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Old 04-15-2017, 07:19 PM   #76
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Well, after several days of repeatedly deleting Hiroshi Takahashi's posts requesting a refund which he repeatedly reposted after each deletion, it looks like the campaigners finally thought it might be a good idea to communicate with him instead of just deleting his posts and hoping that he would vanish.

The fact that he is apparently willing to take a $112 hit to back out of the campaign says a lot about his confidence in the campaigners to deliver on what they have promised. The fact that it has taken the campaigners this long to respond to him, as opposed to simply deleting his posts, perhaps says even more.

Quote:
Hiroshi Takahashi 11 hours ago

Order ID 262 (my contribution 13.3 e-Reader + Accessories$729+Shipping$60=$789
Easter Sale proposal No 6
1: my contribution exchange new person’s contribute on Easter Sale .
2: new person’s contribute on Easter Sale have a free Accessories and early shipping date.
3:Michael or peter Only Refund $677 to me (profit $112 for you , I decide discount)
Please reply for my proposal ,Michael or peter . Thank you.


Peter Carotenuto Campaigner 3 hours ago

it looks like we need more information from you please check your inbox

https://www.indiegogo.com/projects/1...ader#/comments
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Old 04-18-2017, 11:12 PM   #77
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And over on the "support" page...

Quote:
Jiashu Fang • a day ago

It's frustrating that the developers are leaving many questions unanswered, especially the questions on this support page. They have time to remove posts on the Indiegogo page but they seem have no time to answer questions from costumers.

Oranges • 2 hours ago

You make a valid point. Just one small correction, however. Michael and Peter aren't the developers. They are simply the campaign organizers.

That said, one would hope that they would be in contact with the developers to find solutions for some of the problems being raised. It is a little bit concerning that neither of them has bothered to post on this "support" page for quite some time.

http://goodereader.com/blog/good-e-reader-13-3-support
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Old 04-20-2017, 11:42 AM   #78
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Looks like Hiroshi Takahashi's persistence paid off and that he MAY be getting his requested refund.

It would be interesting to know if it was for the full amount paid or the $112 hit which he was apparently willing to take to back out of contribution to the campaign.

Quote:
Hiroshi Takahashi 4 hours ago

Dear Peter

Do you have a problem ?
No notice to me from Paypal.
l wait 3 business days .

hiroshi takahashi
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