Mac & PC won't recognize Kobo - Page 7

4691mls · 08-12-2020, 02:22 PM

I don't have a USB hub but just looked at prices online at Best Buy and Staples and see they start at under $10.00. Maybe I'll try one.

DNSB · 08-12-2020, 10:36 PM

Quote:

Originally Posted by 4691mls

I don't have a USB hub but just looked at prices online at Best Buy and Staples and see they start at under $10.00. Maybe I'll try one.

I'd suggest you make sure to get a powered hub. One of my co-workers has had endless problems with his tablet which does not supply the USB 2.0 specified 500mA much less the USB 3.0 specified 900mA.

Cootey · 08-13-2020, 01:46 AM

What an excellent thread! So much good advice in here. I used to run into this problem with our KA1s, but haven’t yet with either of our Claras.

Rebooting your computer is always a useful solution, even if it is a pain.

Sometimes USB ports can become disabled. It’s part of the safety or security routines, and usually indicative of a problem. Rebooting is often the only way to reset them, but as some have pointed out, changing cables, devices, or ports can shake things up and get the USB port reactivated. That goes for Linux, Mac, or Windows.

Before you decide your Kobo has a problem, try these steps:

1. Power cycle your Kobo
2. Reboot your computer
3. Power cycle your computer
4. Try a different port.
5. Make sure your Kobo is running the latest update.
6. See if another user on the same computer has the same issues.
7. Remove all USB devices from your computer, including hubs, and plug your Kobo directly into a USB port on the computer.
8. Try a different USB hub.
9. Try a powered USB hub.
10. Try different cables.
11. Test other devices on all your USB ports to make sure the ports work.
12. Try plugging your Kobo into another computer.
13. Reset your Kobo.

If all of that fails to fix the problem, you may have a Kobo with a bad micro USB port. That’s what happened with several of my Kobos. Fortunately, our two Claras have been doing well.

Sent from my iPhone using Tapatalk Pro

4691mls · 08-13-2020, 10:36 AM

Quote:

Originally Posted by DNSB

I'd suggest you make sure to get a powered hub. One of my co-workers has had endless problems with his tablet which does not supply the USB 2.0 specified 500mA much less the USB 3.0 specified 900mA.

Thanks, I'll keep that in mind.

08-13-2020, 01:46 AM	#93
Cootey Absentminded Reader Posts: 1,100 Karma: 6463851 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	Mac & PC won't recognize Kobo What an excellent thread! So much good advice in here. I used to run into this problem with our KA1s, but haven’t yet with either of our Claras. Rebooting your computer is always a useful solution, even if it is a pain. Sometimes USB ports can become disabled. It’s part of the safety or security routines, and usually indicative of a problem. Rebooting is often the only way to reset them, but as some have pointed out, changing cables, devices, or ports can shake things up and get the USB port reactivated. That goes for Linux, Mac, or Windows. Before you decide your Kobo has a problem, try these steps: 1. Power cycle your Kobo 2. Reboot your computer 3. Power cycle your computer 4. Try a different port. 5. Make sure your Kobo is running the latest update. 6. See if another user on the same computer has the same issues. 7. Remove all USB devices from your computer, including hubs, and plug your Kobo directly into a USB port on the computer. 8. Try a different USB hub. 9. Try a powered USB hub. 10. Try different cables. 11. Test other devices on all your USB ports to make sure the ports work. 12. Try plugging your Kobo into another computer. 13. Reset your Kobo. If all of that fails to fix the problem, you may have a Kobo with a bad micro USB port. That’s what happened with several of my Kobos. Fortunately, our two Claras have been doing well. Sent from my iPhone using Tapatalk Pro Last edited by Cootey; 08-13-2020 at 01:56 AM.

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08-12-2020, 02:22 PM	#91
4691mls Wizard Posts: 2,776 Karma: 30081762 Join Date: Jan 2012 Location: US Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1	I don't have a USB hub but just looked at prices online at Best Buy and Staples and see they start at under $10.00. Maybe I'll try one.

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