Kobo Aura HD: Opening Pocket Article Restarts Reader

Hartsock · 08-10-2017, 05:44 PM

Kobo Aura HD ; firmware 4.5.9587

The last couple weeks trying to open certain Pocket articles leads to the Aura HD rebooting. The article never opens on screen.

Checking in to see if anyone has experienced this. Really have not experienced this in pasat. I did a hard factory reset today but that did not help. I use Pocket on the Aura HD a lot and today 3 articles failed to open and the Reader rebooted.

Will have to check in with the Pocket people.

Dana

meeera · 08-13-2017, 03:21 AM

I opened a random Pocket article on my H2O2, no problem. Same firmware. Is it only particular articles that do this for you? Perhaps we could try to reproduce it with a specific article link?

patrik · 08-13-2017, 05:08 AM

Kobo Aura HD & firmware 4.5.9587 here. Pocket works for me.

If you like, give us a link to a webpage from where an arcticle is created that reboots you reader and we can test.

Hartsock · 08-14-2017, 01:35 PM

Yeah, it is select articles that cause the reboot of the reader. And unfortunately I lost the offending URLs that I thought I had saved. If I come across it again I will check in here as well as have Pocket take a look at the html.

Dana

PeterT · 08-14-2017, 02:56 PM

Isn't the URL available if you go to the Pocket web site?

Hartsock · 08-17-2017, 10:13 PM

Ok attempting to open the following link in Pocket caused my Aura HD to reboot.

https://medium.com/@nicksones/john-k...ectionName=top

PeterT · 08-17-2017, 10:27 PM

Thanks. Reproducible here on my Glo HD. Will pass it on to Kobo

davidfor · 08-17-2017, 10:47 PM

Quote:

Originally Posted by Hartsock

Ok attempting to open the following link in Pocket caused my Aura HD to reboot.

https://medium.com/@nicksones/john-k...ectionName=top

It restarted my Aura ONE as well. I recommend reporting it to Kobo for fixing. I can see stack log files produced, so they should want these as well. I'll put in a report.

Watching the device when this happens, makes me think it is sickel triggered reboot. Sickel is a monitor that restarts the system if something has not responded for to long. This should be a minute. There is a patch for the firmware that either disables sickel or extends the time limit. That might help if the problem is just that it is taking to long to render.

Hartsock · 08-17-2017, 10:52 PM

Interesting. Happy "I guess" to see the behavior duplicated on another, and different device. My device reboots 5-10 seconds after I select of article in Pocket.

Hartsock · 08-18-2017, 09:49 AM

I save to and read a lot of articles in Pocket. Besides the problem discussed here I am finding more articles that will not open but don't trigger the reboot.

Dana

PeterT · 08-18-2017, 10:39 AM

If possible share any problematic urls

Sent from my Nexus 7 using Tapatalk

Hartsock · 08-18-2017, 12:20 PM

Another one, I wonder if the URL or the length of the UR could be implicated? Pocket can really add to the length of them.

https://www.google.com/url?sa=t&rct=...5dMKVyOVWdWB4g

Hartsock · 08-18-2017, 12:24 PM

My guess is the last firmware update must have introduced the problem. Don't recall seeing the problem until after that.

08-10-2017, 05:44 PM	#1
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	Kobo Aura HD: Opening Pocket Article Restarts Reader Kobo Aura HD ; firmware 4.5.9587 The last couple weeks trying to open certain Pocket articles leads to the Aura HD rebooting. The article never opens on screen. Checking in to see if anyone has experienced this. Really have not experienced this in pasat. I did a hard factory reset today but that did not help. I use Pocket on the Aura HD a lot and today 3 articles failed to open and the Reader rebooted. Will have to check in with the Pocket people. Dana

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08-13-2017, 03:21 AM	#2
meeera Grand Sorcerer Posts: 5,658 Karma: 66417824 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I opened a random Pocket article on my H2O2, no problem. Same firmware. Is it only particular articles that do this for you? Perhaps we could try to reproduce it with a specific article link?

08-13-2017, 05:08 AM	#3
patrik Guru Posts: 653 Karma: 4568205 Join Date: Jan 2010 Location: Sweden Device: Kobo Forma	Kobo Aura HD & firmware 4.5.9587 here. Pocket works for me. If you like, give us a link to a webpage from where an arcticle is created that reboots you reader and we can test.

08-14-2017, 01:35 PM	#4
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	Yeah, it is select articles that cause the reboot of the reader. And unfortunately I lost the offending URLs that I thought I had saved. If I come across it again I will check in here as well as have Pocket take a look at the html. Dana

08-14-2017, 02:56 PM	#5
PeterT Grand Sorcerer Posts: 12,160 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Isn't the URL available if you go to the Pocket web site?

08-17-2017, 10:13 PM	#6
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	Ok attempting to open the following link in Pocket caused my Aura HD to reboot. https://medium.com/@nicksones/john-k...ectionName=top

08-17-2017, 10:27 PM	#7
PeterT Grand Sorcerer Posts: 12,160 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Thanks. Reproducible here on my Glo HD. Will pass it on to Kobo

08-17-2017, 10:52 PM	#9
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	Interesting. Happy "I guess" to see the behavior duplicated on another, and different device. My device reboots 5-10 seconds after I select of article in Pocket.

08-18-2017, 09:49 AM	#10
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	I save to and read a lot of articles in Pocket. Besides the problem discussed here I am finding more articles that will not open but don't trigger the reboot. Dana

08-18-2017, 10:39 AM	#11
PeterT Grand Sorcerer Posts: 12,160 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	If possible share any problematic urls Sent from my Nexus 7 using Tapatalk

08-18-2017, 12:20 PM	#12
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	Another one, I wonder if the URL or the length of the UR could be implicated? Pocket can really add to the length of them. https://www.google.com/url?sa=t&rct=...5dMKVyOVWdWB4g

08-18-2017, 12:24 PM	#13
Hartsock Enthusiast Posts: 47 Karma: 38 Join Date: Mar 2012 Device: Sony PRS-T1	My guess is the last firmware update must have introduced the problem. Don't recall seeing the problem until after that.