Note Air2 Plus deleted all of my notes

peterrosset · 12-12-2023, 10:54 AM

Hello, I recently bought a Boox Onyx Note Sir2 Plus. I had taken quite a few handwritten notes. It was linked to both my Google Drive and to my Dropbox. But today I checked both Google Drive and Dropbox, and found that it had only externally backed up the very first note, and not the others. I started to try to figure out the problem and solution, when it suddenly asked me to update the version. I said OK, and when it finished, ALL of my notes had been deleted.

This has thrown me into a total crisis, and I need help. Only that first note is saved, on both Google Drive and Dropbox. Is there anywhere else, internally or externally, where my notes might be backed up?

Please help!
Thank you

Renate · 12-12-2023, 01:23 PM

Sorry, I don't use Notes or clouds.
So you can't see the notes directly on your NoteAir2P?
Are you rooted? If you were we might be able to track the notes down.

nomoi · 12-12-2023, 04:08 PM

Seconding Renate's post. I use syncthing for syncing across devices.

You may find something using adb.

yokos · 12-13-2023, 11:47 AM

Output pdf files (for Dropbox etc.) of your scribble notes are saved in /storage/emulated/0/note.

Local backups of scribble notes (if you have created one in notes app under 'Options/Backup and Restore' are stored under /storage/emulated/0/note/backup/local.

Notes were lost after an Onyx firmware update?
If you have written your notes with logged in Onyx account, you have to be logged in again to see your notes.

SuiVu1fa · 12-26-2023, 12:52 PM

In addition, I propose to use an open source APP, such as Saber, to take notes instead.

12-12-2023, 10:54 AM	#1
peterrosset Junior Member Posts: 1 Karma: 10 Join Date: Dec 2023 Device: Book Onyx Note Air 2 Plus	Note Air2 Plus deleted all of my notes Hello, I recently bought a Boox Onyx Note Sir2 Plus. I had taken quite a few handwritten notes. It was linked to both my Google Drive and to my Dropbox. But today I checked both Google Drive and Dropbox, and found that it had only externally backed up the very first note, and not the others. I started to try to figure out the problem and solution, when it suddenly asked me to update the version. I said OK, and when it finished, ALL of my notes had been deleted. This has thrown me into a total crisis, and I need help. Only that first note is saved, on both Google Drive and Dropbox. Is there anywhere else, internally or externally, where my notes might be backed up? Please help! Thank you

12-13-2023, 11:47 AM	#4
yokos Pac-Man caught my iLiad. Posts: 807 Karma: 3595 Join Date: Apr 2006 Location: Germany; next to Baltic Sea Device: Boox Max Lumi, iRex iLiad (RIP)	Output pdf files (for Dropbox etc.) of your scribble notes are saved in /storage/emulated/0/note. Local backups of scribble notes (if you have created one in notes app under 'Options/Backup and Restore' are stored under /storage/emulated/0/note/backup/local. Notes were lost after an Onyx firmware update? If you have written your notes with logged in Onyx account, you have to be logged in again to see your notes. Last edited by yokos; 12-13-2023 at 11:49 AM.

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12-12-2023, 01:23 PM	#2
Renate Wizard Posts: 2,319 Karma: 9999999 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	Sorry, I don't use Notes or clouds. So you can't see the notes directly on your NoteAir2P? Are you rooted? If you were we might be able to track the notes down.

12-12-2023, 04:08 PM	#3
nomoi Junior Member Posts: 8 Karma: 12 Join Date: Jun 2020 Device: pb627	Seconding Renate's post. I use syncthing for syncing across devices. You may find something using adb.

12-26-2023, 12:52 PM	#5
SuiVu1fa Member Posts: 19 Karma: 10 Join Date: Nov 2018 Device: Kindle	In addition, I propose to use an open source APP, such as Saber, to take notes instead.

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