03-18-2014, 03:39 PM | #16 |
Anathema Device
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Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v
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Well the replacement got to me in Florida very quickly, but unfortunately they sent a 6" Aura instead of the HD.
So back to Chat I went, and the CS rep said I should hear from Returns within 24-48 hours. Will be doubling down on the contact, and calling them in the morning just to insure I get the right device this time around. (This is why I hate non-unique naming of devices - it's bad enough when the gerneral population gets them mixed up, let alone the vendors.) |
03-18-2014, 10:19 PM | #17 |
GranPohbah-Fezzes r cool!
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Device: Nook STRs, Kobo Touch, Kobo Glo
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A rational individual would think they would refer to items by model number to avoid such obvious pitfalls... but, then a rational individual might also think the names would be unique enough that such a thing would not be an issue. Or so a rational individual recently confided to me. I think they should call all future models "skippy" and just confuse the bejeebers outta everybody.
Good luck getting it straightened out. |
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03-18-2014, 10:51 PM | #18 |
Anathema Device
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Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v
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Yes indeedy. We covered it pretty thoroughly in Chat and email with 'Kobo Aura HD N204-KBO-B', and both have that reference in the transcripts they sent me, but somebody in Returns apparently failed to pick up on the distinction.
Ah well - I needed to work on my patience anyway. |
03-19-2014, 06:00 AM | #19 |
male solipsist pig
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Location: Moscow
Device: Nook Simple Touch→Kobo Aura HD
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03-20-2014, 01:51 AM | #20 |
GranPohbah-Fezzes r cool!
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Join Date: Jul 2010
Device: Nook STRs, Kobo Touch, Kobo Glo
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I salute your attitude as well. It may not foster the change that one would wish to come about, but ultimately, it's probably a lot better for you than blowing a gasket unnecessarily. OTOH, I often ruminate on the notion that if gaskets were not intended to occasionally blow to relieve pressure they'd not be included in the design...
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03-20-2014, 05:17 PM | #21 | |
I ♥ Calibre
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Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
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Quote:
Didn't someone just keep the replacement Aura HD they got in exchange for a faulty Aura? |
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03-28-2014, 12:53 PM | #22 |
Anathema Device
Posts: 283
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Join Date: Oct 2011
Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v
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Replacement HD just arrived, so a few days shy of three weeks for the problem to be resolved. Frontline support was terrific via chat, but the rest of Kobo support could use some work.
I never received a tracking number for either shipment, as was told I would in the email from the Returns department. And it looks like the cost of return shipping is on me. I have sent an email expressing my displeasure on this, especially the 1st wrong unit, so we'll see how they want to handle that. |
03-29-2014, 06:11 AM | #23 |
Wizard
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Device: (Sony (J) PRS 650), Kobo Mini, Kobo Glo HD
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Regarding the tracking number, depending on your email address sometimes Kobo messages go directly to the SPAM folder. In my case with gmail, I usually don't see them. The only way for me to get a Kobo email is for them to reply to one I've sent.
Next time, I'll probably use a different address. |
03-29-2014, 08:17 AM | #24 |
Anathema Device
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No, I checked my spam filter, and they just never sent a tracking number for either shipment.
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03-29-2014, 09:19 AM | #25 |
Wizard
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Not in response to sharphamster, but by reading my previous post, I see that I might not have as clear as I thought. So for the sake of clarity I'll try to do better this time.
When I use gmail, I don't get any email from Kobo because of the powerful, albeit sometimes overzealous, SPAM filter. They tried to reach me several times after my calls and I never got those emails. When they replied to one of my emails (I filled the online form), their replies went through. So if you call Kobo and give a gmail address for any follow-up, beware that you may not receive the expected emails. |
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