08-25-2011, 02:37 PM | #31 |
Wizard
Posts: 1,516
Karma: 2567610
Join Date: Oct 2009
Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD
|
I think this is probably the survey she is talking about. Note that it doesn't seem to make any distinction at all that the iPAD is a tablet and not an eReader. 3/4 iPAD users were very satisfied with the device and a little over 1/2 of Kindle users. But when you group the top 2 categories together "Very Satisfied" and "Somewhat Satisfied" they are about neck and neck. Nearly everybody is satisfied and hardly anybody is unsatisfied with either device.
Oh, and Kindle owners were more likely to use their Kindle to read books. iPAD owners read magazines, newspapers and blogs. Ya think?!!!!! Further, the sky is blue. (okay, I made that part up - it really isn't in there) http://www.investorplace.com/2010/11...reader-market/ |
08-26-2011, 08:14 AM | #32 | ||
Wizard
Posts: 4,896
Karma: 33602910
Join Date: Oct 2010
Device: PocketBook 903 & 360+
|
Quote:
Quote:
And on the subject of "Very Satisfied" vs. "Somewhat Satisfied", I think that the "Somewhat Satisfied" one is better for the manufacturer in the long run, because there is a higher chance of the owner getting another device when better ones come on the market. |
||
Advert | |
|
08-26-2011, 09:39 AM | #33 | |
Bah, humbug!
Posts: 39,073
Karma: 157049943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
|
From the article:
Quote:
That article smells like a plant. |
|
08-26-2011, 09:58 AM | #34 |
Media Bloke
Posts: 2,381
Karma: 113956855
Join Date: Sep 2010
Location: NSW - Australia
Device: iOS
|
I was just browsing and was pleasantly surprised with the positive Amazon feedback. I haven't had to deal with their CS. Just to open accounts for selling books. They seem to be on the ball and reading these comments makes me happy knowing they'll look after my boss' book enquiries as well. Because that will keep me in a job.
|
08-26-2011, 04:18 PM | #35 |
Lord of Frogtown
Posts: 149
Karma: 1154748
Join Date: May 2011
Location: St. Paul MN
Device: Kindle
|
This probably constitutes piling on at this point, but my Kindle screen froze recently. I sent Amazon some email, they called back, ran me through some diagnostics and then offered to send a new Kindle via two-day shipping. The whole transaction was completely hassle-free, and really a model of excellent customer service.
|
Advert | |
|
08-26-2011, 04:56 PM | #36 |
Wizard
Posts: 4,812
Karma: 26912940
Join Date: Apr 2010
Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet
|
My mothers kindle was replaced in 24 hours from Texas to Canada after I got the right customer service person on the phone.
It did take 9 days from my first call though. Steps to go through to determine problem, then they told me they would ship it and I waited 7 days before calling back and the first ship order was never entered. (Also had to go through diagnostic stuff again) Still I was overall pleased with the result and my mother was thrilled. Helen |
08-26-2011, 07:12 PM | #37 |
Transplanted NYer
Posts: 455
Karma: 520286
Join Date: May 2009
Location: Eastern IN
Device: Kindle Fire HD 8.9", Kindle Fire HD 7", Kindle Touch
|
|
08-26-2011, 07:49 PM | #38 |
Bah, humbug!
Posts: 39,073
Karma: 157049943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
|
|
08-26-2011, 10:44 PM | #39 |
Great Old One
Posts: 189
Karma: 998538
Join Date: Sep 2010
Location: L1 Orbit
Device: Kindle Oasis 2, iPad Pro, iPhone 8 Plus
|
Amazon's customer service was superb when I needed it. They replaced my K3, sent through international priority shipping, free of all charges and taxes (even the huge duties on imported goods).
No other retailer has ever come even close to this... |
08-26-2011, 11:18 PM | #40 |
Addict
Posts: 384
Karma: 1360936
Join Date: Aug 2008
Location: Quahog, RI
Device: Nook, Kindle PW4, Kobo Clara
|
|
08-27-2011, 12:28 PM | #41 |
Books are brain food.
Posts: 2,950
Karma: 4836916
Join Date: Nov 2010
Location: U.S.
Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7
|
I've had excellent customer service from Amazon, both via email and telephone.
When I first got my Kindle, the 3G signal was variable—at times weak and other times nonexistent. I called them on Thanksgiving Day, and the CS agent talked with me at great length in an attempt to troubleshoot the problem. After getting the necessary information, he passed the data along to their technical department. Two days later, 3G was coming through strong and has been fine ever since. I've emailed them about several other things, and the responses were helpful and quick. I know that if the device fails, they will take care of the problem. No complaints here! |
08-29-2011, 07:23 AM | #42 |
Indie Advocate
Posts: 2,863
Karma: 18794463
Join Date: Sep 2010
Location: Melbourne, Australia
Device: Kindle
|
I've only dealt with Amazon customer service once regarding my Kindle. I was so surprised that they called me in Australia within 10 minutes of submitting my request, that I nearly fell off my chair.
Now - the service wasn't so great in that my problem wasn't really fixed. He led me through a factory reset which certainly restored normal functionality, but really didn't establish the root cause (and emptied my Kindle of content). However, I established with the help of forums that what I likely experienced was indexing issues and now I just look out for that issue and correct it myself. I don't personally own an Apple product, but I know quite a few people who own one or more items and they have unanimously appreciated the customer service when it was needed. It's been enough for me to be pretty sure of the quality of their service regardless of any other opinions I have about their products. |
08-29-2011, 07:57 AM | #43 | |
Wizard
Posts: 1,475
Karma: 14328611
Join Date: May 2009
Location: Tokyo, Japan
Device: Aura, Aura H2O, Kindle PW3
|
Quote:
|
|
08-29-2011, 08:39 AM | #44 |
Wizard
Posts: 3,117
Karma: 9269999
Join Date: Feb 2011
Location: UK
Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5
|
Ummm................
Think there's any chance they could take over Sony Support training ?
|
08-29-2011, 11:52 AM | #45 |
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
|
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Classic How is Customer Support? | delphidb96 | Barnes & Noble NOOK | 4 | 08-01-2010 01:22 AM |
Why not asking IREX customer support? | CoolDragon | iRex | 37 | 02-26-2010 03:11 PM |
Sony Customer Support | kcnightfang | Sony Reader | 4 | 12-24-2009 11:32 PM |
Worst case customer handling?! | henrikb | iRex | 50 | 10-11-2008 01:54 AM |
Amazon Kindle might be the worst thing that could happen to e-books? | Bob Russell | Amazon Kindle | 206 | 12-28-2007 08:59 AM |