3M Cloud is now Cloud Library - Anybody tried to get help?

[dkperez]

Yes, the ADE authorization is totally screwed up. For even MORE fun, try using Cloud Library for THREE different systems... After a while you get pretty good at de-authorizing ADE and re-authorizing regularly. And when I go back to using the NORMAL library site, have to reauthorize again.

It's just another pain in the *** associated with the Cloud Library. Like not being able to have more than one CL window open, attached to different library systems, being forced to try to get support from the "local library" and the new thing where instead of putting downloaded books in the documents/my digital editions folder it dumps them in some totally different place about 8 folders down...

[dmacmart]

Originally Posted by thomkat27

if you need to deauthorize the cloud you just log out of the app, that should erase it

Thanks. I logged out of cloudLibrary, but had to deauthorize my ADE and re-authorize it.

If there weren't a limited number of ADE authorizations allowed, I would try authorizing CL, then authorizing ADE, but for now I'll leave it as ADE only. I hope my library doesn't switch to CL permanently.

[seacity1]

I am not sure but I think the limitations are based on the # of devices authorized, not the # of times you re-authorize same device. (You might want to check Adobe forum to verify.) Regardless, is still too much of a hassle. Until they fix this buggy app I am not going to reinstall. It is more important to me that Overdrive works.

[seacity1]

Against my better judgment I reinstalled Cloud. I am had the same problems as before. I couldn't download any books from my library accounts or open any books in ADE. I tried logging out of Cloud to try & de-authorize Cloud from ADE but that did not work. When I closed Cloud after logging out & went to ADE it said My computer was already authorized for ADE & showed a check mark next to my account email. When I reopened Cloud I was met with a login screen that asks for my library info. It also asked me to confirm the use of my ADE ID (or reset). (I assume if I chose reset it would defer to the Cloud's generic ID.)

In get OD & ADE to work again I had to totally uninstall Cloud, de-authorize & reauthorize ADE & download a book from each of my libraries. Without this last step none of the other books in ADE would open or return.

[Catlady]

Some of you are really persistent! Me, I tried the Cloud Library once, found it wouldn't work with ADE (which I'd just gotten working properly on my preferred computer), and gave up.

[BarbieRx]

I just tried to get an ebook cloud library to transfer to calibre (use Kindle paperwhite) however cannot find the book in digital editions like I have been doing forever. Not sure how to find the book that I just "checked" out from my 3M cloud library. Please someone help me- love to read and love calibre. Seems like this just started to happen a few weeks ago.

[seacity1]

Originally Posted by BarbieRx

I just tried to get an ebook cloud library to transfer to calibre (use Kindle paperwhite) however cannot find the book in digital editions like I have been doing forever. Not sure how to find the book that I just "checked" out from my 3M cloud library. Please someone help me- love to read and love calibre. Seems like this just started to happen a few weeks ago.

If you read back a couple of pages you will see that Cloud no longer stores it's books in ADE. The new storage location is also posted.

[BarbieRx]

I saw that but wasn't sure how to get to it. I am not that experienced with a computer but usually can work my way thru problems. If you could message me with a more detailed instruction as to how to get to my cloud library books- I would greatly appreciate it. Thank you!

[thomkat27]

Originally Posted by BarbieRx

I saw that but wasn't sure how to get to it. I am not that experienced with a computer but usually can work my way thru problems. If you could message me with a more detailed instruction as to how to get to my cloud library books- I would greatly appreciate it. Thank you!

Try this link - this helped me get to my ebooks for my GlowLight! My library directed me to this site.

http://www.yourcloudlibrary.com/inde...l-instructions

[BarbieRx]

actually I googled how to get appdata roaming on Windows 10 (was a hidden folder) and worked my way thru. Thanks for much for the info and the patience

[JackErbes]

Originally Posted by BarbieRx

actually I googled how to get appdata roaming on Windows 10 (was a hidden folder) and worked my way thru. Thanks for much for the info and the patience

I'm new to this thread but have read it all. I am using W7 and an Android phone and I don't think the W7 CL app is downloading and storing any audio tracks to the W7 install. Maybe it is to a hidden folder I did not find?

If anyone knows of the hidden folder location for W7 it would be nice to hear about it.

My impression is that the CL goes online and streams the audio to the W7 audio system.

As a sort of related question, does anyone know as to where the downloaded data is stored on an Android phone? I have the app set to use the SD card for storage but I can't seem to find it there.

Thanks for an help...

Jack

[okofoto]

I found some!

https://www.bibliotheca.com/en-eu/contact-us/

maybe we will get them to fox things....