04-28-2014, 06:44 PM
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#1 | |
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Junior Member
 Posts: 2
Karma: 10
Join Date: Apr 2014
Device: Kindle Paperwhite 2nd gen
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Wifi connection fails on KPW 2
On my Kindle Paperwhite generation 2, I get the following popup window when attempting to connect to my wifi network:
Quote:
Does anyone know if there is some way to make this work? I started a support request with Amazon, but they made it clear they had no idea what I was talking about and would like to run through a bunch of troubleshooting steps over the phone. I figured I'd post here first in case someone was familiar with this. Thanks for any help. ---------------------------------------------------------------------------------------------- Aside. My wifi comes from Windows' built-in hostednetwork running on my PC. This is not an "adhoc network," which I hear Kindle does not support; these are two different things. My device supports 100 clients, so that isn't it either... Further aside. This forum is a great resource, and thanks to it, I haven't up 'til now had a problem (on other mobile devices or with Calibre) I couldn't solve! Last edited by franknarf; 04-28-2014 at 06:45 PM. Reason: explain acronym in title |
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04-29-2014, 01:27 PM
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#2 |
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Junior Member
Posts: 1
Karma: 10
Join Date: Apr 2014
Device: Kindle PW2
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Could be a DNS issue...
Have you tried to add the network manually? You can specify some DNS in advanced settings, maybe that would help! |
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04-29-2014, 04:50 PM
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#3 |
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Wizard
 
Posts: 2,426
Karma: 6561538
Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
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Hold the power button for 60 seconds and do a reset. I've had to do that a couple of times to make connection to Wi-Fi.
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04-29-2014, 04:53 PM
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#4 | |
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Force-Aware Elf
Posts: 4,757
Karma: 11557898
Join Date: Feb 2014
Location: Valinor
Device: Kindle 4 w/SO
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Quote:
 I thought it was only 20!
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04-29-2014, 07:57 PM
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#5 |
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Wizard
Posts: 1,601
Karma: 9211856
Join Date: Jan 2010
Device: kindle Oasis 2018, kindle 4 NT, kindle PW2, iPhone, iPad mini
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15-20 seconds usually does it for me...
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04-29-2014, 08:11 PM
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#6 |
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Ex-Helpdesk Junkie
Posts: 19,422
Karma: 85397180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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You will often see recommendations to hold down the power button on insert_device_here for overlong periods of time (usually 60 seconds) since it can be difficult to tell if you did it for long enough and people -- especially the non-techy ones -- are prone to letting go mere seconds too early. Tech support assumes no one can mess up by 2/3 of the instructed timespan.
 And thus the rumor propagates. |
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04-29-2014, 09:54 PM
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#7 |
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Junior Member
Posts: 2
Karma: 10
Join Date: Apr 2014
Device: Kindle Paperwhite 2nd gen
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Hi, thanks for all your suggestions! Good to know about that reset option; I had only tried powering off and on.
I gave up, waited several hours and tried again, and it worked. Thanks again |
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| Tags |
| paperwhite2, wifi |
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