Broken screen with Naeb Gen3?

[Darqref]

Got what appears to be either a broken screen or a damaged screen controller. My gen3 worked fine on Friday night when I set it down beside the bed. Saturday morning, when I turned it on there were lines all over the screen, no usable display at all. I could tell the screen was flashing, as different patterns of lines were displayed, but nothing looked readable. power off did not completely blank the screen.

This problem seems similar to both one described here that turned out to be a broken substrate, and one that turned out to be a broken controller chip. There was no physical trauma between working and not working, nothing hitting it, didn't drop it, didn't poke it with anything, no exposure to moisture etc. If this was caused by physical damage (as opposed to electrical damage, like a chip burning out), then I have no idea what motion could have caused the damage.

I got mine from the first batch of Naeb gen3s. If needed I can take some pictures to post.

1. Anyone got a better idea what went wrong?
2. Do I send this back to Naeb or Bookeen?

Roger

[tzutolin]

Originally Posted by Darqref

Got what appears to be either a broken screen or a damaged screen controller. My gen3 worked fine on Friday night when I set it down beside the bed. Saturday morning, when I turned it on there were lines all over the screen, no usable display at all. I could tell the screen was flashing, as different patterns of lines were displayed, but nothing looked readable. power off did not completely blank the screen.

This problem seems similar to both one described here that turned out to be a broken substrate, and one that turned out to be a broken controller chip. There was no physical trauma between working and not working, nothing hitting it, didn't drop it, didn't poke it with anything, no exposure to moisture etc. If this was caused by physical damage (as opposed to electrical damage, like a chip burning out), then I have no idea what motion could have caused the damage.

I got mine from the first batch of Naeb gen3s. If needed I can take some pictures to post.

1. Anyone got a better idea what went wrong?
2. Do I send this back to Naeb or Bookeen?

Roger

Hi Roger,

1. I haven't received my Cybook hence I can't give you any advice.
2. As far as I know, NAEB is neither responsible nor authorized to fix the device. So it would better for you to send to Bookeen directly.

Thanks & Regards,
David