Kindle Extended Warranty

ruddell · 08-11-2009, 08:19 PM

I was just reviewing the extended warranty description for the K2, and noticed an interesting disclaimer. It says: "Full refund allowed within 60-days (provided there has been no claim activity), prorated refund allowed after 60-days. "

What does "prorated" mean in this case? If my K2 breaks after 1 year, 11 months, will I end up paying $287 to get it replaced? If so, that is the worst warranty ever and I'm sorry I bought it.

desertgrandma · 08-11-2009, 08:46 PM

This is a very good question, but is probably best answered by the Amazon kindle support people themselves....go here, click on the "contact me" link at the left, sign in to your account and enter your phone number. someone will call you back within minutes.

http://www.amazon.com/gp/help/custom...deId=200127470

daffy4u · 08-11-2009, 08:48 PM

Quote:

Originally Posted by ruddell

I was just reviewing the extended warranty description for the K2, and noticed an interesting disclaimer. It says: "Full refund allowed within 60-days (provided there has been no claim activity), prorated refund allowed after 60-days. "

What does "prorated" mean in this case? If my K2 breaks after 1 year, 11 months, will I end up paying $287 to get it replaced? If so, that is the worst warranty ever and I'm sorry I bought it.

I believe it means that if you choose not to keep the warranty in the first 60 days of coverage, you can have a full refund of the warranty purchase price, if you have not made any claims. If after 60 days you choose not to keep the warranty, you still receive a refund but it will be prorated based upon how long you've held it.

ruddell · 08-11-2009, 08:50 PM

Ahh - that makes more sense. If that's the case, I'm surprised at the negative comments received by people on the Amazon customer reviews. Most extended warranties are "no returns allowed" on the warranty itself.

lovemov · 08-12-2009, 01:38 PM

My understanding was if you register it, you receive 1 more year of warranty, isn't it?

ruddell · 08-12-2009, 09:34 PM

lovemov: yes, you are correct. Plus you receive 1 free replacement of the kindle if you break it by dropping it, etc. My question was regarding the "prorated" clause of that extended warranty, though.

lovemov · 08-13-2009, 05:57 PM

Got you. Thanks for the replacement info! Just wonder what they gonna do for an oversea owner though

ruddell · 08-13-2009, 06:07 PM

My guess is say "hmm, you aren't authorize to use the Kindle outside of the US anyway, so go ahead and send it to us and we'll say 'thank you have a nice day'"

lovemov · 08-16-2009, 01:26 PM

08-11-2009, 08:19 PM	#1
ruddell Enthusiast Posts: 43 Karma: 20 Join Date: Jul 2009 Device: Kindle	Kindle Extended Warranty I was just reviewing the extended warranty description for the K2, and noticed an interesting disclaimer. It says: "Full refund allowed within 60-days (provided there has been no claim activity), prorated refund allowed after 60-days. " What does "prorated" mean in this case? If my K2 breaks after 1 year, 11 months, will I end up paying $287 to get it replaced? If so, that is the worst warranty ever and I'm sorry I bought it.

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08-11-2009, 08:46 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	This is a very good question, but is probably best answered by the Amazon kindle support people themselves....go here, click on the "contact me" link at the left, sign in to your account and enter your phone number. someone will call you back within minutes. http://www.amazon.com/gp/help/custom...deId=200127470

08-11-2009, 08:50 PM	#4
ruddell Enthusiast Posts: 43 Karma: 20 Join Date: Jul 2009 Device: Kindle	Ahh - that makes more sense. If that's the case, I'm surprised at the negative comments received by people on the Amazon customer reviews. Most extended warranties are "no returns allowed" on the warranty itself.

08-12-2009, 01:38 PM	#5
lovemov Enthusiast Posts: 37 Karma: 10 Join Date: Mar 2009 Device: sony 505	My understanding was if you register it, you receive 1 more year of warranty, isn't it?

08-12-2009, 09:34 PM	#6
ruddell Enthusiast Posts: 43 Karma: 20 Join Date: Jul 2009 Device: Kindle	lovemov: yes, you are correct. Plus you receive 1 free replacement of the kindle if you break it by dropping it, etc. My question was regarding the "prorated" clause of that extended warranty, though.

08-13-2009, 05:57 PM	#7
lovemov Enthusiast Posts: 37 Karma: 10 Join Date: Mar 2009 Device: sony 505	Got you. Thanks for the replacement info! Just wonder what they gonna do for an oversea owner though

08-13-2009, 06:07 PM	#8
ruddell Enthusiast Posts: 43 Karma: 20 Join Date: Jul 2009 Device: Kindle	My guess is say "hmm, you aren't authorize to use the Kindle outside of the US anyway, so go ahead and send it to us and we'll say 'thank you have a nice day'"

08-16-2009, 01:26 PM	#9
lovemov Enthusiast Posts: 37 Karma: 10 Join Date: Mar 2009 Device: sony 505