Dumb Question

Pomtroll · 10-07-2011, 11:02 AM

Should I factory reset my T1 for taking it back to Best Buy? I know I need to tell them something is wrong with it... And I'm sure it will not act up for them in the store. I know it would just be easier to reset it & take it back, but I also know something is wrong with it & would feel bad if it wasn't gone over....Geez I feel dumb asking this...I think it is all the brain fog from trying to get this to work. I do intend to get another one.

Tony1988 · 10-07-2011, 11:04 AM

I wouldnt reset it. Try to replicate what it is doing in store.

wachuko · 10-07-2011, 11:10 AM

Quote:

Originally Posted by Tony1988

I wouldnt reset it. Try to replicate what it is doing in store.

+1 Clean it before returning... just imho of course.

Shopaholic · 10-07-2011, 12:39 PM

For anybody thinking about or having to return their unit - Factory Reset just changes the default settings like, language, region, time zone etc. It does not delete your Wifi passwords or browser bookmarks and passwords. Just an FYI. Don't inadvertently give someone access to your Wifi network.

Pomtroll · 10-07-2011, 02:08 PM

I'm taking back my frozen Sony. Talked with Customer Support & they said to take it back. So it will be going back to Sony.

@ Shopoholic. How would I remove that additional info. I did notice that all the settings were in place after I started up again. Just had to reset the language, country, time & time zone.

Shopaholic · 10-07-2011, 02:33 PM

Pomtroll I prepped mine to bring back I was so mad at it. LOL (I was having a temper tantrum, what can I say) LOL This is how I learned it.

Have you saved passwords to Libraries or other sites where you get books from? If so, go to those sites through the reader and delete the passwords there. Then do what I outline below. If you have not saved any passwords, just follow the instructions below.

Ok first, sign into the Reader store on the T1 and Deauthorize the unit. Otherwise you'll run into an issue eventually that you have exceeded the number of authorizations for your account. Once you do that, go into Settings, Wireless Network Settings. Turn the wi-fi on and then touch Wi-Fi Settings. You'll see a list of Wi-Fi networks the device has found. Touch the one that you use, a new screen will pop up and from there select Forget this Network. That will delete your network password.

Pomtroll · 10-07-2011, 03:14 PM

Thanks all done. This is a great board for info & help.

10-07-2011, 11:02 AM	#1
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Dumb Question Should I factory reset my T1 for taking it back to Best Buy? I know I need to tell them something is wrong with it... And I'm sure it will not act up for them in the store. I know it would just be easier to reset it & take it back, but I also know something is wrong with it & would feel bad if it wasn't gone over....Geez I feel dumb asking this...I think it is all the brain fog from trying to get this to work. I do intend to get another one.

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10-07-2011, 11:04 AM	#2
Tony1988 Guru Posts: 711 Karma: 4033862 Join Date: Jun 2011 Device: sony prs-350	I wouldnt reset it. Try to replicate what it is doing in store.

10-07-2011, 12:39 PM	#4
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	For anybody thinking about or having to return their unit - Factory Reset just changes the default settings like, language, region, time zone etc. It does not delete your Wifi passwords or browser bookmarks and passwords. Just an FYI. Don't inadvertently give someone access to your Wifi network.

10-07-2011, 02:08 PM	#5
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	I'm taking back my frozen Sony. Talked with Customer Support & they said to take it back. So it will be going back to Sony. @ Shopoholic. How would I remove that additional info. I did notice that all the settings were in place after I started up again. Just had to reset the language, country, time & time zone.

10-07-2011, 02:33 PM	#6
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Pomtroll I prepped mine to bring back I was so mad at it. LOL (I was having a temper tantrum, what can I say) LOL This is how I learned it. Have you saved passwords to Libraries or other sites where you get books from? If so, go to those sites through the reader and delete the passwords there. Then do what I outline below. If you have not saved any passwords, just follow the instructions below. Ok first, sign into the Reader store on the T1 and Deauthorize the unit. Otherwise you'll run into an issue eventually that you have exceeded the number of authorizations for your account. Once you do that, go into Settings, Wireless Network Settings. Turn the wi-fi on and then touch Wi-Fi Settings. You'll see a list of Wi-Fi networks the device has found. Touch the one that you use, a new screen will pop up and from there select Forget this Network. That will delete your network password.

10-07-2011, 03:14 PM	#7
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Thanks all done. This is a great board for info & help.

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