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Old 06-05-2018, 07:38 PM   #1
cynder
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voyage ignores DO_FACTORY_RESTORE

hi, everyone

i've searched the threads and haven't found anything quite like this. i have a 2 year old voyage, purchased new and working fine until now. hard restart takes me straight to my library, but the touchscreen is completely non-responsive. the side buttons let me scroll through the library screens to see the various books and collections, but nothing else.

i connected it to PC and created a DO_FACTORY_RESTORE file in the root directory. this has no effect on hard restart, still goes straight to the library page. is there any other way to force a factory reset?

grateful for any suggestions, cynder
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Old 06-05-2018, 07:49 PM   #2
cvkemp
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Sounds like it has a hardware issue. The thing I can suggest is to contact Amazon support to see if they have any suggestions.
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Old 06-05-2018, 08:13 PM   #3
cynder
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thanks for the feedback. i should have mentioned that it is out of warranty and amazon's idea of help is to offer me a discount on a new one.
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