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Old 03-11-2017, 10:00 AM   #61
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And the circus continues...

Quote:
Kevin Harrison 3 hours ago

Order 96. How much extra do I have to pay to get it? This is embarrassing!


Kent Larsson 3 hours ago

Your communication with the backers is really terrible. You should setup something where I can see where I am in the queue to get my reader sent to me, so I can see that things are progressing. And if I send a message, no answer. When investing over 700$ I would expect much more.


David Heydon 14 hours ago

My order I’d is 189, any news on when I can expect to receive it?

https://www.indiegogo.com/projects/1...ader#/comments
Now, my Onyx Max did linger in customs for a while. Still not entirely sure why. Originally UPS had said it had something to do with the documentation and the valuation. However, the paperwork which came with the Max, which was finally released yesterday, all seemed to be in order...

Although waiting for the the Max to be released from customs was frustrating, I knew exactly where it was. I could and did phone up UPS at any time to see if there were any further news in regard to the package. Booxtor was also very prompt in replying to a couple of emails I sent his way.

Communication is key. If they can't even send out emails in an orderly fashion or respond to simple questions, how will they be able to manage the problems which will arise and are arising as people begin to use their devices? Or should I say, those fortunate enough to receive their devices. After all, how could someone whose order was apparently #96 not know where his ereader is when they have allegedly sent hundreds out? Boggles the mind.
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Old 03-11-2017, 07:33 PM   #62
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Seems that they have been busy deleting posts over on Indiegogo again. Does that mean that they are resolving the issues which led to the posts?

One would like to hope so. However, given this recent post over on their "support" page, I rather suspect not:

Quote:
David Feig • 2 hours ago

so...my device was returned and delivered to goodereader feb 17th. I have yet to get any emails from Peter or Michael since then. As you have had the device for a month, and I have an email from Peter confirming the device was defective, I would like my refund.


http://goodereader.com/blog/good-e-reader-13-3-support
Wonder how long until it also disappears... Not what I would call effective customer service.

I wonder how many backers they would now get were they to start a new campaign for a second generation model. Not many, I wouldn't think. Which is sad because it would be nice to see a viable competitor out there driving innovation.
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Old 03-13-2017, 05:21 PM   #63
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And the circus continues...

Although waiting for the the Max to be released from customs was frustrating, I knew exactly where it was.
And your rants continue...
Your profile shows you've posted 67 times on this site and ONLY 29 posts in this thread. This thread has 62 posts in total. Well done.
One would think that after you've decide to go for Onyx Max your soul would be in peace. Not the case.
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Old 03-13-2017, 10:09 PM   #64
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And your rants continue...[
Perhaps you would be so kind as to provide a definition of the word "rant"...

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Your profile shows you've posted 67 times on this site and ONLY 29 posts in this thread. This thread has 62 posts in total. Well done.
One would think that after you've decide to go for Onyx Max your soul would be in peace. Not the case.
Yes, I followed the GoodeReader campaign closely as I was extremely interested in just such a device. More so than the Max because the Netronix device has touchscreen capabilities.

Yes, I eventually opted for a Max given how things have played out with the GooeReader device and the whole way in which their campaign has been handled. And, yes, so far I am well pleased with the decision I made.

Having followed the GoodeReader campaign as closely as I have for close to a year, am I suddenly to forget all about it? I continue to be interested in how things turn out and am fascinated by how they have (mis)handled a successful campaign. It's kind of like, after having spent so much time watching a bad TV show, you are curious to see how much worse it could get and how it might end.

Do you only post in threads for which you have that device? If so, you would seem to have a good few devices...

Curiously, on another thread related to the GoodeReader device, you accused me of ranting on about the device when I only had 7 posts in that thread. You suggested that I post over here instead, even though that thread was specifically concerning the GoodeReader...

And yet, when I post over here, that also seems to displease you. It would seem that, for some reason best known to yourself, you would like to silence comments critical of the GoodeReader device or their campaign. Not sure why.
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Old 03-16-2017, 08:33 PM   #65
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Well, a recent update to their Indiegogo page explaining about the shipping process has done much to quench the fires which were threatening to burn out of control.

Such a simple thing to do, which numerous backers had been clamouring for for weeks. It's amazing what a little bit of communication can do.

Quote:
Hey guys, i wanted to give a little update regarding the shipping situation on the Good e-Reader 13.3.

We shave shipped out close to 250 units so far, most of them were shipped in the order they were placed. In some rare cases some of the older orders were not shipped out because the user failed to get in touch with us regarding their correct address or to confirm the details of their order.

Whenever we place an order with our manufacturing partner it normally takes 2-3 months for them to be put on the assembly line and then shipped out to us. Our device is not a cookie cutter six inch e-reader that can be made quickly, the 13.3 is complicated and the last thing we want to do is rush the process and not do proper Q/A.

We are really doing our best to get these all out into your hands as quickly as possible. We might not post daily or weekly updates, but whenever we have breaking news or a big shipment coming in, we will let you know ASAP.

I want to thank everyone for their patience and support. Some of you have been waiting a long time to get your reader, and we vow to ship out every order.


https://www.indiegogo.com/projects/1...eader#/updates
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Old 03-18-2017, 08:40 AM   #66
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Our device is not a cookie cutter six inch e-reader that can be made quickly, the 13.3 is complicated and the last thing we want to do is rush the process and not do proper Q/A.
Valuable update. Indeed looks like there is great deal of manual work during manufacture instead of forging a stream of 'cookies' by automated production line. It means that every unit is unique and can have different manufacturing defect. It is much like all the electronics made in '70s decade where repairs were quite 'normal' procedures. Nowadays automated production deliver stable quality - either all units have defect or non of them.
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Old 03-20-2017, 11:14 AM   #67
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Valuable update. Indeed looks like there is great deal of manual work during manufacture instead of forging a stream of 'cookies' by automated production line. It means that every unit is unique and can have different manufacturing defect. It is much like all the electronics made in '70s decade where repairs were quite 'normal' procedures. Nowadays automated production deliver stable quality - either all units have defect or non of them.
I guess that would explain the rattling sound which some people are still experiencing in their devices with a component apparently coming loose.

Quote:
Lei Kuok Koi 1 day ago

Hi Michael. I received my e-reader on this Friday. It is really fantastic. However, I guess there is a component that is not securely fixed at the central part of the IC board. Whenever I sway the e-reader lightly, there is a rocking sound at the central portion of this gadget. Probably, this could be the lithium battery. I find the sound somewhat annoying. Can you help me to solve this issue? I am living in Macau. Any repair/replacement I presume will take quite a long time. Thank you. Edward


Michael Kozlowski Campaigner 1 day ago


One user solved this issue by finding out exactly where that noise is happening and running a hair dryer on it for a minute or so. This should solve the problem, it is not elegant, but it is something you can do yourself.

https://www.indiegogo.com/projects/1...ader#/comments
Not sure that I would care for that "solution" to the problem, though. What would happen if one accidentally fried the internal components following such advice? Would they still cover it under the warranty?
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Old 03-22-2017, 04:07 PM   #68
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This rattling problem is most likely caused by loose battery. I assume this battery has been fixed to the frame by double sided adhesive tape, but is too heavy and with the time detaches from frame. This trick with hair dryer is quite dangerous advice. Hot temperature obviously makes the adhesive layer of the tape sticky again and fixes the issue for a while. But since the device and the screen are made of plastic, it is very easy to damage them with too hot air and also some internal components like digitizer or flexible connective tapes could be affected.
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