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Old 04-02-2016, 01:23 PM   #1
johandj73
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Kindle DXi 2.5.8 Missing Certificate

Hi guys

I have quite few kindles and recently added a DX international to the collection. I bought it at a goodwill and the previous owner was still registered on the unit. I did a factory reset and then did the 2.5.8 update. Now I cant register. Phoned amazon support and they registered it to my account. Still no go get an error that "Kindle is unable to connect at this time" . I can connect to the kindle store via the dx and browse books but can't register. I checked the 411 page and saw that the certificate is missing.

Any advice will be much appreciated.
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Old 04-02-2016, 01:52 PM   #2
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Quote:
Originally Posted by johandj73 View Post
Hi guys

I have quite few kindles and recently added a DX international to the collection. I bought it at a goodwill and the previous owner was still registered on the unit. I did a factory reset and then did the 2.5.8 update. Now I cant register. Phoned amazon support and they registered it to my account. Still no go get an error that "Kindle is unable to connect at this time" . I can connect to the kindle store via the dx and browse books but can't register. I checked the 411 page and saw that the certificate is missing.

Any advice will be much appreciated.
Call Amazon back.
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Old 04-02-2016, 03:07 PM   #3
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Call Amazon back.
Sorry should have been more clear. I spend hours with them on the phone, was transferred to a specialist who eventually said he will phone me back in 48 hours so see if anything changed. Something about their system taking 48 hours to update which sounded a bit suspicious.
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Old 04-02-2016, 03:54 PM   #4
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Quote:
Originally Posted by johandj73 View Post
Sorry should have been more clear. I spend hours with them on the phone, was transferred to a specialist who eventually said he will phone me back in 48 hours so see if anything changed. Something about their system taking 48 hours to update which sounded a bit suspicious.
While there's nothing wrong with asking in here; there's lots of expertise, I wouldn't give up on Amazon's Kindle support. They tend to stick with problems till they're solved, if at all possible. You won't find better support.

Barry
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Old 04-02-2016, 04:19 PM   #5
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Quote:
Originally Posted by johandj73 View Post
Sorry should have been more clear. I spend hours with them on the phone, was transferred to a specialist who eventually said he will phone me back in 48 hours so see if anything changed. Something about their system taking 48 hours to update which sounded a bit suspicious.
They call back to make sure everything is ok. Not suspicious at all and it should be the same specialist. Being the weekend, he may have 2 days off.
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Old 04-02-2016, 06:22 PM   #6
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Quote:
Originally Posted by Cinisajoy View Post
They call back to make sure everything is ok. Not suspicious at all and it should be the same specialist. Being the weekend, he may have 2 days off.
I know they usually phone back to check, and I have always been impressed with their follow up and service. What was suspicious was that he told me to wait 48 hours to see if the registration issue fixes itself. I am convinced that I had an update related issue / error that will not fix itself.
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Old 04-03-2016, 09:30 PM   #7
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Have you installed the critical March 22nd update?

http://www.amazon.com/kindlesoftwareupdates/dx
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Old 04-19-2016, 10:01 AM   #8
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I have a similar but slightly different problem. I have a DXG (I like the bigger screen) which I purchased used. Generally it's fine but won't connect over 3G. So called Amazon support, and after a very frustrating time eventually got someone on the phone who seem to know what they are talking about, and actually knew what a DXG was, anyway it turns out Amazon (both UK and US) have no record of the DXG serial no. and therefore it won't register. Whilst the is mostly not a problem, the time is wrong on the device (normally set from the 3G provider) and that seems to stop KUAL loading (it seems to alternate between saying its not registered as a development machine and complaining about the date not being set/in range. It's JB and has the SS hack successfully installed. is there anything I can do to set the date & get KUAL working ?
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Old 04-23-2016, 09:27 PM   #9
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The wrong date can also affect certificates, because their authorization is time-sensitive. Your "missing certificate" error could be a side effect of wrong date. You can set the date manually (a "search" command), if you cannot update it via 3G.

FYI, this sort of question can be answered much more quickly and thoroughly if posted in the Kindle Developers Corner sub-forum, where the kindle hackers hang out.

But yeah, eschwartz's answer is relevant here too, in that the recent required update (which must now be side-loaded over USB) also affects certificates.

Last edited by geekmaster; 04-23-2016 at 09:29 PM.
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Old 04-24-2016, 08:37 AM   #10
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Quote:
Originally Posted by eschwartz View Post
Have you installed the critical March 22nd update?

http://www.amazon.com/kindlesoftwareupdates/dx
This worked for me. The services update was essential.
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Old 01-31-2017, 02:21 PM   #11
Stead
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Originally Posted by geekmaster View Post
The wrong date can also affect certificates, because their authorization is time-sensitive. Your "missing certificate" error could be a side effect of wrong date. You can set the date manually (a "search" command), if you cannot update it via 3G.

FYI, this sort of question can be answered much more quickly and thoroughly if posted in the Kindle Developers Corner sub-forum, where the kindle hackers hang out.

But yeah, eschwartz's answer is relevant here too, in that the recent required update (which must now be side-loaded over USB) also affects certificates.
Would you please give some instructions how to set the date manually?
thanks a lot.
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Old 01-31-2017, 02:24 PM   #12
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I have the same problem.
I got a new one, sealed Kindle DXG
It was updated for the software 2.5.8. And then Amazon registered it. But once I tried purchasing an item, I was unable to make any purchases because it was unregistered, when it absolutely registered.

How did you solve the problem?
Quote:
Originally Posted by bogfrog View Post
I have a similar but slightly different problem. I have a DXG (I like the bigger screen) which I purchased used. Generally it's fine but won't connect over 3G. So called Amazon support, and after a very frustrating time eventually got someone on the phone who seem to know what they are talking about, and actually knew what a DXG was, anyway it turns out Amazon (both UK and US) have no record of the DXG serial no. and therefore it won't register. Whilst the is mostly not a problem, the time is wrong on the device (normally set from the 3G provider) and that seems to stop KUAL loading (it seems to alternate between saying its not registered as a development machine and complaining about the date not being set/in range. It's JB and has the SS hack successfully installed. is there anything I can do to set the date & get KUAL working ?
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Old 04-08-2017, 06:25 AM   #13
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Exact same problem - anyone manage to resolve this?
Completely flummoxed...
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Old 04-08-2017, 08:55 AM   #14
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Did you manually download the certificate update, and set the date?
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Old 04-11-2017, 04:49 AM   #15
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Same issue, but no solution yet

Quote:
Originally Posted by geekmaster View Post
Did you manually download the certificate update, and set the date?
Hi geekmaster:
I had a similar issue with my Kindle DX 3G, which is a refurbished unit I got recently.

The 411 page shows "Certificate: missing".

I've downloaded "update-caupdate-09.bin" from Amazon, and installed on my Kindle DX (which has version 2.5.8 software already). Still cannot connect to the Kindle store.

The 3G bars are all empty.The 311 page shows only 2 available wireless providers: AT&T MicroCell 3G, and AT&T MicroCell 2G.

Also, may I ask how to set time on Kindle. You've once posted a link. I followed the link to type in some command in the search page, but it didn't work. Do I need to jailbreak the Kindle DX to do that?

Your help shall be much appreciated.

Best
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