Aura H2O No internet connection new Kobo

estut · 07-09-2018, 09:49 AM

Hi. Yesterday I got a new Kobo Aura H2O. Nice to have, but one problem can’t be solved: Wi-fi connection. I can’t pass the initial setup after a basic and factory reset, due to earlier Wi-fi problems.

My home Wi-fi situation is very good and all my devices are running smoothly on the Netgear Nighthawk AC1900 R7000.
Router information:
WPA2-PSK secured
3 devices 2,4G wireless,
1 device 5G wireless,
1 device wired
Firmware version V1.0.7.12_1.2.5

Wireless settings:
2,4 Ghz
Region Europe
Channel auto (13)
Mode Up to 600 Mbps
Wireless AP On
Broadcast Name on
Wi-Fi Protected Setup Configured

5 Ghz
2,4 Ghz
Region Europe
Channel 36 + 40+ 44 (P) + 48
Mode Up to 1300 Mbps
Wireless AP On
Broadcast Name on
Wi-Fi Protected Setup Configured

Do you have an idea to solve this annoying problem? Thanks for replies!

DNSB · 07-09-2018, 11:22 AM

Quote:

Originally Posted by estut

Hi. Yesterday I got a new Kobo Aura H2O. Nice to have, but one problem can’t be solved: Wi-fi connection. I can’t pass the initial setup after a basic and factory reset, due to earlier Wi-fi problems.

Spoiler:

Do you have an idea to solve this annoying problem? Thanks for replies!

Not sure if the same firmware is used in Europe but in North America, the newest firmware for a R7000 is 1.0.9.32.

I would also suggest changing the 2.4GHZ channel to a lower number (the 5GHz channel is a non-issue for Kobo's ereaders). I had an issue with my R7000P when I tried using channel 12. In Canada, channel 12 is only usable in a low power mode which my Kobo ereaders didn't want to connect to.

davidfor · 07-09-2018, 08:05 PM

@estut: Is there any chance that some sites are being blocked? The firmware will check a URL and the file from it before it will stay on-line. Up to before 4.8.x, this was http://www.msftncsi.com/ncsi.txt. From 4.8.x it is http://www.kobo.com/buildinfo.xml.

The alternative is to use the Kobo desktop application under either Windows or a MAC to do the setup. After that, you can look getting WiFi to work.

estut · 07-13-2018, 02:29 AM

Hi David-DNSB and Davidfor. Thanks a lot for your reactions and ideas. Sure I have to update the firmware of the R7000. I'll also check if some sites are being blocked.
But, after two days, suddenly there was a connection and I could finish the initial setup. Reason unknown..... So, I hope my issue is solved definitively. Kind regards. Eric

estut · 07-22-2018, 02:11 AM

Internet connection was lost after sleep mode and it was not possible to connect again. But, the alternative to use the Kobo desktop application, works fine to sync. So, issue is solved. Thanks again David-DNSB and Davidfor for your input. Gr. Eric

07-09-2018, 09:49 AM	#1
estut Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Kobo Aura H20	No internet connection new Kobo Hi. Yesterday I got a new Kobo Aura H2O. Nice to have, but one problem can’t be solved: Wi-fi connection. I can’t pass the initial setup after a basic and factory reset, due to earlier Wi-fi problems. My home Wi-fi situation is very good and all my devices are running smoothly on the Netgear Nighthawk AC1900 R7000. Router information: WPA2-PSK secured 3 devices 2,4G wireless, 1 device 5G wireless, 1 device wired Firmware version V1.0.7.12_1.2.5 Wireless settings: 2,4 Ghz Region Europe Channel auto (13) Mode Up to 600 Mbps Wireless AP On Broadcast Name on Wi-Fi Protected Setup Configured 5 Ghz 2,4 Ghz Region Europe Channel 36 + 40+ 44 (P) + 48 Mode Up to 1300 Mbps Wireless AP On Broadcast Name on Wi-Fi Protected Setup Configured Do you have an idea to solve this annoying problem? Thanks for replies!

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07-09-2018, 08:05 PM	#3
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	@estut: Is there any chance that some sites are being blocked? The firmware will check a URL and the file from it before it will stay on-line. Up to before 4.8.x, this was http://www.msftncsi.com/ncsi.txt. From 4.8.x it is http://www.kobo.com/buildinfo.xml. The alternative is to use the Kobo desktop application under either Windows or a MAC to do the setup. After that, you can look getting WiFi to work.

07-13-2018, 02:29 AM	#4
estut Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Kobo Aura H20	Hi David-DNSB and Davidfor. Thanks a lot for your reactions and ideas. Sure I have to update the firmware of the R7000. I'll also check if some sites are being blocked. But, after two days, suddenly there was a connection and I could finish the initial setup. Reason unknown..... So, I hope my issue is solved definitively. Kind regards. Eric

07-22-2018, 02:11 AM	#5
estut Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Kobo Aura H20	Internet connection was lost after sleep mode and it was not possible to connect again. But, the alternative to use the Kobo desktop application, works fine to sync. So, issue is solved. Thanks again David-DNSB and Davidfor for your input. Gr. Eric

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