Pocket eDGe w/ Ermine boots up with completely white screen - Page 2

MDCole9761 · 05-20-2011, 07:01 PM

Sorry- I haven't gotten any emails from this thread in a while so I missed all the recent discussion.

Yeah- I have an open call with them, but it's been a week so I gotta call them back and see what the status is. But to answer your question kveroneau, I think you should call them too. It's a shame- I was really looking forward to using this device, but now it sits here useless. Sure hope I didn't throw away $155 on this.....

cheyennedonna · 05-20-2011, 07:19 PM

Quote:

Originally Posted by MDCole9761

Sorry- I haven't gotten any emails from this thread in a while so I missed all the recent discussion.

Yeah- I have an open call with them, but it's been a week so I gotta call them back and see what the status is. But to answer your question kveroneau, I think you should call them too. It's a shame- I was really looking forward to using this device, but now it sits here useless. Sure hope I didn't throw away $155 on this.....

You have a warranty, Entourage will/should honor. If not, I assume you got yours from Woot, they must have a return policy of some sort for defective merchandise. If Woot won't help you and you paid with a credit card you can dispute the purchase after all other options are exhausted.

sabman · 05-21-2011, 10:56 AM

I got an immediate ticket number to send the device back for repairs. So I don't know why they would put you on open call for a week.

MDCole9761 · 05-22-2011, 12:25 AM

Yeah, I think they messed up- they said something about "Tier 3 support" when I figured they would have me send it in.

Anyways, they're having me send it in- guess I'm stuck with one way shipping (hopefully won't be any more than $5 to ship).

Qwill · 05-23-2011, 09:21 AM

Hi there, I'm one of the first one who got this problem ( see the threead "Beware of the reset button" ).
Same story with support .. Tries to revert to Dingo, can't confirm it worked (because of the white screen) got the same faint lines barely visible.
It ended with a return for repair/replacement under warranty. I sent it on April 28. No sign of life since there...

Troubles started after I upgraded to Ermine, and when the PE hibernated while being connected to the PC through the USB cable. I suspect a corrupted memory (or SSD) state did something to the GPU or to the screen internal configuration.

Be sure I'll stay with Dingo until a Non Beta Ermine is there.

Best luck for all,

Qwill

Kewlcat · 05-23-2011, 10:34 AM

Thanks for sharing your experience Qwill...

I was actually contemplating Ermine again(for the nth time!), seeing that yourself, sabman & MDCole9761 got to at least send it back for repairs (figured might as well risk it while the company is still in a position to accept repairs)...but looks like I'll wait a bit more & see how you guys go...

MDCole9761 · 05-23-2011, 01:01 PM

Yes, thanks Qwill- hopefully we'll all get them back at some point.

I'm starting to think about sticking to Dingo as well- unless there is some surefire way to keep the device from hibernating. From what I've read, there will likely never be a final version of Ermine (since both Edge devices are now "End-of-Life" or EOL'd) and I gotta say that my brief experience with Ermine revealed a much improved and more useful device.

Thank goodness I have a gTablet to play with while all this is getting resolved.

sabman · 05-23-2011, 07:42 PM

Quote:

Originally Posted by Qwill

Hi there, I'm one of the first one who got this problem ( see the threead "Beware of the reset button" ).
Same story with support .. Tries to revert to Dingo, can't confirm it worked (because of the white screen) got the same faint lines barely visible.
It ended with a return for repair/replacement under warranty. I sent it on April 28. No sign of life since there..
Qwill

April 28! Thats a long wait!

Kewlcat · 05-23-2011, 08:42 PM

Quote:

Originally Posted by sabman

April 28! Thats a long wait!

Maybe you guys should call & get an update on whats going on with your devces?

Qwill · 05-25-2011, 09:13 AM

PE finally arrived back from PE Hospital !
Now fully functional. I had to upgrade it to Ermine to be able to restore my library.

sabman · 05-25-2011, 11:16 AM

great. Took almost a month eh? Did you get any message from them as to what went wrong?

Qwill · 05-25-2011, 12:48 PM

Sadly not. I was expecting at least a few explanation, but they just send the device back.

sabman · 05-25-2011, 08:34 PM

ah ok. Thanks. Did they notify you when they sent it back to you ?

Qwill · 05-26-2011, 08:34 AM

Neither !!! I was quite worried when the entourage store closed as I feared to never see it again!
However, the "repair" company turns to be "FSC" "Foxconn Service Center", which is wealthy computer integrator. (It assembles the Ipad for Apple I think).

mehdi72 · 05-29-2011, 01:52 AM

My experience regarding WSoD were same as @MDCole9761 and few others. I have asked Entourage for help, but still no response. I'm afraid that even I get their response (to ship back the eDGe) it would be useless to me. I live in Pakistan and shipping cost will be more than $100.
Anyway, in my opinion the white screen has nothing to do with ERMINE, it is definitely a hardware issue. The LCD connector that is passing through the hinge is the culprit. Rather spending over $100 to claim the warranty (which may not even occur) I'm gonna give it to local street repairmen for laptops. Tough but the only choice with me.

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05-20-2011, 07:01 PM	#16
MDCole9761 Edge User	Sorry- I haven't gotten any emails from this thread in a while so I missed all the recent discussion. Yeah- I have an open call with them, but it's been a week so I gotta call them back and see what the status is. But to answer your question kveroneau, I think you should call them too. It's a shame- I was really looking forward to using this device, but now it sits here useless. Sure hope I didn't throw away $155 on this.....

05-21-2011, 10:56 AM	#18
sabman Edge User	I got an immediate ticket number to send the device back for repairs. So I don't know why they would put you on open call for a week.

05-22-2011, 12:25 AM	#19
MDCole9761 Edge User	Yeah, I think they messed up- they said something about "Tier 3 support" when I figured they would have me send it in. Anyways, they're having me send it in- guess I'm stuck with one way shipping (hopefully won't be any more than $5 to ship).

05-23-2011, 09:21 AM	#20
Qwill Edge User	Hi there, I'm one of the first one who got this problem ( see the threead "Beware of the reset button" ). Same story with support .. Tries to revert to Dingo, can't confirm it worked (because of the white screen) got the same faint lines barely visible. It ended with a return for repair/replacement under warranty. I sent it on April 28. No sign of life since there... Troubles started after I upgraded to Ermine, and when the PE hibernated while being connected to the PC through the USB cable. I suspect a corrupted memory (or SSD) state did something to the GPU or to the screen internal configuration. Be sure I'll stay with Dingo until a Non Beta Ermine is there. Best luck for all, Qwill

05-23-2011, 10:34 AM	#21
Kewlcat Edge User	Thanks for sharing your experience Qwill... I was actually contemplating Ermine again(for the nth time!), seeing that yourself, sabman & MDCole9761 got to at least send it back for repairs (figured might as well risk it while the company is still in a position to accept repairs)...but looks like I'll wait a bit more & see how you guys go...

05-23-2011, 01:01 PM	#22
MDCole9761 Edge User	Yes, thanks Qwill- hopefully we'll all get them back at some point. I'm starting to think about sticking to Dingo as well- unless there is some surefire way to keep the device from hibernating. From what I've read, there will likely never be a final version of Ermine (since both Edge devices are now "End-of-Life" or EOL'd) and I gotta say that my brief experience with Ermine revealed a much improved and more useful device. Thank goodness I have a gTablet to play with while all this is getting resolved.

05-25-2011, 09:13 AM	#25
Qwill Edge User	PE finally arrived back from PE Hospital ! Now fully functional. I had to upgrade it to Ermine to be able to restore my library.

05-25-2011, 11:16 AM	#26
sabman Edge User	great. Took almost a month eh? Did you get any message from them as to what went wrong?

05-25-2011, 12:48 PM	#27
Qwill Edge User	Sadly not. I was expecting at least a few explanation, but they just send the device back.

05-25-2011, 08:34 PM	#28
sabman Edge User	ah ok. Thanks. Did they notify you when they sent it back to you ?

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05-26-2011, 08:34 AM	#29
Qwill Edge User	Neither !!! I was quite worried when the entourage store closed as I feared to never see it again! However, the "repair" company turns to be "FSC" "Foxconn Service Center", which is wealthy computer integrator. (It assembles the Ipad for Apple I think).

05-29-2011, 01:52 AM	#30
mehdi72 Edge User	My experience regarding WSoD were same as @MDCole9761 and few others. I have asked Entourage for help, but still no response. I'm afraid that even I get their response (to ship back the eDGe) it would be useless to me. I live in Pakistan and shipping cost will be more than $100. Anyway, in my opinion the white screen has nothing to do with ERMINE, it is definitely a hardware issue. The LCD connector that is passing through the hinge is the culprit. Rather spending over $100 to claim the warranty (which may not even occur) I'm gonna give it to local street repairmen for laptops. Tough but the only choice with me.