Kobo H2O Question - [Post moved out of a thread and forum unrelated to Kobo]

[Millie1366]

New here and having problems now with my Kobo Aura H2o reader. Last week I installed Windows 10.

Finished a book yesterday and cannot download another. I use Adobe Digital Editions. I am not technical so if anyone can advise me in simple language I would be really grateful.

(Just introduced myself as a new contributor. Looking forward to picking up tips, and interesting reads, etc)

[Dr. Drib]

You're most likely to get more help on your Kobo......in the Kobo Forum.

Don
(Moderator)

[Millie1366]

Thank you

[davidfor]

Welcome Millie.

Unfortunately, your post doesn't give enough information to be able to help you. What do you mean by "cannot download another"? From where and to where? And how is ADE involved? Are you downloading books using ADE and then sending them to the device using ADE?

As you mention upgrading to Win10, when you plug the device in, does Windows mount it and show the driver? Can you copy a file to the drive?

We love to help, but we need information on the problem to be able to do it.

[Millie1366]

Thank you for trying to help. OK
1. Kobo and Adobe Digital Editions would communicate before Windows 10 update.
Process -
(a) Download EPUB from my library
(b) Go into ADE and would see the Book was there and being downloaded
(c) Plug in Kobo and in ADE will see KOBO connected and then I would drag and drop Book onto KOBO icon.
(d) On KOBO - would see new book in Library.

Now - prior to Win 10 I did notice some of the books did not show a cover - just black oblong.

Installed Windows 10

(e) Message when doing (c) it gives a message ADE computer not authorise. I have un-authorised and re-authorised and still no better.
(f) I have also got a message saying not allowed to download. So I tried another book from my library. Just in case I was trying to download a 'faulty' book.

I hope that explains it a little better - thank you

[meeera]

This sounds like a problem with ADE, not with your Kobo. What exact error do you get from ADE, what do you mean by "a message saying not allowed to download" (a message from where? What was the exact wording?), and which version of ADE are you running?

[Millie1366]

Originally Posted by meeera

This sounds like a problem with ADE, not with your Kobo. What exact error do you get from ADE, what do you mean by "a message saying not allowed to download" (a message from where? What was the exact wording?), and which version of ADE are you running?

ADE - Version 4.5

When I unplug KOBO - I click on 'Black' oblong for a book and it gives a Window on the KOBO - Something like 'Woops' Protected by DRM not currently authorised for use with your ADOBE ID.

That is why I 'unauthorised' and started again.

Note: In the ADE 'window' I can see all the book if I wanted to read it on my laptop. It just will not transfer then onto the KOBO

Do you think there is something to do with the Windows 10 update?

UPDATE: My problem is I really do not understand 'programs' but I did find this do you think it applies to my problems.

http://the-digital-reader.com/2015/1...indows-10-app/

[Witty Username]

I recently bought a new desktop that has Win 10. After transferring files and programs from my previous PC I had to authorize the new computer - NOT my Kobo. I clicked Help on ADE and the first item on drop down menu is authorize computer.

[Dr. Drib]

I suspect you may need to download ADE again and activate it for this new version of Windows.

However, I could be wrong.

[Millie1366]

Originally Posted by Witty Username

I recently bought a new desktop that has Win 10. After transferring files and programs from my previous PC I had to authorize the new computer - NOT my Kobo. I clicked Help on ADE and the first item on drop down menu is authorize computer.

Yes - I think I have taken that step.

[Millie1366]

Thank you - I may have to try this. P.S. How do I stop the adverts in my post?