06-10-2010, 06:56 AM | #31 | |
The Introvert
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They used their customers as guinea pigs. Some advanced guinea pigs rather enjoyed the process, but I am not intelligent enough and would die immediately. |
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06-10-2010, 07:02 AM | #32 |
Orisa
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I've read similar impressions of poor customer support by iRex. Could you mention some examples? It's just curiosity from my side, but hopefully somebody else will learn about it.
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06-10-2010, 07:08 AM | #33 | |
The Introvert
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2.5 years ago. October-November 2007 I have been doing a research for iRex iLiad v2. I was reading topics and asking questions in 3 places: 1. here 2. Russian the-ebook.org 3. iRex community forum. After 4 or 5 weeks I have given up the idea. At that point of time most of good and widely used s/w came from community!??? It is not the way for a company to make a name. |
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06-10-2010, 07:17 AM | #34 |
sleepless reader
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Well, we shouldn't forget that iRex was mainly focused on business customers until 2009. Yes, they sold their devices to end customers too but it wasn't their main business segment.
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06-10-2010, 07:24 AM | #35 | |
Connoisseur
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What I do see are message from students and other individuals who simply want a large screen device, with PDF support, and annotation capabilities. This makes me wonder if the actual market that bought the product was different from that expected by the company. As a result, they had a choice of whether to refocus their attention on the actual purchasers or keep pushing away at the business market. |
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06-10-2010, 07:32 AM | #36 | |
Connoisseur
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1: Promises not kept: such as the claim in advertising that the battery on the RS1000 would last for weeks, when in fact it lasts for about 8 hours at best. Likewise, promises that various product or firmware releases were due at certain dates, only for there to be silence when the promised date arrived, and the product when it came out months later lacked promised features. 2: Purchasing difficulties: many people have tried in vain to buy an iRex device, and been left confused about whether or not their order was actually received, and been even more confused to be told their order was either cancelled or delayed for several months. 3: Pricing: in the case of the 800, the price difference is so much higher in Europe than in the US, while at the same time the functionality is lower. This turns off most potential customers in Europe. Now that we are talking about price, the 1000 is extremely expensive, and so only will appeal to those who are desperate for a large screen device. This means that market penetration will always be tiny. You either need to have a massively better product, or a massively compelling price. I am not sure iRex got the balance between the two right. |
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06-10-2010, 09:10 AM | #37 |
Wizard
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that is indeed sad news.
not sure it's a big shocker, though. when i first became interested in an ebook reader, i simply couldn't afford an irex. it's not like they cost a little more than my cybook - they cost a lot more. i never even knew they had come out with a cheaper model because in my head their brand was equated to the highest prices. that's not a good thing in a consumer market. btw, blockbuster video went chapter 11 in the early 90's, and they've been around an additional 18 years or so, so some businesses do pull through. |
06-10-2010, 09:16 AM | #38 |
Wizard
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Damn it. I'm still saving for one of these neat Irex eReader 1000S. I need a neat DIN A4 reader.
Is it still save to order one? I don't care about new firmware. |
06-10-2010, 09:32 AM | #39 | |
Evangelist
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They messed it so badly up with the e-learning institute in the way of communication and business behavior My personal impression is/was they would like to build up the picture of them beeing a big player in b2b and beeing very generous to give us the end consumer their high end business products. But in the end i think we, the very first adaptors, helped them out in a financial way by preordering and paying the first waves of iLeads. Maybe i am wrong but their good sounding press releases about newspaper launch tests or ilead's replacing school books projects were never followed by news documentating their "big success" |
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06-10-2010, 09:45 AM | #40 |
Junior Member
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iRex, the true story....at least according to the distributor for Italy, who today sums up his business relationship with the company and his CEO Hans Brons on his blog at www.simplicissimus.it.
Here's the translation provided by Google: http://translate.google.it/translate...a/&sl=it&tl=en. |
06-10-2010, 10:15 AM | #41 |
a happy reader
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I find it rather interesting how, all of a sudden, so many people allegedly "knew" that iRex cannot succeed with their marketing strategies and customer service. I wonder if they would sing a different tune today had there not been the FCC delay (and observing how things and lobbies in the USA usually work, I'm ready to believe there was some intention (or foul play) on the part of the Americans to delay iRex sales...)
I bought the pricey European DR800, I never regretted it, I still think it's a superior reading device. In the end I'm very sorry that iRex - one of the very few companies that still has its production line in Europe and not in China (or somewhere in the East) where the workers are dirt poor and working for peanuts so Americans and Europeans can have their affordable technology - find themselves in financial trouble. I hope they'll make it work somehow, and I'm sure I'm not the only one. |
06-10-2010, 10:18 AM | #42 | ||
sleepless reader
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Finally they tried to go a completely new way, tried to compete with the Amazons and Sonys of this world and failed terribly. |
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06-10-2010, 11:02 AM | #43 | |
Lurker
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I think the DR800's size is just about perfect. It looks at home beside the Kindle 2 and Nook (it's just a bit shorter and wider than those devices), but it offers nearly double the display surface. I don't have to sacrifice much when viewing full-pages, and I don't have to lug around a super-sized device. I really hope that IREX can turn this thing around. |
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06-10-2010, 11:12 AM | #44 |
Enthusiast
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Well, I cannot say I predicted anything back year, or two years ago, but I I started sensing iRex is dead with iPad.
The difference -- iPad (as usually Apple product) has polished, shining quality of software. iRex on the other hand has buggy, crappy firmware and developers who probably have no clue what is going on, so they release new revision with major regressions. Now, do the math, how such company can survive if they cannot manage its own product with NO real competitors, and now they how one and the serious one. iRex so far behaved like a bunch of kids who would like to do something, but they are not sure, maybe this, maybe that. So, lesson for you iRex, business is war. Do it right or perish. (it is unfortunate for me for two reasons: I am owner of DR1000, soon, device w/o even virtual support, and second -- there is no other ereader with such big screen; Skiff "is" bigger, but it seems it was probing the market with mockup, nothing else). |
06-10-2010, 11:44 AM | #45 |
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Tags |
chapter 11, financial problems, iliad, irex technologies |
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