PocketBook Inkpad Color PB742 can not start up

[conquerli]

Hi,
my PB742 can not start up now. The OS is Android 8.1.

It shows the PocketBook logo but without boot process bar.

I installed KoReader app which is latest version(2024.03.1) yesterday.

Does it have anything to do with it?

How can I wake up my ereader?

Tks.

[dmalinovsky]

PB742 doesn't use Android, it's Linux based: https://pocketbook.ch/en-ch/catalog/...pad-color-2-ch

Try connecting your Pocketbook to the charger and leave for a while. Then try to turn on again; if it doesn't work, hold the power button for 10 seconds, it'll force restart it.

[conquerli]

Originally Posted by dmalinovsky

PB742 doesn't use Android, it's Linux based: https://pocketbook.ch/en-ch/catalog/...pad-color-2-ch

Try connecting your Pocketbook to the charger and leave for a while. Then try to turn on again; if it doesn't work, hold the power button for 10 seconds, it'll force restart it.

Tks for Ur Reply.

Look this, it's Android based. https://pocketbook.cn/zh-cn/catalog/...lor-android-cn

I've tried your suggestion. It does'nt work.

[neil_swann80]

I have no experience with Android ereaders, but I imagine they must behave similarly to other Android devices in boot-failure/frozen scenarios.

Try a different USB cable and charger. Try holding the power button down for longer, perhaps 30 seconds.

Is there any documentation with the device as regards performing a reset? There's usually a button combination to hold down. For (I think) all my Android phones it's been either VOL+ or VOL- (both even?) held at the same time as PWR. Maybe worth a shot.

[Michal Jancik]

When you hold down the "right + "left" keys, nothing happens?
If it is PB (Linux) and it works when connected via USB, you can force a factory reset.

[dmalinovsky]

Originally Posted by conquerli

Look this, it's Android based. https://pocketbook.cn/zh-cn/catalog/...lor-android-cn

Wow, so Pocketbook is selling different OS flavors for different markets! Interesting...

[conquerli]

Originally Posted by neil_swann80

I have no experience with Android ereaders, but I imagine they must behave similarly to other Android devices in boot-failure/frozen scenarios.

Try a different USB cable and charger. Try holding the power button down for longer, perhaps 30 seconds.

Is there any documentation with the device as regards performing a reset? There's usually a button combination to hold down. For (I think) all my Android phones it's been either VOL+ or VOL- (both even?) held at the same time as PWR. Maybe worth a shot.

Tks a lot.

I've tried your guide. But it does'nt work. I've contacted with local customer services team. They suggested me send it back for repair.

[conquerli]

Originally Posted by dmalinovsky

Wow, so Pocketbook is selling different OS flavors for different markets! Interesting...

Yep!

This is another android based ereader: https://pocketbookstore.com/products...tylus-and-case

[conquerli]

Originally Posted by Michal Jancik

When you hold down the "right + "left" keys, nothing happens?
If it is PB (Linux) and it works when connected via USB, you can force a factory reset.

Tks.

I'll try it when I receive my ereader.

[conquerli]

Originally Posted by neil_swann80

I have no experience with Android ereaders, but I imagine they must behave similarly to other Android devices in boot-failure/frozen scenarios.

Try a different USB cable and charger. Try holding the power button down for longer, perhaps 30 seconds.

Is there any documentation with the device as regards performing a reset? There's usually a button combination to hold down. For (I think) all my Android phones it's been either VOL+ or VOL- (both even?) held at the same time as PWR. Maybe worth a shot.

Tks.

No document for me. There are no VOL button on the Ereader.

BTW, the customer services team have reseted my Ereader.