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Old 03-20-2017, 09:58 PM   #1
cienanos
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Device: Boox N96ML
Issue with N96ML digitizer

Hi, I'm having an issue with the digitizer on my N96ML and I wanted to see if it had affected anyone else.

Very often when I start up my reader, I'll find that it is not responsive to the stylus, and what's more, the reader will act as if the stylus is tapping on a point in the lower left corner of the screen. This will usually trigger the "Library" app to open. It's basically making the reader unusable because I can't rely on it to read something when I want to.

I have installed firmware 1.8.1, and it seems like it started after I did this, but not immediately after, so I'm not sure if it's responsible.

Assuming this is a hardware issue, do I have any chance of getting this fixed? I bought it new in the US from a wholesale seller on eBay -- it came with the warranty documentation, but from reading other posts it seems like that might be useless.

Is there anything I can do to resolve this issue?

Update: wiping data/cache didn't do anything

Last edited by cienanos; 03-20-2017 at 10:08 PM.
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Old 03-21-2017, 08:30 AM   #2
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Originally Posted by cienanos View Post
Hi, I'm having an issue with the digitizer on my N96ML and I wanted to see if it had affected anyone else.

Very often when I start up my reader, I'll find that it is not responsive to the stylus, and what's more, the reader will act as if the stylus is tapping on a point in the lower left corner of the screen. This will usually trigger the "Library" app to open. It's basically making the reader unusable because I can't rely on it to read something when I want to.

I have installed firmware 1.8.1, and it seems like it started after I did this, but not immediately after, so I'm not sure if it's responsible.

Assuming this is a hardware issue, do I have any chance of getting this fixed? I bought it new in the US from a wholesale seller on eBay -- it came with the warranty documentation, but from reading other posts it seems like that might be useless.

Is there anything I can do to resolve this issue?

Update: wiping data/cache didn't do anything
Hi, if this problem appears just occasionally, most likely there is a hardware issue (digitizer is malfunctioning) . It hardly can be fixed by software. You can try to re-flash the firmware using MFG tools, though.

You can download the package here: http://ereader-store.de/DATA/N96ML/N...625f3_user.zip

Installation instructions:
1. Start MfgTool2.exe
2. Connect your N96ML to the PC and power off your device (press power button for 8-10 seconds)
3. press Back button and Power button at the same time and keep pressing them until the HID compliant device appears in the MFG program window (ca. 4 seconds). Your device is in download mode now and the screen of the device remains unchanged.

4.Click on Start button in the program and wait for the software has been installed (3-4 minutes)

If afterwards the problem with digitizer still persists just connect Onyx directly. Onyx offers one year of manufacturers warranty and will repair your device for free. They are actually quite responsive in this matter.
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Old 03-21-2017, 08:36 AM   #3
cienanos
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I'm not sure how to contact them, though. The warranty card says to send a message to their post-sales department using a form available on their website, but I can't find that anywhere on the website.

Last edited by cienanos; 03-21-2017 at 08:38 AM.
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Old 03-21-2017, 03:52 PM   #4
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I'm not sure how to contact them, though. The warranty card says to send a message to their post-sales department using a form available on their website, but I can't find that anywhere on the website.
did you try to re-flash the firmware as I suggested?

There's actually no need to use a special form in order to contact Onyx directly. Just send an email to the sales@onyx-international.com. They will surely response to it.
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Old 03-26-2017, 10:23 AM   #5
cienanos
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I did reflash the firmware -- it briefly seemed like that worked, but the issue quickly came back. Hopefully I'll get some response to my email.
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Old Yesterday, 09:28 AM   #6
eng10110
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Device: Onyx Boox MAX
N96ML Digitizer

Hello;

I have both a N96ML and a Max 13.3".

Although I had problems initially with the Max 13.3", after a factory reset and with the new firmware, it's working very very well. Love the new firmware and it's simply a joy to use now.

But the N96ML, particularly the Digitizer has .... issues.

The N96ML is way too sensitive to the digitizer and even hovering (without touching the screen) the digitizer over the screen activates options (that I don't want to activate).

If after opening the required eBook and putting the Digitizer away, I have no problem with the N96ML. But once the Digitizer comes out .....

Writing experience on the N96ML is a far cry from the MAX. The N96ML Digitizer does not really .... digitize well and the overall experience is disappointing. Using the MAX as a reference or benchmark, I think there may be something faulty either with the digitizer or with the N96ML (The MAX works very very well, whether in reading or note taking)

BTW, I bought TWO other N96ML for my brother and sister but those two are now in England and Canada and I have not yet receive feedback from them. Will feedback here as soon as I get any.

Warmest Regards
Steven Sim
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