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Old 07-15-2018, 09:26 AM   #1
RMR
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Question My Amazon Fire Tablet 5th Generation Is Not Connecting To The Internet?

I really do not understand. It's connected to the internet before, now suddenly, it says my internet connection is "not in range" yet it is catching my neighbours' internet connections.

I've restarted the device
Checked in parental settings
Check if areoplane mode is off, and it is off.

I'm really unsure of why it is not catching my Wi-Fi signal could anybody help me?

Thank you
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Old 07-16-2018, 12:31 AM   #2
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1. tell it to forget the problematic connection - then have it rescan & retry
[ simple things can confuse it, like you changing the wifi password or changing it from secured to not secured - it stores old data ]
2. try soft reset ( always amazon's 1st troubleshoot advice) hold the power button for 30 - 40 seconds until tablet shuts down, ignore the shutdown y/n prompt - just keep holding the button. it is a soft reset, like a restart of windows, so apps and data are not affected.
3. set up that connection as a static IP using wifi - advanced. I had an old kindle Fire HD that would not connect because it insisted on using an IP address that was being used by something else and would not go get a different once from the router [ that was a different symptom though - it would connect then say no internet because no data would transfer]
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Old 07-16-2018, 12:23 PM   #3
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Quote:
Originally Posted by stumped View Post
. . . I had an old kindle Fire HD that would not connect because it insisted on using an IP address that was being used by something else and would not go get a different once from the router [ that was a different symptom though - it would connect then say no internet because no data would transfer]
I had a somewhat similar issue with a Spectrum TV app on my kindle fire not connecting to the internet. I had to go to the router firewall and change the setting from high security to medium. After that, the app would be able to connect to the internet and stream TV on the fire tablet. Of course, another thing to try when a device won't connect to the internet is to turn the router off and then back on to reset.
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Old 07-16-2018, 12:31 PM   #4
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And one I missed, check, with some other device, that the wifi is actually working, before other troubleshooting steps!
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Old 07-16-2018, 01:14 PM   #5
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This does not surprise me. My Kindle Fire loses internet connection when streaming. The only way to get it back is to turn WiFi off then back on. This started two firmware updates ago. It's really annoying.

Sent from my Nexus 7
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Old 07-16-2018, 01:41 PM   #6
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Agreed - power cycle your wifi router - Fire tablets get 'stuck' and refuse to connect until the router is rebooted.
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Old 07-16-2018, 08:39 PM   #7
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I had the same problem Had to return the wifi to Comcast for a new one.
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