cannot install new update (64bit, on Windows 10)

mhguda · 10-07-2018, 12:18 AM

Hello, I'm having a problem with updating Calibre 64bit version on Windows 10. I'm running version 3.20 and have downloaded 3.32. When I try to install as per usual, I'm offered three options: change, repair, or remove. Tried change and repair, installer exits with the message that no changes were made, the account already exists. Now I'm scared to try the third option and reinstall - I have hundreds of books in my library, and what if the installer removes all of that?
How can this problem be resolved? I normally keep Calibre updated, but this version won't let me!

Thanks in advance.

theducks · 10-07-2018, 12:32 AM

That message says the downloaded version is the same as installed. Are you sure the status bar does not say 3.32.0 ?

Does the DOWNLOADED file name say 3.32 And is it the X64 version (you can have both installed)

(some ISP's have been reported to have cached a file, not detecting that the version has changed. Try using the Alternate download site)

mhguda · 10-07-2018, 06:48 AM

Thank you for a quick reply. Status bar says 3.20 64 bit (I also found I have a 32 bit version, 3.11, that I do not use anymore). The downloaded file does say 3.32.0 and it is the 64bit version. Have downloaded it from several different servers. Same result every time.

BetterRed · 10-07-2018, 07:00 AM

Quote:

Originally Posted by mhguda

Thank you for a quick reply. Status bar says 3.20 64 bit (I also found I have a 32 bit version, 3.11, that I do not use anymore). The downloaded file does say 3.32.0 and it is the 64bit version. Have downloaded it from several different servers. Same result every time.

Uninstall all what you have, don't worry you wont lose your library(ies) or your configuration data (preference settings, plugins, customisation etc).

If you feel inclined take a backup first, see ==>> How do I backup calibre?

Then download from ==>> https://calibre-ebook.com/download

When you install it will use the existing Configuration and library(ies)

BR

mhguda · 10-07-2018, 08:33 AM

Thank you. That worked. And yes I did do the backup first, just to be safe.

10-07-2018, 12:18 AM	#1
mhguda Member Posts: 13 Karma: 10 Join Date: Apr 2010 Device: Palm Lifedrive	cannot install new update (64bit, on Windows 10) Hello, I'm having a problem with updating Calibre 64bit version on Windows 10. I'm running version 3.20 and have downloaded 3.32. When I try to install as per usual, I'm offered three options: change, repair, or remove. Tried change and repair, installer exits with the message that no changes were made, the account already exists. Now I'm scared to try the third option and reinstall - I have hundreds of books in my library, and what if the installer removes all of that? How can this problem be resolved? I normally keep Calibre updated, but this version won't let me! Thanks in advance.

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10-07-2018, 12:32 AM	#2
theducks Well trained by Cats Posts: 29,803 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	That message says the downloaded version is the same as installed. Are you sure the status bar does not say 3.32.0 ? Does the DOWNLOADED file name say 3.32 And is it the X64 version (you can have both installed) (some ISP's have been reported to have cached a file, not detecting that the version has changed. Try using the Alternate download site)

10-07-2018, 06:48 AM	#3
mhguda Member Posts: 13 Karma: 10 Join Date: Apr 2010 Device: Palm Lifedrive	Thank you for a quick reply. Status bar says 3.20 64 bit (I also found I have a 32 bit version, 3.11, that I do not use anymore). The downloaded file does say 3.32.0 and it is the 64bit version. Have downloaded it from several different servers. Same result every time.

10-07-2018, 08:33 AM	#5
mhguda Member Posts: 13 Karma: 10 Join Date: Apr 2010 Device: Palm Lifedrive	Thank you. That worked. And yes I did do the backup first, just to be safe.