Sony Reader Store email - Page 9

Alfy · 04-07-2014, 06:55 AM

Quote:

Originally Posted by robko

Not really. You don't know how often the batches are going out. Could be one a day, or if they were getting a lot of calls every 2nd or 3rd day. Or could be 2 or 3 batches a day split up to not plug up servers.

You are quite right, I was taking an unfortunate shortcut.

Alfy · 04-07-2014, 07:00 AM

Quote:

Originally Posted by FizzyWater

I'm one of those hundreds of thousands with an account, but who hasn't bought a book there in at least a couple of years. Even when they had a coupon or price that made it worthwhile, the last few times I tried, the system was down or it didn't like my credit card or something else, and I gave up and went to Kobo.

I understand the feeling. However, things are completely opposite for me. Since setting up my Sony account, purchases have been one-click affairs no matter the title, while Kobo loves to give me that "not available in your region" nonsense. And although I was finding the Sony store to be limited in its presentation and searches did not always work as they should, I find the Kobo store much, much worst, especially on my iPad, and very slow to load if you do not have a good connection.

Of course, the trite conclusion could be "to each his own", although I really feel this is a good example why less choice is bad for all of us.

Bookworm_Girl · 04-08-2014, 11:53 PM

Quote:

Originally Posted by 4691mls

I'm glad you were able to find out what's going on. Hope it doesn't take the whole week!

Well, it really did take a whole week! I finally got my email a few minutes ago. Just when I was about to give up hope and call customer support again. 394 books transferred so I am missing about 70. I'm really surprised by some of the books that didn't transfer since they are mainstream bestsellers.

4691mls · 04-09-2014, 10:26 AM

Quote:

Originally Posted by Bookworm_Girl

Well, it really did take a whole week! I finally got my email a few minutes ago. Just when I was about to give up hope and call customer support again. 394 books transferred so I am missing about 70. I'm really surprised by some of the books that didn't transfer since they are mainstream bestsellers.

It's about time! But that sounds like a lot of books that didn't transfer. Only two of my 90+ books didn't transfer - one was truly not available on Kobo, the other was an inexpensive Austen compilation and they don't have the same edition on Kobo.

jswinden · 04-09-2014, 11:03 AM

Quote:

Originally Posted by Bookworm_Girl

Well, it really did take a whole week! I finally got my email a few minutes ago. Just when I was about to give up hope and call customer support again. 394 books transferred so I am missing about 70. I'm really surprised by some of the books that didn't transfer since they are mainstream bestsellers.

You had 324 of 394 books transfer over for 82.2%. That is slightly higher than my 59 of 75 books which is 78.7%. I too was very disappointed in the transfer, but fortunately I had already downloaded and liberated all the Sony bookstore purchases I wanted to keep.

Bookworm_Girl · 04-09-2014, 11:48 AM

I actually had 394 of 462 transfer which is an 85% success rate. I'm just surprised by some of the ones that didn't transfer. I will have to do some research to figure out why not. Then I found some books transferred with the proper title but wrong author! Also some books have been updated to a newer edition. Interesting!

jswinden · 04-09-2014, 01:33 PM

Quote:

Originally Posted by Bookworm_Girl

I actually had 394 of 462 transfer which is an 85% success rate. I'm just surprised by some of the ones that didn't transfer. I will have to do some research to figure out why not. Then I found some books transferred with the proper title but wrong author! Also some books have been updated to a newer edition. Interesting!

That is even better! I obviously didn't read what you wrote carefully enough. I rarely read fiction. I mostly read histories and biographies and technical stuff, so that probably has a lot to do why so many of my books didn't transfer. I'm guessing that Kobo's bookstore has fewer titles than the Sony bookstore had.

Bookworm_Girl · 04-09-2014, 02:19 PM

I read a very wide variety of books, both fiction and nonfiction, which is why I was surprised at some of the things that did transfer and those that didn't. I guess I should just be thankful that something transferred rather than nothing! I have all my books downloaded so I didn't really lose anything.

Bookworm_Girl · 04-09-2014, 07:04 PM

Sony transitioned their store format from LRX to EPUB in 2009. I lost a few books back then. I just noticed at least one of these lost books was transferred to my Kobo account. I wasn't expecting that!

jswinden · 04-10-2014, 12:04 PM

Quote:

Originally Posted by Bookworm_Girl

Sony transitioned their store format from LRX to EPUB in 2009. I lost a few books back then. I just noticed at least one of these lost books was transferred to my Kobo account. I wasn't expecting that!

I lost some LRX books too. I didn't think to check to see if they somehow transferred to Kobo. I'll have to check as I never downloaded and liberated the LRX books and just assumed those that didn't transfer to ePub were lost. Thanks for the tip!

Bookworm_Girl · 04-10-2014, 01:08 PM

Mine still showed in my Sony account but didn't have a download button. So I guess that's why they got evaluated for transfer. Maybe you have some like that too.

detayls · 04-10-2014, 07:21 PM

Quote:

Originally Posted by jswinden

You had 324 of 394 books transfer over for 82.2%. That is slightly higher than my 59 of 75 books which is 78.7%. I too was very disappointed in the transfer, but fortunately I had already downloaded and liberated all the Sony bookstore purchases I wanted to keep.

Where are the missing books?

Are we saying that Sony took our money but now we cannot see these books?

How do I get my refunds?

Bookworm_Girl · 04-11-2014, 03:58 PM

Interesting. One if my problem books just loaded into the Kobo app when I opened it on my phone just now. I guess they are still fixing things in the background, probably as people complain about them.

Glorfindel · 04-11-2014, 04:02 PM

Quote:

Originally Posted by detayls

Where are the missing books?
Are we saying that Sony took our money but now we cannot see these books?
How do I get my refunds?

just download them from sony

4691mls · 04-11-2014, 07:04 PM

Quote:

Originally Posted by Glorfindel

just download them from sony

And do it soon!

Per the Sony store:
From now until April 30, 2014, you can still log into your Reader Store account to re-download your purchased eBooks and view your transaction history.

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04-09-2014, 11:48 AM	#126
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I actually had 394 of 462 transfer which is an 85% success rate. I'm just surprised by some of the ones that didn't transfer. I will have to do some research to figure out why not. Then I found some books transferred with the proper title but wrong author! Also some books have been updated to a newer edition. Interesting!

04-09-2014, 02:19 PM	#128
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I read a very wide variety of books, both fiction and nonfiction, which is why I was surprised at some of the things that did transfer and those that didn't. I guess I should just be thankful that something transferred rather than nothing! I have all my books downloaded so I didn't really lose anything.

04-09-2014, 07:04 PM	#129
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Sony transitioned their store format from LRX to EPUB in 2009. I lost a few books back then. I just noticed at least one of these lost books was transferred to my Kobo account. I wasn't expecting that!

04-10-2014, 01:08 PM	#131
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Mine still showed in my Sony account but didn't have a download button. So I guess that's why they got evaluated for transfer. Maybe you have some like that too.

04-11-2014, 03:58 PM	#133
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Interesting. One if my problem books just loaded into the Kobo app when I opened it on my phone just now. I guess they are still fixing things in the background, probably as people complain about them.