Windows 7 Installation Problem

pghmark · 04-23-2009, 02:04 AM

Originally, my laptop was Vista 32-bit, with Calibre 5.2(?). I then started testing the Windows 7 Betas by doing an upgrade from Vista to Windows 7. Calibre still performed like a champ.

The first time, after Windows 7, that a Calibre upgrade came in I couldn't get it to install. I kept getting messages that Calibre was running, even when it was not running (nothing in the system tray, only the Calibre setup in task manager). I was able to work around it by starting my original copy of Calibre, then executing the Setup to upgrade Calibre. When it told me Calibre was running, during setup, I killed the old version process in Task Manager and the upgrade continued successfully. Again Calibre worked great under Windows 7.

I finally was comfortable enough with Windows 7 to do a clean install on my laptop. Now however I am having the same problem installing Calibre for the first time. Even though it is not installed on my system, the installation package insists that it is running and won't go any further in the setup.

Any suggestions would be appreciated.

kovidgoyal · 04-23-2009, 02:26 AM

IIRC, the installer checks for a calibre.exe process do you have any process wth a name like calibre*.exe that might be confuing it?

itimpi · 04-23-2009, 02:59 AM

Calibre installs fine for me on Windows 7 without any strange error messages.

What version and build of Windows 7 are you using? I am using the Ultimate version Build 7077.

pghmark · 04-23-2009, 03:14 AM

Nope...the csrss.exe is the only other process running that starts with the same letter. If you have any ideas on what I can do to try to pin the problem down, I'll do all of the testing I can...

pghmark · 04-23-2009, 03:16 AM

Hmmm...that is strange...the original problem trying to upgrade, and the work around I came up with started with 7000 and went through 7077...I'm currently on 7077 as a clean install.

pghmark · 04-23-2009, 03:40 AM

One final note...the clean install of Windows 7 is so recent that the only thing I installed before Calibre was AVG Anti-Virus. I uninstalled that and tried again...same results.

kovidgoyal · 04-23-2009, 05:15 AM

does windows 7 have a safe mode? if it does try installing calibre in that

pghmark · 04-23-2009, 01:49 PM

Safe Mode -- failed
UAC Off -- failed
Run as Administrator -- failed
Compatibility Mode -- XP and Vista -- failed

However, I had a copy of 0.4.125 and it let me get past the first step...looks like it will install.

Suggestion: This is the only old version I have...if I can get copies of the previous versions, I could work my way backwards and we could at least identify at what point the problem occurs, maybe that will provide a clue.

Let me know...I've got no problem testing since it helps me in the long run.

kovidgoyal · 04-23-2009, 02:00 PM

0.4.125 doesn't check for running instances, which is why it is succeeding. The question is why is the check always returning positive. calibre uses Installjammer to build the installer, for the next release, I'll update installjammer to the latest version, se eif that fixes it. If not ping me.

sirbruce · 04-23-2009, 02:01 PM

The workaround probably changed when the installer changed in 0.5.7 or so. Prior to that, the installer gave an option to start Calibre after the install; now it no longer does. (I figured this was intentional for some reason.)

kovidgoyal · 04-23-2009, 02:16 PM

Quote:

Originally Posted by sirbruce

The workaround probably changed when the installer changed in 0.5.7 or so. Prior to that, the installer gave an option to start Calibre after the install; now it no longer does. (I figured this was intentional for some reason.)

It was intentional since the installer run as the admin user and launching calibre from it, causes calibre to also run with elevated privileges. But that shouldn't affect the detection of a runnign calibre instance.

kovidgoyal · 04-23-2009, 02:16 PM

Tryt he installer at https://calibre.kovidgoyal.net/downl...ibre-0.5.8.exe (it's made with the latest release of installjammer)

pghmark · 04-23-2009, 03:08 PM

Thanks...that took care of the problem. I tried the install as an upgrade to 0.4.125, then uninstalled everything and tried a new install...both worked.

I appreciate your help...

04-23-2009, 02:04 AM	#1
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	Windows 7 Installation Problem Originally, my laptop was Vista 32-bit, with Calibre 5.2(?). I then started testing the Windows 7 Betas by doing an upgrade from Vista to Windows 7. Calibre still performed like a champ. The first time, after Windows 7, that a Calibre upgrade came in I couldn't get it to install. I kept getting messages that Calibre was running, even when it was not running (nothing in the system tray, only the Calibre setup in task manager). I was able to work around it by starting my original copy of Calibre, then executing the Setup to upgrade Calibre. When it told me Calibre was running, during setup, I killed the old version process in Task Manager and the upgrade continued successfully. Again Calibre worked great under Windows 7. I finally was comfortable enough with Windows 7 to do a clean install on my laptop. Now however I am having the same problem installing Calibre for the first time. Even though it is not installed on my system, the installation package insists that it is running and won't go any further in the setup. Any suggestions would be appreciated.

04-23-2009, 01:49 PM	#8
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	Other Attempts from Suggestions -- Maybe Some Progress Safe Mode -- failed UAC Off -- failed Run as Administrator -- failed Compatibility Mode -- XP and Vista -- failed However, I had a copy of 0.4.125 and it let me get past the first step...looks like it will install. Suggestion: This is the only old version I have...if I can get copies of the previous versions, I could work my way backwards and we could at least identify at what point the problem occurs, maybe that will provide a clue. Let me know...I've got no problem testing since it helps me in the long run.

04-23-2009, 03:08 PM	#13
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	Windows 7 Installation Problem -- RESOLVED Thanks...that took care of the problem. I tried the install as an upgrade to 0.4.125, then uninstalled everything and tried a new install...both worked. I appreciate your help...

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04-23-2009, 02:26 AM	#2
kovidgoyal creator of calibre Posts: 43,844 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	IIRC, the installer checks for a calibre.exe process do you have any process wth a name like calibre*.exe that might be confuing it?

04-23-2009, 02:59 AM	#3
itimpi Wizard Posts: 4,552 Karma: 950151 Join Date: Nov 2008 Device: Sony PRS-950, iphone/ipad (Marvin/iBooks/QuickReader)	Calibre installs fine for me on Windows 7 without any strange error messages. What version and build of Windows 7 are you using? I am using the Ultimate version Build 7077.

04-23-2009, 03:14 AM	#4
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	Nope...the csrss.exe is the only other process running that starts with the same letter. If you have any ideas on what I can do to try to pin the problem down, I'll do all of the testing I can...

04-23-2009, 03:16 AM	#5
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	Hmmm...that is strange...the original problem trying to upgrade, and the work around I came up with started with 7000 and went through 7077...I'm currently on 7077 as a clean install.

04-23-2009, 03:40 AM	#6
pghmark TANSTAAFL Posts: 21 Karma: 10 Join Date: Sep 2008 Location: Pittsburgh Device: PRS-505(favorite), Blackjack, IPod Touch	One final note...the clean install of Windows 7 is so recent that the only thing I installed before Calibre was AVG Anti-Virus. I uninstalled that and tried again...same results.

04-23-2009, 05:15 AM	#7
kovidgoyal creator of calibre Posts: 43,844 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	does windows 7 have a safe mode? if it does try installing calibre in that

04-23-2009, 02:00 PM	#9
kovidgoyal creator of calibre Posts: 43,844 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	0.4.125 doesn't check for running instances, which is why it is succeeding. The question is why is the check always returning positive. calibre uses Installjammer to build the installer, for the next release, I'll update installjammer to the latest version, se eif that fixes it. If not ping me.

04-23-2009, 02:01 PM	#10
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	The workaround probably changed when the installer changed in 0.5.7 or so. Prior to that, the installer gave an option to start Calibre after the install; now it no longer does. (I figured this was intentional for some reason.)

04-23-2009, 02:16 PM	#12
kovidgoyal creator of calibre Posts: 43,844 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Tryt he installer at https://calibre.kovidgoyal.net/downl...ibre-0.5.8.exe (it's made with the latest release of installjammer)

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