Screen Went Bad!

exvaxman · 10-07-2007, 05:32 PM

Yet another reader that has a bad screen.
Didn't get dropped, but the lower left 1/4 screen is bad and full of lines.
I'm wondering with all of the reports if SONY has a manufacturing issue?

Not dropped or any sort of mishandling. Kept in a hard sided pistol case and always in a M-edge case.

It will be interesting to hear Sony's response.....

NatCh · 10-07-2007, 09:41 PM

Sony doesn't make the displays, PVI does -- they make all the 6" displays, I believe.

Sorry to hear that this happened to you, exvaxman -- do please let us know what happens, as you know we're very ... attentive to what happens with repairs.

Aprilbeginnings · 10-09-2007, 09:38 AM

Quote:

Originally Posted by exvaxman

Yet another reader that has a bad screen.
Didn't get dropped, but the lower left 1/4 screen is bad and full of lines.
I'm wondering with all of the reports if SONY has a manufacturing issue?

Not dropped or any sort of mishandling. Kept in a hard sided pistol case and always in a M-edge case.

It will be interesting to hear Sony's response.....

Bummer.......... Hope they fix it for you, should have the regular one year warranty right? Glad I bought the extended but mine seems to be doing just fine........ it works better than my computer has been (yes another crash Saturday)...... system file missing/corrupted..............

:

Greg G · 10-12-2007, 08:59 PM

My screen has done the same thing. I just went out and bought the 505. I do plan to fight with Sony to see if they will fix the 500 but based on what I've read here I'm not holding my breath since I did not purchase the extended protection plan (which I will be doing for the new one). Has anyone gotten theirs fixed? I did not do anything unusual to cause this (no drops, just carried it around in my brief case).

The good news is that it looks like the old power cord will work with the 505 (no longer comes with one).

EDIT - Looks like I'm SOL without even calling Sony. My 1 year was up on Oct 5th. bummer

-Greg

ch1co · 10-30-2007, 06:53 AM

Got similar problem as well. I've been using the reader for several months now and yesterday, while reading, after turning a page the screen went like this. The reader was fully charged via DC adapter when it happended. All attempts to reanimate were unsuccessful. Tried hard reset as well. The unit can be seen in Connect Library, file transfer works fine, but the display stays like on the image above. Did anyone manage to fix it avoiding SONY service? Would help me a great deal, since shipping from Europe to US and reparation fee, would cost as much as a new prs-505

donovanh · 11-30-2007, 04:08 AM

I'm in the same boat.. the lines are about an inch wide and I can't read on it at all. Has anyone found a way to resolve it? Would the screen on the 505, being a different type, have less chance of suffering the same issue?

aleandre · 12-05-2007, 03:17 PM

I just posted a similar thing in another thread here ("Broken") : https://www.mobileread.com/forums/sho...934#post123934

I am also in Europe, and therefore not so keen on sending the reader to the US for repair. I'll try to call Sony in the US tomorrow about this, since apparently little can be done on their website (they give you the support phone number, 1-866-962-7669). I am making an online service request, hoping they will get back to me even if I am in Europe. The only thing is that I am not sure from their website that this is the right procedure for a potential exchange under warranty.

stustaff · 12-06-2007, 05:22 AM

I just posted in the broken thread, I think everyone going straight to Sony may not be the best option, If it is a fault then it should be returned to the shop you bought it from for an exchange.
They should do that no probs... onlyy issue of course is that they are in the US but I still think if you pay postage they should sort it for you.
Has anyone actually tried ringing the shop they got it from?

ch1co · 12-09-2007, 04:02 AM

Quote:

Originally Posted by stustaff

Has anyone actually tried ringing the shop they got it from?

That was the 1st thing I did, and since I purchased over ebay, I contacted the seller, who has kindly provided me with a link to SONY's service site

. But have to admit, they decided to receive the unit after it has been serviced and send back to Europe. Bottom line is - if PRS goes bad outside US, you're in a world of trouble...

10-07-2007, 05:32 PM	#1
exvaxman Connoisseur Posts: 66 Karma: 38 Join Date: Mar 2006	Screen Went Bad! Yet another reader that has a bad screen. Didn't get dropped, but the lower left 1/4 screen is bad and full of lines. I'm wondering with all of the reports if SONY has a manufacturing issue? Not dropped or any sort of mishandling. Kept in a hard sided pistol case and always in a M-edge case. It will be interesting to hear Sony's response.....

10-12-2007, 08:59 PM	#4
Greg G Groupie Posts: 181 Karma: 66 Join Date: Sep 2006 Location: NJ Device: Kindle Papwerwhite	My screen has done the same thing. I just went out and bought the 505. I do plan to fight with Sony to see if they will fix the 500 but based on what I've read here I'm not holding my breath since I did not purchase the extended protection plan (which I will be doing for the new one). Has anyone gotten theirs fixed? I did not do anything unusual to cause this (no drops, just carried it around in my brief case). The good news is that it looks like the old power cord will work with the 505 (no longer comes with one). EDIT - Looks like I'm SOL without even calling Sony. My 1 year was up on Oct 5th. bummer -Greg Last edited by Greg G; 10-13-2007 at 01:37 AM.

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10-07-2007, 09:41 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Sony doesn't make the displays, PVI does -- they make all the 6" displays, I believe. Sorry to hear that this happened to you, exvaxman -- do please let us know what happens, as you know we're very ... attentive to what happens with repairs.

10-30-2007, 06:53 AM	#5
ch1co Junior Member Posts: 3 Karma: 10 Join Date: Oct 2007 Device: PRS-500	Got similar problem as well. I've been using the reader for several months now and yesterday, while reading, after turning a page the screen went like this. The reader was fully charged via DC adapter when it happended. All attempts to reanimate were unsuccessful. Tried hard reset as well. The unit can be seen in Connect Library, file transfer works fine, but the display stays like on the image above. Did anyone manage to fix it avoiding SONY service? Would help me a great deal, since shipping from Europe to US and reparation fee, would cost as much as a new prs-505

11-30-2007, 04:08 AM	#6
donovanh Enthusiast Posts: 39 Karma: 40 Join Date: Feb 2007	I'm in the same boat.. the lines are about an inch wide and I can't read on it at all. Has anyone found a way to resolve it? Would the screen on the 505, being a different type, have less chance of suffering the same issue?

12-05-2007, 03:17 PM	#7
aleandre Member Posts: 21 Karma: 10 Join Date: Jun 2007 Location: Rijswijk ZH, Netherlands Device: Sony PRS-500, Cybook Opus, iPad	I just posted a similar thing in another thread here ("Broken") : https://www.mobileread.com/forums/sho...934#post123934 I am also in Europe, and therefore not so keen on sending the reader to the US for repair. I'll try to call Sony in the US tomorrow about this, since apparently little can be done on their website (they give you the support phone number, 1-866-962-7669). I am making an online service request, hoping they will get back to me even if I am in Europe. The only thing is that I am not sure from their website that this is the right procedure for a potential exchange under warranty.

12-06-2007, 05:22 AM	#8
stustaff Wizard Posts: 1,055 Karma: 2110 Join Date: Nov 2007 Location: Derbyshire UK Device: sony reader PRS505 and 600	I just posted in the broken thread, I think everyone going straight to Sony may not be the best option, If it is a fault then it should be returned to the shop you bought it from for an exchange. They should do that no probs... onlyy issue of course is that they are in the US but I still think if you pay postage they should sort it for you. Has anyone actually tried ringing the shop they got it from?