Kindle 2 Fails Man's Drop Test, Forces Amazon To Pay Him $400

anurag · 10-20-2009, 05:19 PM

The title says it all.

http://consumerist.com/5360174/epic-...to-pay-him-400

Shaggy · 10-20-2009, 05:28 PM

I'm sure it was cheaper to pay him and make him go away than it would have been for them to deal with it. Having their lawyer read the letter probably would have cost them $400.

coolbreeze · 10-20-2009, 08:18 PM

The floodgates for damaged kindle complaint letters is now opened.

fugazied · 10-20-2009, 08:31 PM

Damn lawyers can get blood out of a stone!

I am suprized Amazon didn't include a clause that stipulated the settlement was a secret.

Ervserver · 10-20-2009, 09:55 PM

Amazon lawyers felt they would lose

carlobee · 10-20-2009, 11:45 PM

that was a really smart guy. although i myself wouldn't be that convinced with every marketing/advertising i would hear.

brecklundin · 10-21-2009, 02:06 AM

Amazon has nobody to blame but themselves...they use a video of the device being dropped, what was it, 3ft(?) without harm. We do actually have truth in advertising laws on the books but people are too willing to let the liars, errrr, marketing wonks, ummmm, no just not care, but people don't seem to question anything like this anymore and assume that because The Corporation says it's true or The Corporation are not responsible, then just lives with it.

If a company makes a claim in their ads which are inducements to purchase whatever it is in the ad, then the thing fails to deliver on that claim, the company needs to be held accountable for failing to meet the claim.

Shaggy · 10-21-2009, 12:57 PM

Quote:

Originally Posted by Ervserver

Amazon lawyers felt they would lose

I doubt they even took it that far. Trying to decide if they would lose the case would have cost them a lot more than the $400 the guy wanted. The bean counters probably decided it wasn't even worth getting the lawyers involved.

Shaggy · 10-21-2009, 12:59 PM

Quote:

Originally Posted by brecklundin

Amazon has nobody to blame but themselves...they use a video of the device being dropped, what was it, 3ft(?) without harm.

Exactly. Putting that in their ad was stupid.

Superlucky · 10-21-2009, 01:11 PM

Quote:

Originally Posted by fugazied

Damn lawyers can get blood out of a stone!

I am suprized Amazon didn't include a clause that stipulated the settlement was a secret.

Did you read the article? The guy accidentally dropped a bag containing his Kindle from about 2 feet and the damn thing broke! Amazon wanted to charge him $200 + the broken unit to replace it! Considering the advertisement depicting an unprotected Kindle repeatedly falling 3 feet and bouncing I find it hard to grumble about him asking for $400. This is a case of blatant false advertising. Amazon is no stone and $400 isn't even a scratch.

AnemicOak · 10-21-2009, 01:45 PM

Quote:

Originally Posted by Superlucky

Did you read the article? The guy accidentally dropped a bag containing his Kindle from about 2 feet and the damn thing broke!

And he likely had something in his bag that knocked/slammed against the screen to beak it.

As to the ad being stupid, yep it is. I'm surprised it took this long for something like this to happen.

Superlucky · 10-21-2009, 01:50 PM

Quote:

Originally Posted by AnemicOak

And he likely had something in his bag that knocked/slammed against the screen to beak it.

The screen didn't break. The internals of the device were damaged.

AnemicOak · 10-21-2009, 01:52 PM

Quote:

Originally Posted by Superlucky

The screen didn't break. The internals of the device were damaged.

His description sure sounded like a broken screen substrate to me. Most broken screens I've seen pics of look physically perfect on the outside.

Shaggy · 10-21-2009, 02:17 PM

Quote:

Originally Posted by AnemicOak

His description sure sounded like a broken screen substrate to me. Most broken screens I've seen pics of look physically perfect on the outside.

I agree. It sounded exactly like a broken substrate to me as well.

rhadin · 10-21-2009, 02:28 PM

Quote:

Originally Posted by Shaggy

I doubt they even took it that far. Trying to decide if they would lose the case would have cost them a lot more than the $400 the guy wanted. The bean counters probably decided it wasn't even worth getting the lawyers involved.

Shaggy, if you look at Amazon's reply, it was signed by counsel, so it did get as far as the lawyers.

10-20-2009, 05:19 PM	#1
anurag Addict Posts: 236 Karma: 4066 Join Date: Feb 2009 Location: California Device: Kindle 1 and DX, iPhone	Kindle 2 Fails Man's Drop Test, Forces Amazon To Pay Him $400 The title says it all. http://consumerist.com/5360174/epic-...to-pay-him-400

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10-20-2009, 05:28 PM	#2
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	I'm sure it was cheaper to pay him and make him go away than it would have been for them to deal with it. Having their lawyer read the letter probably would have cost them $400.

10-20-2009, 08:18 PM	#3
coolbreeze Addict Posts: 214 Karma: 2600 Join Date: Oct 2009 Device: Nook Color, White 3G K3	The floodgates for damaged kindle complaint letters is now opened.

10-20-2009, 08:31 PM	#4
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	Damn lawyers can get blood out of a stone! I am suprized Amazon didn't include a clause that stipulated the settlement was a secret.

10-20-2009, 09:55 PM	#5
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Amazon lawyers felt they would lose

10-20-2009, 11:45 PM	#6
carlobee Fanatic Posts: 535 Karma: 972 Join Date: Jul 2009 Device: The new iPad	that was a really smart guy. although i myself wouldn't be that convinced with every marketing/advertising i would hear.

10-21-2009, 02:06 AM	#7
brecklundin Banned Posts: 1,906 Karma: 15348 Join Date: Jun 2007 Device: mine	Amazon has nobody to blame but themselves...they use a video of the device being dropped, what was it, 3ft(?) without harm. We do actually have truth in advertising laws on the books but people are too willing to let the liars, errrr, marketing wonks, ummmm, no just not care, but people don't seem to question anything like this anymore and assume that because The Corporation says it's true or The Corporation are not responsible, then just lives with it. If a company makes a claim in their ads which are inducements to purchase whatever it is in the ad, then the thing fails to deliver on that claim, the company needs to be held accountable for failing to meet the claim.