Kindle 4 System Corrupted - Need Help

fcm52 · 07-15-2012, 01:33 PM

Hi Everyone,
I frequently connect my Kindle 4 to the pc in order to transfer files. For my surprise, when I did it now, my directory structure in the Kindle seems to be corrupted. There's no more subfolders under the documents folder, no more screen saver and a lot of strange files like "trashes" and the like are showing up. The only two folders that appear are: Documents ( with no subfolders as before) and another empty folder " Active-Content_Data (empty). The device seems to be working well except for the screen saver that is not working. I did a "reset factory" but didn't help.
What can I do to fix this problem and recovery the original system and file structure?
Thanks for your help.

WritePR · 07-16-2012, 04:48 PM

Do a factory reset. The instructions are in the user manual which you can find on Amazon.

fcm52 · 07-17-2012, 11:49 AM

Hi, thanks for your help. I've already tryied a factory reset before but it didn't help. I guess the way is to try to reinstall the firmware again once the device is not frozen. I only need to know how to do this in worder to make it correctly. Amazon support don't give such instruction. They offered me to return the Kindle and they will send me another one, but as I live in Brazil, they cannot do this. I'll keep trying a reinstall solution to avoid loose the kindle and my money. If you have another clue for me, I'll very much appreciate it. I thank you again for your attempt to help me out , and please excuse me for my poor english.

geekmaster · 07-17-2012, 03:47 PM

Read the "simple debricking" sticky thread in the Dev Corner forum. You can fix your problem using the instructions provided there.

07-15-2012, 01:33 PM	#1
fcm52 Steppenwolf Posts: 46 Karma: 10 Join Date: Jul 2012 Location: Rio de Janeiro, Brazil Device: Nook Simple Touch, Kindle Touch, Kindle 4 & Kindle Keyboard	Kindle 4 System Corrupted - Need Help Hi Everyone, I frequently connect my Kindle 4 to the pc in order to transfer files. For my surprise, when I did it now, my directory structure in the Kindle seems to be corrupted. There's no more subfolders under the documents folder, no more screen saver and a lot of strange files like "trashes" and the like are showing up. The only two folders that appear are: Documents ( with no subfolders as before) and another empty folder " Active-Content_Data (empty). The device seems to be working well except for the screen saver that is not working. I did a "reset factory" but didn't help. What can I do to fix this problem and recovery the original system and file structure? Thanks for your help.

07-17-2012, 11:49 AM	#3
fcm52 Steppenwolf Posts: 46 Karma: 10 Join Date: Jul 2012 Location: Rio de Janeiro, Brazil Device: Nook Simple Touch, Kindle Touch, Kindle 4 & Kindle Keyboard	Kindle 4 System Corrupted - Need Help Hi, thanks for your help. I've already tryied a factory reset before but it didn't help. I guess the way is to try to reinstall the firmware again once the device is not frozen. I only need to know how to do this in worder to make it correctly. Amazon support don't give such instruction. They offered me to return the Kindle and they will send me another one, but as I live in Brazil, they cannot do this. I'll keep trying a reinstall solution to avoid loose the kindle and my money. If you have another clue for me, I'll very much appreciate it. I thank you again for your attempt to help me out , and please excuse me for my poor english.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
My Kindle 4 is Frozen in System Diags	ultankc	Kindle Developer's Corner	8	01-14-2014 05:59 PM
Kindle Touch Frozen in System Diags	XXPetrosXX	Kindle Developer's Corner	4	07-14-2012 07:50 AM
Troubleshooting Corrupted Duokan Install on a Kindle Firmware 3.1	alyxie	Amazon Kindle	0	06-04-2012 07:37 AM
Accessories M-Edge New Kindle Mount/System	Exer	Amazon Kindle	1	12-17-2010 07:29 PM
how to clean more disk space in root file system to upgrade system	chinaet	iRex	1	12-18-2006 03:54 PM

07-16-2012, 04:48 PM	#2
WritePR Gadget Girl/Avid Reader Posts: 51 Karma: 927026 Join Date: Jun 2012 Location: East Coast, USA Device: Samsung Galaxy Tab 10.1, Nook Color, Kindle Touch	Do a factory reset. The instructions are in the user manual which you can find on Amazon.

07-17-2012, 03:47 PM	#4
geekmaster Carpe diem, c'est la vie. Posts: 6,433 Karma: 10773668 Join Date: Nov 2011 Location: Multiverse 6627A Device: K1 to PW3	Read the "simple debricking" sticky thread in the Dev Corner forum. You can fix your problem using the instructions provided there.

Advert