Disappointed by Kindle 3 Keyboard

rolgiati · 03-21-2012, 11:40 AM

In less than a year, I have already had four K3keyboard die on me, all with display problems.

Is this particular to the K3keyboard, and if so which one(s) are deemed more robust ?

RDaneel54 · 03-21-2012, 12:16 PM

I've had two, both with no problems. One is now used by my 8-year old granddaughter.

ProfCrash · 03-21-2012, 12:18 PM

I am sorry to hear that. I have had three different Kindles and none of them have died on me. My K1 hasn't been used in a while but was chugging along fine. The K3 is aver a yeard old and works great as does my DXG.

I get that does not help you. I think you have had a string of bad luck. Have you been working with Kindle Customer Service regarding this?

rolgiati · 03-21-2012, 12:42 PM

Quote:

Originally Posted by ProfCrash

I think you have had a string of bad luck. Have you been working with Kindle Customer Service regarding this?

Yes, and they told me that they are"sure you will be satisfied with the next replacement kindle device and will be able to use it without any issues."
Strangely, this does not reassure me completely....

susan_cassidy · 03-21-2012, 12:43 PM

Did the screens get broken, or were they defective in some way? If broken, that is not the device's fault.

rolgiati · 03-21-2012, 12:58 PM

Quote:

Originally Posted by susan_cassidy

Did the screens get broken, or were they defective in some way? If broken, that is not the device's fault.

Not broken; just that parts of the screens had stopped working when I restarted the K3.

ProfCrash · 03-21-2012, 01:01 PM

Quote:

Originally Posted by rolgiati

Yes, and they told me that they are"sure you will be satisfied with the next replacement kindle device and will be able to use it without any issues."
Strangely, this does not reassure me completely....

After three bum ones, I can understand why you are not reassured. Hang in there. You will get one that works.

susan_cassidy · 03-21-2012, 01:27 PM

If parts of the screen don't work, that sounds like a broken substrate in the screen. Probably due to pressure, etc.

twowheels · 03-21-2012, 01:52 PM

Quote:

Originally Posted by rolgiati

Not broken; just that parts of the screens had stopped working when I restarted the K3.

Yeah, sounds very much like a broken eink screen. That's how they fail when cracked... sections will update and others won't.

I've had my Kindle Keyboard for almost 1.5 years now, carry it with me every single day in my backpack, in my panniers while riding my bike, in my dry bags on my kayak, carry it around the house all day, lost it on the train and had somebody break the metal tabs on the case messing with it (i.e. rough handling), got it back, and it still works.

speakingtohe · 03-21-2012, 03:27 PM

My mothers kindle started behaving oddly (would reboot every 10 minutes and lose bookmarks etc.)

After a couple of hours with kindle support they agreed to send a new one but didn't.

A week later I called back and they did send a new one with only one hour discussion troubleshooting.

It came the next day (Texas to Canada) which was amazing. The replacement has been fine.

After 4 failures at getting a working kindle I would suggest asking for a refund/credit and buying a newer model.

Helen

ucfgrad93 · 03-23-2012, 10:25 PM

I have a K2 & K3 and haven't had any problems with them. As others have said, it sounds like the substrate is somehow being broken.

HarryT · 03-24-2012, 01:57 AM

A fractured screen substrate is caused by user abuse. If you've broken four of them in a year, you're not treating the device with the care it needs. You need to treat it carefully - there's a thin layer of glass underneath the outer plastic screen.

A decent case is essential. What sort of case are you using?

rolgiati · 03-24-2012, 07:12 AM

Quote:

Originally Posted by HarryT

A decent case is essential. What sort of case are you using?

Using from the start an Incipio NGP case.

faithbw · 03-24-2012, 03:54 PM

I don't have a Kindle but IA with the others. It sounds as there may something that you're doing that is causing the screen to break. You're using a case. Do you place your Kindle anywhere where pressure might be exerted on the screen? For instance, do you place the Kindle in a backpack full of books or in a pocket? With e-ink readers, you have to be really careful in how you handle them.

rolgiati · 03-24-2012, 04:40 PM

I thank all who responded for their kind help; but my original query remains unanswered:
Is it known whether some type(s) of Kindle are more fragile than others ?
TIA

03-21-2012, 11:40 AM	#1
rolgiati Groupie Posts: 164 Karma: 31650 Join Date: May 2011 Location: Asuncion (Paraguay) Device: Several Kindle 3 KB's	Disappointed by Kindle 3 Keyboard In less than a year, I have already had four K3keyboard die on me, all with display problems. Is this particular to the K3keyboard, and if so which one(s) are deemed more robust ?

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03-21-2012, 12:16 PM	#2
RDaneel54 Aging Positronic Brain Posts: 633 Karma: 2155452 Join Date: Jul 2008 Location: Aurora (when off-Earth) Device: Amazon Oasis; iPhone, iPad Mini	I've had two, both with no problems. One is now used by my 8-year old granddaughter.

03-21-2012, 12:18 PM	#3
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	I am sorry to hear that. I have had three different Kindles and none of them have died on me. My K1 hasn't been used in a while but was chugging along fine. The K3 is aver a yeard old and works great as does my DXG. I get that does not help you. I think you have had a string of bad luck. Have you been working with Kindle Customer Service regarding this?

03-21-2012, 12:43 PM	#5
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	Did the screens get broken, or were they defective in some way? If broken, that is not the device's fault.

03-21-2012, 01:27 PM	#8
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	If parts of the screen don't work, that sounds like a broken substrate in the screen. Probably due to pressure, etc.

03-21-2012, 03:27 PM	#10
speakingtohe Wizard Posts: 4,812 Karma: 26912940 Join Date: Apr 2010 Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet	My mothers kindle started behaving oddly (would reboot every 10 minutes and lose bookmarks etc.) After a couple of hours with kindle support they agreed to send a new one but didn't. A week later I called back and they did send a new one with only one hour discussion troubleshooting. It came the next day (Texas to Canada) which was amazing. The replacement has been fine. After 4 failures at getting a working kindle I would suggest asking for a refund/credit and buying a newer model. Helen

03-23-2012, 10:25 PM	#11
ucfgrad93 Wizard Posts: 2,360 Karma: 9026681 Join Date: Jun 2011 Location: Colorado Device: Kindle Paperwhite 2nd Gen	I have a K2 & K3 and haven't had any problems with them. As others have said, it sounds like the substrate is somehow being broken.

03-24-2012, 01:57 AM	#12
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	A fractured screen substrate is caused by user abuse. If you've broken four of them in a year, you're not treating the device with the care it needs. You need to treat it carefully - there's a thin layer of glass underneath the outer plastic screen. A decent case is essential. What sort of case are you using?

03-24-2012, 03:54 PM	#14
faithbw Guru Posts: 618 Karma: 1526148 Join Date: Feb 2011 Location: A place where the sun always shines Device: Kindle Oasis, iPad Mini 2	I don't have a Kindle but IA with the others. It sounds as there may something that you're doing that is causing the screen to break. You're using a case. Do you place your Kindle anywhere where pressure might be exerted on the screen? For instance, do you place the Kindle in a backpack full of books or in a pocket? With e-ink readers, you have to be really careful in how you handle them.

03-24-2012, 04:40 PM	#15
rolgiati Groupie Posts: 164 Karma: 31650 Join Date: May 2011 Location: Asuncion (Paraguay) Device: Several Kindle 3 KB's	I thank all who responded for their kind help; but my original query remains unanswered: Is it known whether some type(s) of Kindle are more fragile than others ? TIA

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