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Old 12-02-2016, 06:48 AM   #1
NeilGlos
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Annotations and Bookmarks

Hi

I'm using a Kindle Voyage and a Kindle 2016, I'm having problems with annotations and bookmarks.

Syncing seems to work fine for furthest page read, but highlights and bookmarks are not syncing across.

Whispersync is on, there used to be an option for turning annotation backup on/off, but this seems to have gone from settings.

Any advice welcome...

Neil
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Old 12-03-2016, 12:58 AM   #2
tomsem
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Quote:
Originally Posted by NeilGlos View Post
Hi

I'm using a Kindle Voyage and a Kindle 2016, I'm having problems with annotations and bookmarks.

Syncing seems to work fine for furthest page read, but highlights and bookmarks are not syncing across.

Whispersync is on, there used to be an option for turning annotation backup on/off, but this seems to have gone from settings.

Any advice welcome...

Neil
The setting is found in Device Options/Advanced Options/Whispersync for Books. Both devices would need to have that enabled.

You should also verify at amazon.com/myk (Manage Your Content and Devices), Settings, Device Synchroniztion.

That said, I don't know how to explain how reading position can sync without also annotations synching. Is the issue in both directions?

Another thing you can try is to export annotations from each of the books: with the book open, choose Go To from reading options, select the Notes tab, and tap the Export Notes button. Then you can compare what is on each device.
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Old 12-03-2016, 09:43 AM   #3
NeilGlos
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Hi tomsem, thanks for the reply

I checked the Whispersync on both devices as you suggested, it was on in both cases. I disabled an re-enabled, but this didn't help. I tired the export of annotations, but this only allowed me to send them to my email.

I also noticed another problem; two books hadn't and wouldn't download. When they finally did, they were missing their covers. I started an online chat with Amazon and whilst I was having the chat, the annotations and book marks synced (48 hours later!). However, I am now having a problem that the covers for new purchases don't download! That one has been referred and I should here back in 2 - 3 business days...

Thanks again
Neil
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Old 12-03-2016, 04:04 PM   #4
tomsem
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Posts: 5,475
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Join Date: Apr 2009
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Device: iPhone 14PM, Kindle Paperwhite SE, iPad mini 6, PocketBook Era
Quote:
Originally Posted by NeilGlos View Post
Hi tomsem, thanks for the reply

I checked the Whispersync on both devices as you suggested, it was on in both cases. I disabled an re-enabled, but this didn't help. I tired the export of annotations, but this only allowed me to send them to my email.

I also noticed another problem; two books hadn't and wouldn't download. When they finally did, they were missing their covers. I started an online chat with Amazon and whilst I was having the chat, the annotations and book marks synced (48 hours later!). However, I am now having a problem that the covers for new purchases don't download! That one has been referred and I should here back in 2 - 3 business days...

Thanks again
Neil
The point is that export to email from each device would give you something to compare and see what is missing on one or the other device.

Bless you for using Chat support. I've had nothing but atrocious experiences with that, one just this morning. Kept asking same question more than once, and the answer is in the chat log just above! Can they not read?

No doubt the reason is they are managing several, if not dozens of chat sessions simultaneously. Multitasking like that just does not work.

Last edited by tomsem; 12-03-2016 at 04:13 PM.
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Old 12-04-2016, 08:42 AM   #5
NeilGlos
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Hi

I've not had any real problems with the live chat, although it can be a bit slow. I usually use it as, although it can be slow, I find it easier than being on the phone. I thought that perhaps we were getting different service due to our locations, but I assume it's handled through a central "call centre" anywhere in the world.

It did involve two conversations; after a trying a couple of things I was transferred to a specialist.
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