12-08-2011, 11:19 AM | #91 | |
book creator
Posts: 9,635
Karma: 3856660
Join Date: Oct 2008
Location: Luxembourg
Device: PB360°
|
Quote:
|
|
12-08-2011, 11:19 AM | #92 | ||
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
Quote:
and the statistics is very approximate, that's true. There is a practice, however, of recalling bad products. Or fixing/replacing broken devices of that category - not just abandoning the customer: OK, our next product will be better, try again. That's why I will go to Sony or Kindle the next time. (Kindle shows Russian + other characters, it is easy to try and return, etc.) Every company has growing pains. I've paid my share for the product to let them grow - and no "thank you", no apology. It might sound naive, but that's psychology of a consumer: I'll go to Amazon, where they would apologize and replace a bad product. Quote:
Good luck to you (Going to Kindle in this case is like an unrequited love story - I love PB, but he/she does not love me, I have to get married with a second choice) Last edited by chuckz; 12-08-2011 at 11:55 AM. |
||
Advert | |
|
12-08-2011, 03:49 PM | #93 |
Harmless idiot
Posts: 3,411
Karma: 2154829
Join Date: Nov 2010
Location: Zuhause
Device: PB622, Nexus7, Sony PRS 350, Tolino und nur noch wenig toter Baum:(
|
You'll go to SONY because you expect better customer care???
|
12-09-2011, 10:10 AM | #94 |
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
I expect a better product - meaning a thoughtful design, not just pieces slapped together.
The hardware design and implementation is also a part of customer service - thinking in advance how to minimize disappointments and complaints. The software features you can figure out with the forum help if not too laizy. Nothing you can do if your screen breaks because it was supposed to: with this design even pressing on a button disturbs the screen. Of course, the case was not taken in consideration either. It is soft - supposedly to cushion hits. But for these thin and fragile screens it must have a hard layer - Kindle has it. I don't think it's random - they must have put some thought into the case design as well. Customer service is taking care of possible problems before they arise. (I have no experience with Sony readers - but thanks to the PB experience I will consider all this before buying.) |
12-09-2011, 12:22 PM | #95 |
Wizard
Posts: 4,896
Karma: 33602910
Join Date: Oct 2010
Device: PocketBook 903 & 360+
|
Good luck with whatever device you will choose. After all, this is why it's good that there are many readers around.
|
Advert | |
|
12-09-2011, 12:49 PM | #96 |
Guru
Posts: 774
Karma: 1211741
Join Date: May 2008
Location: Oregon
Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire
|
replaced
I have to say I had a good experience with Pocketbook when my reader broke. I contacted them and mailed them my reader, they sent me a new one. My screen was broke, not sure how I managed that (well other than my using it all the time LOL) anyway they replaced it and had me a new one in a little over a week.
I am still happy with my little PB360, its stylish and I love the way the buttons are placed. I am getting a Kindle Fire for Christmas, but it is more for its extras than for reading. I think most of the companies have some user issues, in my case I am not surprised when I break my reader because I am at the very high end of user, I usually read 3 to 4 books a week. So by default I am going to break mine faster than someone who only reads a book or less than one a week. Amy |
12-10-2011, 04:46 AM | #97 | |
Wizard
Posts: 2,824
Karma: 5843878
Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
|
Quote:
|
|
12-13-2011, 05:00 AM | #98 |
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
360 is too small, 90x are too big.
301 now a piece of junk. So, I had to get Kindle Touch - it's light and has many nice features. Alas, no screen rotation (landscape mode) in this one, as opposed to Kindle 3 (keyboard) which is again too heavy to carry around. Returning makes no sense, especially since there are no other choices. Now back to Pocketbook line - waiting for the promised 611. Hopefully it will happen, and Kindle will go to my mom for her birthday (will they manage it until May?) |
12-13-2011, 07:40 AM | #99 |
Wizard
Posts: 3,450
Karma: 10484861
Join Date: May 2006
Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20
|
|
12-13-2011, 11:03 AM | #100 |
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
Kindle Touch is on its way back to Amazon - no landscape mode, resolution inferior to that of Kindle 3, scanned-image pdf can be zoomed - but the settings are valid only for the current page!?
That's why it's cheap... Europe is on the other side of the Great Pond |
12-13-2011, 01:01 PM | #101 | |
Wizard
Posts: 4,896
Karma: 33602910
Join Date: Oct 2010
Device: PocketBook 903 & 360+
|
Quote:
- same resolution of 800x600, because the pixel density is higher (200 dpi instead of 166dpi) - better processor (533MHz instead of 400MHz) - more memory (128Mb instead of 64Mb) - more storage (2Gb instead of 512Mb) - no audio |
|
12-13-2011, 01:38 PM | #102 |
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
I've taken my device apart. It turned out that I was both lucky and unlucky.
The display is well attached to the motherboard - with glue, not scotch as they showed on some sites. It was not supposed to break because of minor hits or pressure: the crack started from an edge - likely a (Chinese) manufacturer's defect, a disaster in waiting. It should have happened just 3 months earlier. (360 plus looks good - but just a bit too small for reading pdfs and djvu) :-( P.S. I am going to try it anyway Last edited by chuckz; 12-13-2011 at 02:28 PM. |
12-13-2011, 02:00 PM | #103 |
Addict
Posts: 320
Karma: 3394
Join Date: Aug 2009
Device: Pocketbook 602 Pro, Kobo Aura HD, LG G Pad III
|
LOL, the "Chinese" is something that must be identified if something goes wrong.
Could anyone recommend a good-quality reader that is solely made in the U.S. or Europe? I actually scratched the words "assembled in China" off the back of my 602. I like to be classy, not cheap. I wish my 602 was designed and made in a small town in Texas. Last edited by jshzh; 12-13-2011 at 02:27 PM. |
12-13-2011, 02:31 PM | #104 |
Enthusiast
Posts: 39
Karma: 10780
Join Date: Jul 2010
Device: none
|
|
12-13-2011, 05:46 PM | #105 |
Wizard
Posts: 4,896
Karma: 33602910
Join Date: Oct 2010
Device: PocketBook 903 & 360+
|
|
Tags |
customer support, warranty |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
I try to buy the Pocketbook 360 and ship to any of {Singapore, France, Poland} | agravier | PocketBook | 13 | 06-05-2010 03:00 AM |
Which product to buy as Manga reader and ebook reader only. | Renji | Alternative Devices | 9 | 01-16-2010 10:42 PM |
Where can I buy Pocketbook in Atlanta area? | Bill_Petrovich | Which one should I buy? | 13 | 10-23-2009 01:20 PM |
Buy Want to buy Pocketbook 360. Please help! | BeTePoK | Flea Market | 22 | 10-15-2009 10:35 PM |