Touchscreen becomes unresponsive

hypertennis · 11-11-2019, 09:15 AM

Hi all,

I've been using my Onyx Boox Note Plus 10.3'' for a year without any issues. However, for the last few days I've been experiencing problems with the touchscreen. It becomes unresponsive, seemingly at random; I cannot select objects or turn pages, etc., although the pen works fine. I tried updating the firmware. Not only didn't this solve the problem, but it made its consequences much worse: now the pen is enabled by default when viewing a pdf so there's no way I can turn the page, I'm stuck with a single page on each document.

The first few times this happened the problem sorted itself out after a few minutes but this is no longer the case. I don't think this is a hardware issue since the screen usually comes back to normal.

Is anyone experiencing similar issues? Any idea what to do?

orebmur · 11-11-2019, 12:12 PM

When this happens, did you try to very slightly moist the finger you use for touch operations?

I noted that dry fingers sometimes prevent any response from the touch screen.

hypertennis · 11-28-2019, 09:24 AM

I hadn't tried that, but that didn't work either. In the end I sent the device back to Onyx for repair, now it's working again.

11-11-2019, 09:15 AM	#1
hypertennis Junior Member Posts: 2 Karma: 10 Join Date: Nov 2019 Device: Onyx Boox Note Plus 10.3''	Touchscreen becomes unresponsive Hi all, I've been using my Onyx Boox Note Plus 10.3'' for a year without any issues. However, for the last few days I've been experiencing problems with the touchscreen. It becomes unresponsive, seemingly at random; I cannot select objects or turn pages, etc., although the pen works fine. I tried updating the firmware. Not only didn't this solve the problem, but it made its consequences much worse: now the pen is enabled by default when viewing a pdf so there's no way I can turn the page, I'm stuck with a single page on each document. The first few times this happened the problem sorted itself out after a few minutes but this is no longer the case. I don't think this is a hardware issue since the screen usually comes back to normal. Is anyone experiencing similar issues? Any idea what to do?

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11-11-2019, 12:12 PM	#2
orebmur Veteran Linux user Posts: 144 Karma: 678910 Join Date: Mar 2017 Location: Barcelona/Spain Device: Boyue Likebook Note & Mimas, Hisense A5, hopefully soon a PineNote	When this happens, did you try to very slightly moist the finger you use for touch operations? I noted that dry fingers sometimes prevent any response from the touch screen.

11-28-2019, 09:24 AM	#3
hypertennis Junior Member Posts: 2 Karma: 10 Join Date: Nov 2019 Device: Onyx Boox Note Plus 10.3''	I hadn't tried that, but that didn't work either. In the end I sent the device back to Onyx for repair, now it's working again.

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