, but they are slightly crooked: