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Old 01-06-2019, 09:16 PM   #1
Luck64
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Question Personal Document Library not showing up on Kindle?

Hi there.

I just got a Kindle DX graphite for Christmas and I can't see any of the books I've sent from Calibre (via the Send by email feature) to my Kindle address. I also have a Kindle Paperwhite 3 that displays them just fine.

The question is, is the Kindle DX too old for showing up the documents from the cloud? Or this has to do with the fact that Kindle DX can't connect to some sites (like Wikipedia) because Amazon stopped offering updates for that model? In that case, jailbreaking it would fix the problem?

Thank you all.

Note 1: my DX's current firmware is 2.5.8

Note 2: I've also tried to send them to the specific address Amazon provides for this particular Kindle but that didn't work either.
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Old 01-06-2019, 09:54 PM   #2
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You might need to install the “Kindle services update”. See the Kindle DX Software Updates page.
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Old 01-07-2019, 12:07 AM   #3
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Thank you.
I've tried that but didn't work. I've also tried restarting, deregistering the device and reseting to factory settings, but none of those worked either.
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Old 01-07-2019, 08:56 AM   #4
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I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.
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Old 01-07-2019, 09:02 AM   #5
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I don't remember...is there a DOCS tab on the DX? In the SORT options?
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Old 01-07-2019, 09:28 AM   #6
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Quote:
Originally Posted by BookCat View Post
I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.
Yes. That's the only way I currently can send documents to the device.

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Originally Posted by Deskisamess View Post
I don't remember...is there a DOCS tab on the DX? In the SORT options?
No. Just "Most Recent First", "Title", "Author" and "Collections".

Strangely, the DX neither has the same collections than my PW3. It only has the specific collections I created in the DX. When I did a Factory Reset on the DX, those collections reappeared once I registered the DX to my Amazon account.
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Old 01-07-2019, 12:59 PM   #7
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Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader?

If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that.
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Old 01-07-2019, 01:02 PM   #8
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The DX doesn't have WiFi, it only had 3g.
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Old 01-07-2019, 05:46 PM   #9
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Originally Posted by BookCat View Post
Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader?

If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that.
Yes, I'm sending them in .mobi format. Tried different documents, sending them from Calibre, via email from my browser and also delivering from the Amazon site. None of them seem to work.

The DX has 3g and I can access the Amazon store just fine, but my documents do not show up.

It's really strange. I'm starting to suspect that the DX is too old to receive documents via mail.

Thank you all for your time.
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Old 01-08-2019, 05:01 AM   #10
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Have you asked Amazon?
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Old 01-08-2019, 11:30 PM   #11
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Have you asked Amazon?
Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle
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Old 01-09-2019, 04:51 AM   #12
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Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle
At that point it's wise to ask to be passed to someone more technical, or their superior. There are usually different levels of customer service expertise at Amazon and you usually start with the lowest level.
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