07-20-2017, 05:50 PM | #1 |
bean
Posts: 82
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Join Date: Feb 2010
Device: Boox Nova 2
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Mac & PC won't recognize Kobo
I have a Kobo Aura on the latest firmware. My desktop is running Windows 10 Enterprise with all updates current. Macbook running El Capitan, all up to date.
Windows: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. No pop-ups about installing drivers. Nothing in Device Manager. Nothing in Drive Manager. Nothing in USBDevView. Mac: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. I even installed the Kobo desktop software, and it won't recognize my reader. Is it worth contacting Kobo support about this? I can still load books onto my SD card and read them, I just can't sync with Calibre or anything else, which is disappointing... |
07-20-2017, 06:40 PM | #2 |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Try a different USB cable.
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07-20-2017, 08:58 PM | #3 |
Grand Sorcerer
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Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
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USB 2 or 3 port? If 3 try connecting a USB 2 hub and then the Kobo to the hub.
Sent from my Nexus 7 using Tapatalk |
07-20-2017, 09:48 PM | #4 |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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If none of that works, try a factory reset and if that works, then update the firmware again.
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07-20-2017, 11:23 PM | #5 | |
Grand Sorcerer
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Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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Quote:
(Otherwise: what the others said. Restart both devices, use a different cable, etc.) |
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07-21-2017, 06:29 AM | #6 |
bean
Posts: 82
Karma: 338
Join Date: Feb 2010
Device: Boox Nova 2
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Already tried factory-resetting the Kobo. Tried different USB ports, tried a hub. I haven't dug out my cable box yet to try a different one, that's the next step.
Not sure why my Macbook wasn't on the latest OS. I almost never use it - in fact, I just sold it and it's shipping out this weekend, so that's the end of that. I can try it on my wife's Windows laptop later, see if that gets me any results... |
08-01-2017, 09:36 PM | #7 | |
Addict
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Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
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Quote:
Any tips? I restarted my Mac, updated the software, both my OS and Calibre, restarted my Kobo One. I'm at a loss as to what to do. |
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08-02-2017, 04:43 AM | #8 |
Cloud Reader
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Device: Kindle Oasis, Kindle Scribe, iPad Pro 11
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Try different ports and different cables. The original cable only works on the right USB port of my MBP15, a cable that came with a pair of headphones works on both sides.
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08-02-2017, 05:12 AM | #9 |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
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Try a different computer that's not a MAC.
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08-02-2017, 06:59 AM | #10 |
Addict
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I did, it will recognize my Kobo on my work laptop, which is a Mac with Windows 10 installed. But that doesn't solve the problem of accessing Calibre, since I don't have that on my work computer. I need my home Mac with Calibre to recognize my Kobo.
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08-02-2017, 07:02 AM | #11 |
Addict
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I did that too, I've tried both USB ports and a different cable, which I borrowed from my sister. I only have the one cable that came with my Kobo, but that cable works when I plug it in to my work computer, and has worked on my current home computer in the past.
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08-02-2017, 09:21 AM | #12 |
Resident Curmudgeon
Posts: 73,661
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Are you running the latest OS X?
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08-02-2017, 02:29 PM | #13 |
E-reader Enthusiast
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Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
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FWIW my Kobo Aura One is recognized by El Capitan on my Mac. I just have the quirky left versus right USB port issue that johnnyb mentioned.
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08-02-2017, 07:28 PM | #14 |
Addict
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Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
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08-02-2017, 07:30 PM | #15 |
Addict
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Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
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