10-02-2012, 10:49 PM | #151 |
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The saga continues
So far, little luck in getting my Kobo Touch to connect to a known network.
Below is a sanitized version of my correspondence with Kobo Cutomer Care: ============ Begin e-mail exchange ===================== Kobo Customer Care: Here are the results from implementing your suggestions: MAC filtering: I don't use it. If I did and the Kobo was not registered, then I could not even log in in the first place. Resetting the router: No effect on Kobo connection/disconnecting Discussion groups in the D-Link DIR-601: Yes, there are some complaints from customers, but I have never had any wireless connectivity problems with any of my laptops (IBM, Toshiba, ASUS) or tablet (BlackBerry PlayBook). Connecting to other routers: I have had the opportunity to hook in to various open access points and hotspots near my neighborhood with the following results: Router Name / Type / 1st log in attempt result / Log in as known network result datavalet / open / error / error FishFearMe-guest / open / error / error grokspots-williams / hotspot / logged in / logged in and disconnected in 5 seconds HPC54164 / open / error / error HPD110a.E4D326 / open / error / error PeachPuppy-guest / hotspot / Connected but stuck on browser / error perfectwaterloo-guest / hotspot / logged in / logged in and immediately disconnected Starbucks WiFi / hotspot / logged in / logged in Tim Hortons WiFi / hotspot / error / error Waterloo Public WiFi / hotspot / logged in / logged in and immediately disconnected Laurier WiFi / hotspot / Connected but stuck on browser / Connected but stuck on browser As you can see, I have not had much luck. Unless I am willing to go exclusively to Starbucks for a connection, I cannot reconnect to many known networks (1 out of 11). If you think a Kobo Touch exchange is in order, might I suggest we go through the local Chapters store in Waterloo, Ontario and save on courier/postage expenses. Chapters carries the Kobo Touch and is willing to exchange mine. They stated they just needed instructions from you quoting my incident number. An e-mail to me would be sufficient. (Name deleted) Waterloo, ON 2012-10-01 Répondre ▼ Kobo Customer Care Ajouter aux contacts À yvesmarchand@hotmail.com Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you. ================================ Subject (Kobo Touch) WI FI not working Discussion Thread Response Via Email (Technician name deleted) 10/01/2012 01:13 PM Hi (Customer name deleted), I understand your concerns. I wouldn't advise making a purchase like this (a new router) unless we knew 100% it would resolve the problem. Is it possible that while configuring settings on the router you've activated MAC filtering? Setting these settings to a white list would forbid any device except those you've specifically allowed to connect from maintaining a connection. They would successfully connect and then immediately drop the connection. More info: http://www.google.ca/url?sa=t&rct=j&...fYzTMJUsLbbw7g If you have not already done so, pressing the reset button (using a paperclip, etc) for 10 seconds while your router is turned on will reset it back to factory settings and this would disable all security settings including MAC filtering. At that point if this does not resolve the problem I would like you to try to connect the Kobo to any other WiFi hotspot to see if this is indeed a router problem. You could try it at a family or friend's house, coffee shops etc. Or many smart phones contain the ability to create a mobile hotspot and this would work as well (very little data would be transferred just doing a quick test). I have also done further research and found the following review. I think you may find the issues addressed by commenters interesting: http://www.dlink.cc/d-link-reviews/d...r-reviews.html If all of these steps do not work, I'd be happy to issue a replacement device as per our standard 1 year warranty to see if this is a device problem. Sincerely, The Kobo Team Last edited by Enygma; 10-02-2012 at 10:54 PM. Reason: Missing parts of e-mail |
10-02-2012, 11:10 PM | #152 | |
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Kobo Readers and static IPs
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10-03-2012, 12:19 AM | #153 |
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He sat and tinkered with the Kobo and his machine (the mastermind of all that is internet connected in the house) and did do something with a MAC address, but I'm not sure exactly what he did. All I know is that my wifi now works and I can get books while wasting time in bed LOL. All is good and thanks for your reply.
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10-03-2012, 03:06 AM | #154 | |
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10-03-2012, 09:37 AM | #155 |
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It is sorta like having a sign proclaiming that you have a security system installed in your house. With so many WiFi networks available in so many places, why go after something even incrementally harder to get to because of Mac addresses, hidden SSIDs, etc.?
I don't know how many WiFI networks there really are within range of my suburban backyard, but I can see six. I don't now how many there are within range of my office, but I see 10. Some are easier to get to than others. |
10-05-2012, 02:29 AM | #156 | |
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Quote:
From my home, I can see about 32 wireless access points. 4 of them use MAC address filtering. If I go for the hidden SSIDs, there are 4 of them that use hidden SSIDs and no other security measures. Aiming the old Pringle can in the right direction, I could theoretically make use of those 8 sites instead of using my own connection. |
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01-07-2013, 06:54 PM | #157 |
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Kobo Glo WiFi connection fixed
Just a note to say thank you to this forum. I bought a Kobo Glo a couple of days ago and couldn't get it to go wireless. Even after trying to get help from both Kobo and Telecom. After reading here I used the reset factory button and then started again using the Wi Fi setup. Yeah it can now go online :-) Thank you
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01-09-2013, 04:55 PM | #158 |
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wifi issue - kobo return on welcome page
Hi all, This is my first post after reading many many pages...
I've a kobo glo that I can't connect to my wi fi network. The issue is that the device is login error in my wifi network (wpa2 AES psk) I try to do a reset factory and then I: *Rebooted the device *Clicked on Wireless Setup (on the page "Welcome on Kobo") *Setted Up date and hour *Stopped wifi search *Inserted my wpa2 psk *The device return on welcome page... wher I could choose between Wireless Setup and Computer Setup. |
01-10-2013, 01:02 PM | #159 | |
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01-10-2013, 05:50 PM | #160 |
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One possible problem with wireless network keys, is that some characters are "unsafe", the treatment of spaces, and some punctuation may be problematic.
Entering a long, all printable ASCII key on the Kobo is also a real pain, going to num, shift and all that. If you dodn't want to change the key on everything, (unless it turns out essential), then copy the old key to text file, and then temporarily change the key to something easier to enter - if that does work, then try a long alphanumeric, with upper/lowercase, but no spaces or punctuation/symbols. |
01-11-2013, 01:33 PM | #161 |
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01-11-2013, 03:39 PM | #162 | |
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From the log of the AP I notice that kobo fore some moments is associated but it doesn't receive a valid IP address from DHCP.After some moment kobo freezes or goes in stand by. My AP is cisco ap 1200. Someone has an idea? I appreciate very much tour help! |
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01-11-2013, 03:44 PM | #163 | |
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If that still doesn't work, you might want to try a different wireless router... And maybe try someone else's network to see if it's a problem with your equipment at home or a real issue with the the Kobo. Good luck! |
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01-11-2013, 05:29 PM | #164 |
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Do you have MAC address filtering turned on? Or run out of ip addresses?
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01-12-2013, 05:17 AM | #165 | |||
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Thanks for your support! |
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