PRS-T1 T1 Going Back

Pomtroll · 10-07-2011, 09:59 AM

My T1 is going back to Best Buy tonight. I love it when it is working properly, but I have had to soft re-set it 5 times since I bought it Tuesday evening. Plus had to reset the clock twice. And I've only been using it for a couple of hours in the evening.

First time was while trying to get in the Sony store, then 3 times while reading & once when trying to bring up the dictionary. It flashes & then starts turning pages fast & then freezes. Also I notice while going through the Sony Store & looking at titles it does a 3 flash thing before settling down to the page.

So I think there is something wrong with mine. Hopefully I can exchange it. But if not I'll return it & then buy another one. I do like it. The new software store can use some improvement but I can work with it.

jersysman · 10-07-2011, 10:08 AM

Good luck with the exchange. I hope that you don't get any grief returning it. I'm glad to hear that, when it is working, you do enjoy it.

wachuko · 10-07-2011, 10:10 AM

I was about to head out to the local Best Buy to get mine... I wonder if I should just hold off for a month or two...

Tony1988 · 10-07-2011, 10:18 AM

Quote:

Originally Posted by wachuko

I was about to head out to the local Best Buy to get mine... I wonder if I should just hold off for a month or two...

Probably a wise decision. A month or two should clear any bugs from the device.

dieterpops · 10-07-2011, 11:35 AM

I have not found the the device to be buggy at all. It sounds like this one was a lemon.

wachuko · 10-07-2011, 11:39 AM

Quote:

Originally Posted by Tony1988

Probably a wise decision. A month or two should clear any bugs from the device.

I might just get it anyway because I have over 7 books that I bought in the last few days and I just don't like reading off my old PRS-600...and the wife will not give up the 505

trevgriff · 10-07-2011, 11:51 AM

Quote:

Originally Posted by dieterpops

I have not found the the device to be buggy at all. It sounds like this one was a lemon.

+1, no bugs with the reader only the sony desktop software.

Pomtroll · 10-07-2011, 12:02 PM

Okay I settled down & contacted Sony support. We did a hard reset & will see if that works. If not they gave me this number to call. 866-962-7669. I'm hoping it works because I really like the T1.

I have to say the support was very good. She explained things well & was patient while I fumbled through the steps.

So we'll give it a couple more days to see how it goes. I already got the book I was reading back up.

luvduchovny · 10-07-2011, 12:32 PM

Pomtroll,

Just curious, how does one do a hard reset of the T1? In the past it was reset then volume up (or was it volume down) button, but there are no volume rockers on the T1.

Shopaholic · 10-07-2011, 12:35 PM

Good luck with yours Pomtroll. Mine kept crashing for a bit while trying to organize my collections and delete books I've read and then all of a sudden it just stopped doing it. For now at least anyways. I hope all goes well for you.

wachuko · 10-07-2011, 01:37 PM

I got one of two left at the local Best Buy... wohooo!!

Pomtroll · 10-07-2011, 02:04 PM

The hard reset didn't work. I called Sony & they said to take it back to Best Buy for a replacement. If there should be a problem to call Sony & they will send out a new one next week.

@luvduchovny

I can't remember the steps off the top of my head. But it does have to do with the > button & the back button.

graycyn · 10-07-2011, 02:58 PM

We haven't tried out hubby's with the Reader Store yet, but so far, his device seems to be operating without any hitches. In spite of me doing things like double-tapping for bookmarks and whatnot like I'm used to on the 950. I wouldn't say I was gentle about issuing assorted motions, commands, etc... to it, often not knowing quite what I was doing and neither was hubby. We were both all over it.

You probably just got a bad one.

Pomtroll · 10-07-2011, 03:28 PM

Yep. Sony Support basically said it was defective. No arguments, no further trying to correct it. I'm looking forward to getting my new one tonight. The excitement is back.

wachuko · 10-07-2011, 03:50 PM

Quote:

Originally Posted by Pomtroll

Yep. Sony Support basically said it was defective. No arguments, no further trying to correct it. I'm looking forward to getting my new one tonight. The excitement is back.

That is great!

I just got mine, charged it, connected to my WiFi, connected to my Sony account, downloaded the new books I wanted to read...

reading the one I had started on the flight from SFO (I took my daughter's PRS-600 with me)... Very pleased with the T1.

10-07-2011, 09:59 AM	#1
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	T1 Going Back My T1 is going back to Best Buy tonight. I love it when it is working properly, but I have had to soft re-set it 5 times since I bought it Tuesday evening. Plus had to reset the clock twice. And I've only been using it for a couple of hours in the evening. First time was while trying to get in the Sony store, then 3 times while reading & once when trying to bring up the dictionary. It flashes & then starts turning pages fast & then freezes. Also I notice while going through the Sony Store & looking at titles it does a 3 flash thing before settling down to the page. So I think there is something wrong with mine. Hopefully I can exchange it. But if not I'll return it & then buy another one. I do like it. The new software store can use some improvement but I can work with it.

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10-07-2011, 10:08 AM	#2
jersysman Wizard Posts: 1,747 Karma: 3761220 Join Date: Mar 2011 Location: Pennsylvania Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD	Good luck with the exchange. I hope that you don't get any grief returning it. I'm glad to hear that, when it is working, you do enjoy it.

10-07-2011, 10:10 AM	#3
wachuko eBook Worm Posts: 205 Karma: 2745996 Join Date: Jul 2009 Location: Orlando, FL Device: Kindle Paperwhite/ Sony PRS-505/PRS-600 Silver/PRS-T1	I was about to head out to the local Best Buy to get mine... I wonder if I should just hold off for a month or two...

10-07-2011, 11:35 AM	#5
dieterpops Addict Posts: 258 Karma: 134567 Join Date: Nov 2008 Device: Always in flux	I have not found the the device to be buggy at all. It sounds like this one was a lemon.

10-07-2011, 12:02 PM	#8
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Okay I settled down & contacted Sony support. We did a hard reset & will see if that works. If not they gave me this number to call. 866-962-7669. I'm hoping it works because I really like the T1. I have to say the support was very good. She explained things well & was patient while I fumbled through the steps. So we'll give it a couple more days to see how it goes. I already got the book I was reading back up.

10-07-2011, 12:32 PM	#9
luvduchovny Zealot Posts: 145 Karma: 137186 Join Date: Mar 2009 Device: Sony Reader PRS-500, PRS-600, PRS-650, PRS-T1, PRS-T3	Pomtroll, Just curious, how does one do a hard reset of the T1? In the past it was reset then volume up (or was it volume down) button, but there are no volume rockers on the T1.

10-07-2011, 12:35 PM	#10
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Good luck with yours Pomtroll. Mine kept crashing for a bit while trying to organize my collections and delete books I've read and then all of a sudden it just stopped doing it. For now at least anyways. I hope all goes well for you.

10-07-2011, 01:37 PM	#11
wachuko eBook Worm Posts: 205 Karma: 2745996 Join Date: Jul 2009 Location: Orlando, FL Device: Kindle Paperwhite/ Sony PRS-505/PRS-600 Silver/PRS-T1	I got one of two left at the local Best Buy... wohooo!!

10-07-2011, 02:04 PM	#12
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	The hard reset didn't work. I called Sony & they said to take it back to Best Buy for a replacement. If there should be a problem to call Sony & they will send out a new one next week. @luvduchovny I can't remember the steps off the top of my head. But it does have to do with the > button & the back button.

10-07-2011, 02:58 PM	#13
graycyn Wizard Posts: 1,496 Karma: 11250344 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Forma, Kindle Oasis 2, Sony PRS-T2	We haven't tried out hubby's with the Reader Store yet, but so far, his device seems to be operating without any hitches. In spite of me doing things like double-tapping for bookmarks and whatnot like I'm used to on the 950. I wouldn't say I was gentle about issuing assorted motions, commands, etc... to it, often not knowing quite what I was doing and neither was hubby. We were both all over it. You probably just got a bad one.

10-07-2011, 03:28 PM	#14
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Yep. Sony Support basically said it was defective. No arguments, no further trying to correct it. I'm looking forward to getting my new one tonight. The excitement is back.

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