Aura H2O Best return policies?

Techno · 12-12-2014, 12:46 AM

I'd like to try the H20 for a few days, and not lose money if I decide to return it. Is there any place I can do that?

A place that processes returns quickly and without hassle. Prefer if I can ship it back, but a B&M store is ok. Thanks.

PeterT · 12-12-2014, 05:34 AM

What country are you in?

storm9 · 12-12-2014, 10:12 PM

Me too but with the Aura instead. I'm the US.

Techno · 12-14-2014, 07:01 PM

In the US.

PeterT · 12-14-2014, 07:07 PM

Unfortunately your options are limited. I don't think there are any B & M stores carrying Kobo's in the US. People seem to have best luck ordering via Chapters but I don't know how they handle try & return type scenarios.

cybmole · 12-15-2014, 01:56 AM

wanting a free trial is not the same as needing to return a faulty device.

the more people demand the former, the less likely it is that stores will stock the device. why should they support a free lending service ?

khalleron · 12-16-2014, 01:39 PM

Chapters requires that Kobos be returned to a B&M store, even if bought online.

If your device is DEFECTIVE, then Kobo will replace it, even if you bought it elsewhere (but I think you have to pay to ship it back).

No one has a 'free to try' offer.

You might wait and see if Amazon starts carrying them (they do not at the present time).

storm9 · 12-16-2014, 07:32 PM

Quote:

Originally Posted by cybmole

wanting a free trial is not the same as needing to return a faulty device.

the more people demand the former, the less likely it is that stores will stock the device. why should they support a free lending service ?

I had never heard of Kobo before becoming interested in ereaders. Kindles and Nooks are readily available at stores in my area but Kobo products are not. I have heard that Kobo support is bad through the forums here. With all of that in mind, I probably won't buy a Kobo product if I can't return it for a refund after trying it for a few days.

PeterT · 12-16-2014, 08:05 PM

Kobo support is actually fine; just not to the same level as Amazon and Kindle.

Sent from my Nexus 7 using Forum Fiend v1.2.14.

PeterT · 12-16-2014, 08:06 PM

Additionally why not see if you can find another MobileRead user in your geographic area who has a Kobo and arrange to meet.

Sent from my Nexus 7 using Forum Fiend v1.2.14.

rcentros · 12-16-2014, 10:05 PM

Quote:

Originally Posted by cybmole

wanting a free trial is not the same as needing to return a faulty device.

the more people demand the former, the less likely it is that stores will stock the device. why should they support a free lending service ?

I agree. Why should some company have to bear the expense of someone trying out and returning a product -- which now can not be sold as new? If the product does not perform as advertised or is defective, that is one thing ... but just to try it out? I don't get this.

Techno · 12-19-2014, 01:05 PM

In my case, I'll keep the H2O if I like it. I don't mean just try it for fun. I am pretty sure I'll like reading on the H2O better than on the Voyage or tablet so I'd keep it. I want the option to return it if I prefer the tablet or Voyage.

cybmole · 12-21-2014, 10:45 AM

to see what's wrong with your statements , read with these changes:

1. I'd like to try a Ferrari for a few days, and not lose money if I decide to return it. Is there any place I can do that?

2. In my case, I'll keep the Ferrari if I like it. I don't mean just try it for fun. I am pretty sure I'll like driving on the Ferrari better than on a Ford. or a Honda ... I want the option to return it if I prefer the Ford...

murg · 12-21-2014, 03:43 PM

Quote:

Originally Posted by cybmole

to see what's wrong with your statements , read with these changes:

1. I'd like to try a Ferrari for a few days, and not lose money if I decide to return it. Is there any place I can do that?

2. In my case, I'll keep the Ferrari if I like it. I don't mean just try it for fun. I am pretty sure I'll like driving on the Ferrari better than on a Ford. or a Honda ... I want the option to return it if I prefer the Ford...

Well, there are places that will rent you a Ferrari.

christopher22 · 12-21-2014, 07:11 PM

Well you could test drive a Ferrari out of the parking lot but that's about it.

In Canada Future Shop, Best Buy and Staples all have the Kobo on display, not sure if Chapters does. But the only way you could test it out is in store only hang around for an hour trying it out before you buy.

The other option a lot of people do which I do not endorse is buy the product use it and then return it just because you don't like it.

There's usually a 30 day return policy and maybe a restocking fee. But a small price to pay when you've used a brand new product.

12-12-2014, 12:46 AM	#1
Techno Enthusiast Posts: 49 Karma: 2072588 Join Date: Nov 2011 Device: Aura H2O, PC/Tablet	Best return policies? I'd like to try the H20 for a few days, and not lose money if I decide to return it. Is there any place I can do that? A place that processes returns quickly and without hassle. Prefer if I can ship it back, but a B&M store is ok. Thanks.

12-21-2014, 07:11 PM	#15
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	In store only Well you could test drive a Ferrari out of the parking lot but that's about it. In Canada Future Shop, Best Buy and Staples all have the Kobo on display, not sure if Chapters does. But the only way you could test it out is in store only hang around for an hour trying it out before you buy. The other option a lot of people do which I do not endorse is buy the product use it and then return it just because you don't like it. There's usually a 30 day return policy and maybe a restocking fee. But a small price to pay when you've used a brand new product.

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12-12-2014, 05:34 AM	#2
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	What country are you in?

12-12-2014, 10:12 PM	#3
storm9 Member Posts: 12 Karma: 10 Join Date: Sep 2011 Device: none	Me too but with the Aura instead. I'm the US.

12-14-2014, 07:01 PM	#4
Techno Enthusiast Posts: 49 Karma: 2072588 Join Date: Nov 2011 Device: Aura H2O, PC/Tablet	In the US.

12-14-2014, 07:07 PM	#5
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Unfortunately your options are limited. I don't think there are any B & M stores carrying Kobo's in the US. People seem to have best luck ordering via Chapters but I don't know how they handle try & return type scenarios.

12-15-2014, 01:56 AM	#6
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	wanting a free trial is not the same as needing to return a faulty device. the more people demand the former, the less likely it is that stores will stock the device. why should they support a free lending service ?

12-16-2014, 01:39 PM	#7
khalleron Kate Posts: 1,685 Karma: 3165009 Join Date: Mar 2009 Location: Oregon, United States Device: Nexus 7 2013, Kobo Aura H2O, Kobo Forma	Chapters requires that Kobos be returned to a B&M store, even if bought online. If your device is DEFECTIVE, then Kobo will replace it, even if you bought it elsewhere (but I think you have to pay to ship it back). No one has a 'free to try' offer. You might wait and see if Amazon starts carrying them (they do not at the present time).

12-16-2014, 08:05 PM	#9
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Kobo support is actually fine; just not to the same level as Amazon and Kindle. Sent from my Nexus 7 using Forum Fiend v1.2.14.

12-16-2014, 08:06 PM	#10
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Additionally why not see if you can find another MobileRead user in your geographic area who has a Kobo and arrange to meet. Sent from my Nexus 7 using Forum Fiend v1.2.14.

12-19-2014, 01:05 PM	#12
Techno Enthusiast Posts: 49 Karma: 2072588 Join Date: Nov 2011 Device: Aura H2O, PC/Tablet	In my case, I'll keep the H2O if I like it. I don't mean just try it for fun. I am pretty sure I'll like reading on the H2O better than on the Voyage or tablet so I'd keep it. I want the option to return it if I prefer the tablet or Voyage.

12-21-2014, 10:45 AM	#13
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	to see what's wrong with your statements , read with these changes: 1. I'd like to try a Ferrari for a few days, and not lose money if I decide to return it. Is there any place I can do that? 2. In my case, I'll keep the Ferrari if I like it. I don't mean just try it for fun. I am pretty sure I'll like driving on the Ferrari better than on a Ford. or a Honda ... I want the option to return it if I prefer the Ford...

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