Kobo Nia connects to the pc but is not recognized

Rob · 02-03-2024, 07:31 AM

Hello, my name is Rob, new here.
My wife's Kobo Nia has a problem downloading e-books from the pc (Windows 10).

The Kobo Nia does connect with our pc, it says so on it’s screen, however the Nia is not shown among the disk drives in Windows device management.
So books cannot be downloaded from the pc.
I have done everything recommended by Kobo:

- other usb cable
- other usb on the pc
- Nia back to factory settings

Any suggestions?
Thanks and kind regards,
Rob

Cobalt · 02-08-2024, 12:58 PM

Is it possible that both (all?) of the USB leads you have tried are 'charging' leads?

Such things do exist - they have the power lines but no data lines.

I'm not sure how Kobos try to detect a computer, but it's not reliable, as they will often display the 'connect' screen whilst only attached to a charger.

DNSB · 02-08-2024, 05:06 PM

You might also try cleaning the USB connector on the Nia. Even a little bit of dust can cause connection issues.

02-03-2024, 07:31 AM	#1
Rob Junior Member Posts: 2 Karma: 10 Join Date: Feb 2024 Device: Kobo Nia	Kobo Nia connects to the pc but is not recognized Hello, my name is Rob, new here. My wife's Kobo Nia has a problem downloading e-books from the pc (Windows 10). The Kobo Nia does connect with our pc, it says so on it’s screen, however the Nia is not shown among the disk drives in Windows device management. So books cannot be downloaded from the pc. I have done everything recommended by Kobo: - other usb cable - other usb on the pc - Nia back to factory settings Any suggestions? Thanks and kind regards, Rob

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02-08-2024, 12:58 PM	#2
Cobalt Junior Member Posts: 6 Karma: 10 Join Date: Feb 2024 Device: Kobo Sage	Is it possible that both (all?) of the USB leads you have tried are 'charging' leads? Such things do exist - they have the power lines but no data lines. I'm not sure how Kobos try to detect a computer, but it's not reliable, as they will often display the 'connect' screen whilst only attached to a charger.

02-08-2024, 05:06 PM	#3
DNSB Bibliophagist Posts: 35,513 Karma: 145557716 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	You might also try cleaning the USB connector on the Nia. Even a little bit of dust can cause connection issues.