Mail being returned

Tinah · 05-22-2011, 12:42 PM

I used the 'contact us' on Entourageedge.com and both emails I sent came back undeliverable. Has anyone else had problems contacting Entourageedge via email?

Filark · 05-22-2011, 04:11 PM

Eeeep! No. First I've heard of this problem.

Have you tried calling?

I suppose it's possible that some connection got messed up (excuse the technical terminology

) when they cut out some of their website and services. I hope that's all it is . . . .

Tinah · 05-23-2011, 12:22 PM

I had used the 'contact us' on bottom of the webpage and that is gone now. I guess they no longer use that, but still have the other links up so will try there. I had wanted to ask Entourage about warranty since I should have 1 year from date of purchase, so I asked TigerDirect (where I bought it) and their answer was I have 30 days to return it if I'm worried about it. Gee...that is giving me a lot of faith, doesn't it.

borisb · 05-23-2011, 01:12 PM

Yup - they've taken down their office address and phone number pages.

Looks like Support is now gone, leaving only the Knowledgebase and forums.

Your warranty is now officially void.

Tinah · 05-23-2011, 01:18 PM

and i'm still waiting for UPS to deliver this device. This is nuts! lol

aleandre · 05-23-2011, 03:11 PM

Sorry to be the one to bring you the bad news :

http://www.engadget.com/2011/05/23/e...portedly-disc/

They'll hopefully be able to stay in business, but 2012-2013 seems to be the year for eye-friendly tablets, if Amazon has its way (http://www.engadget.com/2011/05/23/a...dels-with-qua/)

Filark · 05-23-2011, 06:59 PM

Quote:

Originally Posted by borisb

Yup - they've taken down their office address and phone number pages.

Looks like Support is now gone, leaving only the Knowledgebase and forums.

Your warranty is now officially void.

They do still have a Tech Support contact option, through web email. I don't know that it's quite as dire as Boris suggests, just not as good as it was . . . again!

Boris, you haven't talked with anyone at enTourage about voiding warranties, have you? I thought Tech Support was with us for the "foreseeable future".

I do understand the bitterness -- I am more sad than I thought I'd be at the passing of this product line, and I came late to the game (February 2011). Boris has been a strong proponent since the beginning -- I can just imagine the disappointment.

borisb · 05-24-2011, 09:28 AM

"void" in the sense that if there's no repair department there anymore then you can't get stuff repaired/replaced.

Perhaps they still have someone there part-time for now.

(I trust it's understood that a warranty is meaningless if the company is out of business

)

jbcohen · 05-24-2011, 09:39 AM

Try posting your issue here. Collectively Mobile Read members know litterally everything about everything.

geneven1 · 05-24-2011, 03:04 PM

Quote:

Originally Posted by borisb

"void" in the sense that if there's no repair department there anymore then you can't get stuff repaired/replaced.

Perhaps they still have someone there part-time for now.

(I trust it's understood that a warranty is meaningless if the company is out of business

)

It's not understood by me.

Sure, if the company is legally bankrupt, but I don't know that.

It has been said that the company plans to make a slate of some kind. If so, it most have some money. If it still exists, its agreements still exist.

borisb · 05-24-2011, 08:34 PM

Lots of lawyers would be more than happy to bill you tens of thousands of dollars to sue enTourage, so I say, "Go for it!"

sarah11918 · 05-25-2011, 02:04 PM

Quote:

Originally Posted by geneven1

It has been said that the company plans to make a slate of some kind. If so, it most have some money. If it still exists, its agreements still exist.

Depends on what is meant by "the company." In some industries, for legal and financial reasons, it's common to create a new company for each new endeavour. (I was told it's very common in the construction industry to create a new legal entity for each new build, because you don't want mistakes of one project coming back to bite a new project on the butt.)

It could be the exact same people, but if it's a new legal entity, there are no obligations.

joie · 05-26-2011, 11:27 AM

I posted a question about where to find the eDGe user group to tech support on May 24 and got this answer back the next day:

From: techsupport@entourageedge.com
Subject: [SUPPORT #WNX-654493]: user groups
Date: May 25, 2011 2:40:31 PM MDT
To: joie@blahblahblah.com
Reply-To: techsupport@entourageedge.com

Joie,

Thank you for contacting enTourage System Customer Support and thank you for providing us your correct email. Here is the link for the Community Forums: http://www.entourageedge.com/forums/

If there is anything else we can help you with, please call our Technical Support Hotline at 1-866-639-0080 (available daily from 9AM to 9 PM EST). Please visit our website at www.entourageedge.com to access our online Support Center for answers to our most frequently asked questions, or browse our large selection of e-books, e-textbooks, music and apps.

Thank you for choosing Entourage Systems and have a nice day.

Larrie,
enTourage System Customer Support

Help Request Details
===================
Help request ID: WNX-654493
Department: Tech Support
Priority: Public
Status: Closed

05-22-2011, 12:42 PM	#1
Tinah Enthusiast Posts: 27 Karma: 10 Join Date: May 2011 Device: Entourage Pocket Edge	Mail being returned I used the 'contact us' on Entourageedge.com and both emails I sent came back undeliverable. Has anyone else had problems contacting Entourageedge via email?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Classic Anyone returned their nook?	fictionfan	Barnes & Noble NOOK	4	12-13-2009 12:13 PM
I returned it	jgray	Sony Reader	14	05-25-2009 05:26 PM
Returned the dr1000s	Ranpha	iRex	7	10-20-2008 06:17 PM
My order returned	ce3po	iRex	10	12-18-2007 10:22 AM
E-Mail Signatures in Mac Mail?	Pride Of Lions	Lounge	0	03-05-2004 08:47 PM

05-22-2011, 04:11 PM	#2
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	Eeeep! No. First I've heard of this problem. Have you tried calling? I suppose it's possible that some connection got messed up (excuse the technical terminology ) when they cut out some of their website and services. I hope that's all it is . . . .

05-23-2011, 12:22 PM	#3
Tinah Enthusiast Posts: 27 Karma: 10 Join Date: May 2011 Device: Entourage Pocket Edge	I had used the 'contact us' on bottom of the webpage and that is gone now. I guess they no longer use that, but still have the other links up so will try there. I had wanted to ask Entourage about warranty since I should have 1 year from date of purchase, so I asked TigerDirect (where I bought it) and their answer was I have 30 days to return it if I'm worried about it. Gee...that is giving me a lot of faith, doesn't it.

05-23-2011, 01:12 PM	#4
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Yup - they've taken down their office address and phone number pages. Looks like Support is now gone, leaving only the Knowledgebase and forums. Your warranty is now officially void.

05-23-2011, 01:18 PM	#5
Tinah Enthusiast Posts: 27 Karma: 10 Join Date: May 2011 Device: Entourage Pocket Edge	and i'm still waiting for UPS to deliver this device. This is nuts! lol

05-23-2011, 03:11 PM	#6
aleandre Member Posts: 21 Karma: 10 Join Date: Jun 2007 Location: Rijswijk ZH, Netherlands Device: Sony PRS-500, Cybook Opus, iPad	Sorry to be the one to bring you the bad news : http://www.engadget.com/2011/05/23/e...portedly-disc/ They'll hopefully be able to stay in business, but 2012-2013 seems to be the year for eye-friendly tablets, if Amazon has its way (http://www.engadget.com/2011/05/23/a...dels-with-qua/)

05-24-2011, 09:28 AM	#8
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	"void" in the sense that if there's no repair department there anymore then you can't get stuff repaired/replaced. Perhaps they still have someone there part-time for now. (I trust it's understood that a warranty is meaningless if the company is out of business )

05-24-2011, 09:39 AM	#9
jbcohen Wizard Posts: 3,025 Karma: 11196738 Join Date: Oct 2010 Location: Piper College Device: Samsung A21	Try posting your issue here. Collectively Mobile Read members know litterally everything about everything.

05-24-2011, 08:34 PM	#11
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Lots of lawyers would be more than happy to bill you tens of thousands of dollars to sue enTourage, so I say, "Go for it!"

05-26-2011, 11:27 AM	#13
joie Junior Member Posts: 3 Karma: 10 Join Date: May 2011 Device: enTourage Pocket eDGe	I posted a question about where to find the eDGe user group to tech support on May 24 and got this answer back the next day: From: techsupport@entourageedge.com Subject: [SUPPORT #WNX-654493]: user groups Date: May 25, 2011 2:40:31 PM MDT To: joie@blahblahblah.com Reply-To: techsupport@entourageedge.com Joie, Thank you for contacting enTourage System Customer Support and thank you for providing us your correct email. Here is the link for the Community Forums: http://www.entourageedge.com/forums/ If there is anything else we can help you with, please call our Technical Support Hotline at 1-866-639-0080 (available daily from 9AM to 9 PM EST). Please visit our website at www.entourageedge.com to access our online Support Center for answers to our most frequently asked questions, or browse our large selection of e-books, e-textbooks, music and apps. Thank you for choosing Entourage Systems and have a nice day. Larrie, enTourage System Customer Support Help Request Details =================== Help request ID: WNX-654493 Department: Tech Support Priority: Public Status: Closed

Advert

Advert