Touch Argh! I can't complete set up!

tibby25731 · 11-06-2011, 04:12 PM

I bought a Kobo Touch on Friday after completely falling in love with it in WH Smith. Took it home, plugged it in to charge, and retruned to it a while later to have a look around. I downloaded the Kobo software as advised, set up an account and tried to complete set up. However, after entering my sign in details, the ext screen says , 'Oops, something went wrong' (or something similar lol) and I can't get any further. I tried again on Saturday, still got this message so rang the customer care line. After doing a few basic checks that I am not completely stupid, they advised there were some known problems which they were working to fix, that they had started on Friday and they expected it to be fixed by Saturday evening.
So I waited, tried again, nothing. Got up today, nothing. Rang Kobo again, they tell me they have had some delays but everything should be fine in a few hours. It's now bedtime and still..... nothing. The Kobo website does not mention any problems so I have no way of monotoring this. I am desperate to get the Kobo set up done so I can have a proper play around with it! I've downloaded some free epub books and added them with the Adobe software, which is nice as I can now start reading, but I want to try it PROPERLY! I am pretty sure this isn't a problem with the device itself as my husband also bought a Kobo at the same time and he is having the same problems. Anyone else having problems? Anyone else know a little bit more about what is happening, and timescales? HELP!

estelle58 · 11-06-2011, 07:32 PM

Everybody is having problems with all their Kobo devices we are all hoping it will be resolved soon

Joe563 · 11-06-2011, 07:55 PM

You may get a sign-in error message if you have used special characters such as @ or & in your Kobo account password. If you have done this, change your password so that it only contains numbers and letters and then resume your setup.

SmokeAndMirrors · 11-06-2011, 08:05 PM

Maybe it's worth uninstalling and reinstalling the Kobo Desktop software. The bug may be on your version on the software.

But you're right, it doesn't sound like a device problem. I hope this gets sorted out for you soon! Kobo went international fairly recently (I'm assuming you're in the UK from the mention of WHSmith) and there's been a stumbling block or two during the launch it seems.

Quote:

Originally Posted by estelle58

Everybody is having problems with all their Kobo devices we are all hoping it will be resolved soon

We are? Speak for yourself. No problems on this end.

tibby25731 · 11-07-2011, 12:57 AM

Thanks everyone. My password doesn't have any special characters so it's not that. And I have uninstalled and reinstalled the desktop software several times too

Yes, I am in the UK.... I hope this gets sorted soon because I wanna start shouting to everyone about how great the Kobo is, but whilst there are issues I just can't lol. Anyone know exactly what has gone wrong and a timescale?? I can't get much out of the call centre staff, I don't think they know too much themselves.

estelle58 · 11-07-2011, 09:39 AM

"Quote:
Originally Posted by estelle58
Everybody is having problems with all their Kobo devices we are all hoping it will be resolved soon

We are? Speak for yourself. No problems on this end."

Sorry, I tought it had something to do with the weekend's server problems

It turns our I only have problems with my Kobo Vox, the app on my iPhone works just fine...

Latch · 11-07-2011, 09:45 AM

Hang in there, tibby. It's probably some silly glitch that will be fixed shortly.

tibby25731 · 11-07-2011, 09:55 AM

I hope so!

tsb1 · 11-07-2011, 10:28 AM

I've been having exactly the same problems with the Kobo Desktop over the weekend even without my KT plugged in so it's possible not the device. Reinstalling the Desktop didn't fix the issue.

tibby25731 · 11-07-2011, 10:39 AM

Spoke to the helpdesk again, they say the problem is ongoing. Spoke to WHSmith who are going to talk to kobo also and get back to me.

11-06-2011, 04:12 PM	#1
tibby25731 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	Argh! I can't complete set up! I bought a Kobo Touch on Friday after completely falling in love with it in WH Smith. Took it home, plugged it in to charge, and retruned to it a while later to have a look around. I downloaded the Kobo software as advised, set up an account and tried to complete set up. However, after entering my sign in details, the ext screen says , 'Oops, something went wrong' (or something similar lol) and I can't get any further. I tried again on Saturday, still got this message so rang the customer care line. After doing a few basic checks that I am not completely stupid, they advised there were some known problems which they were working to fix, that they had started on Friday and they expected it to be fixed by Saturday evening. So I waited, tried again, nothing. Got up today, nothing. Rang Kobo again, they tell me they have had some delays but everything should be fine in a few hours. It's now bedtime and still..... nothing. The Kobo website does not mention any problems so I have no way of monotoring this. I am desperate to get the Kobo set up done so I can have a proper play around with it! I've downloaded some free epub books and added them with the Adobe software, which is nice as I can now start reading, but I want to try it PROPERLY! I am pretty sure this isn't a problem with the device itself as my husband also bought a Kobo at the same time and he is having the same problems. Anyone else having problems? Anyone else know a little bit more about what is happening, and timescales? HELP!

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11-06-2011, 07:32 PM	#2
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Everybody is having problems with all their Kobo devices we are all hoping it will be resolved soon

11-06-2011, 07:55 PM	#3
Joe563 Never spit into the wind. Posts: 328 Karma: 23499 Join Date: Jun 2011 Location: New Westminster, BC Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)	You may get a sign-in error message if you have used special characters such as @ or & in your Kobo account password. If you have done this, change your password so that it only contains numbers and letters and then resume your setup.

11-07-2011, 12:57 AM	#5
tibby25731 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	Thanks everyone. My password doesn't have any special characters so it's not that. And I have uninstalled and reinstalled the desktop software several times too Yes, I am in the UK.... I hope this gets sorted soon because I wanna start shouting to everyone about how great the Kobo is, but whilst there are issues I just can't lol. Anyone know exactly what has gone wrong and a timescale?? I can't get much out of the call centre staff, I don't think they know too much themselves.

11-07-2011, 09:39 AM	#6
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	"Quote: Originally Posted by estelle58 Everybody is having problems with all their Kobo devices we are all hoping it will be resolved soon We are? Speak for yourself. No problems on this end." Sorry, I tought it had something to do with the weekend's server problems It turns our I only have problems with my Kobo Vox, the app on my iPhone works just fine...

11-07-2011, 09:45 AM	#7
Latch Porcupine Tree fan Posts: 139 Karma: 357322 Join Date: Sep 2011 Location: Ottawa, Canada Device: Kobo Touch	Hang in there, tibby. It's probably some silly glitch that will be fixed shortly.

11-07-2011, 09:55 AM	#8
tibby25731 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	I hope so!

11-07-2011, 10:28 AM	#9
tsb1 Enthusiast Posts: 29 Karma: 37564 Join Date: Nov 2011 Location: Edinburgh, UK Device: Kobo Touch	I've been having exactly the same problems with the Kobo Desktop over the weekend even without my KT plugged in so it's possible not the device. Reinstalling the Desktop didn't fix the issue.

11-07-2011, 10:39 AM	#10
tibby25731 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	Spoke to the helpdesk again, they say the problem is ongoing. Spoke to WHSmith who are going to talk to kobo also and get back to me.

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