10-05-2008, 02:43 PM | #31 |
Wizard
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No, I haven't had that pleasure!
I think I get more annoyed by this since my career has been in the customer service area from entry level to executive levels and I just can't believe any company can be this unresponsive. I can only hope they give more focus to their BTB market, otherwise no matter how unique their offering may be they simply won't survive. I believe they have great technology, but are clueless in how to run a business. I would love to get in there and just rip it apart and put it back together the way any decently run company should be. |
10-06-2008, 06:07 AM | #32 |
Enthusiast
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I've ordered three iLiads, two direct for iRex and one from eReader Outfitters (the last one I wanted delivered to the US, so it seemed to make sense to order from a US company).
I have had better luck with iRex. The iLiad ordered from eRO arrived without a charger adapter. I queried eRO about this, both by phone and by email and got no response whatever. I've let the matter drop because I actually have a couple of adapters that I got with the other units, but I would not order from them again. |
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10-06-2008, 11:51 AM | #33 |
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I think that, unfortunately, it's a very common failing of small tech companies. Great at innovation, lousy at customer service.
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10-06-2008, 01:11 PM | #34 |
Wizard
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Very true. Typically why the startup folks are not the best ones to run an established business. Innovation is their strong suit, not operations.
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10-06-2008, 01:39 PM | #35 |
fruminous edugeek
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And, as a reminder, they didn't intend to be in the direct-to-consumer business in the first place.
I'm beginning to wonder if they moved support in-house because they didn't want to pay for it at all. |
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10-06-2008, 01:57 PM | #36 |
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Here is a crazy idea. Get to iRex through there partner. Call or email E- Ink. They maybe no better because they may say we are not their direct customer. However their sales depend on companies that can sell their product. If they are made aware of the non-existent customer service at iRex and how it is making one rethink E-ink products in general then maybe some pressure will come from a place iRex cannot ignore.
http://www.eink.com/contact/index.html |
10-06-2008, 05:40 PM | #37 |
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What are you all whining about? Until the devices arrive nothing can be said about the quality of the support.
It was stated on the site (ships within 5-10 days). I've been patiently waiting 9 days for shipping confirmation, I can wait another 5 and then I'll get nervous. |
10-06-2008, 05:42 PM | #38 |
Sir Penguin of Edinburgh
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Those of us who ordered on 22 September have been waiting eleven business days.,
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10-06-2008, 05:50 PM | #39 |
"Assume a can opener..."
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well, to play devil's Advocate/Tom Cruise:
"ships" != "arrives" |
10-06-2008, 05:56 PM | #40 |
Sir Penguin of Edinburgh
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10-06-2008, 05:59 PM | #41 | |
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Quote:
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10-06-2008, 06:37 PM | #42 | |
Wizard
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Quote:
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10-06-2008, 09:04 PM | #43 |
Wizard
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The business behaviour of irex reminds me of Apple. A lot of freaks who would buy anything offered new and they don´t care about customer service.
I suspected that behaviour before so don´t order yet. Relax and wait until they have their act together. |
10-06-2008, 11:57 PM | #44 |
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I don't see how iRex is similar to Apple. And since when Apple doesn't care about customer service?
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10-07-2008, 10:28 AM | #45 | |
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Quote:
You can throw away your hardware and buy an Intel Mac? |
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