Kindle paperwhite problem - Page 2

HarryT · 11-19-2012, 09:30 AM

Quote:

Originally Posted by xendula

Harry,you could not access the uk Kindle store (assuming that's what is set up in your country settings) from your device in Egypt?

That's correct. I couldn't. Might something similar to this be the problem that you're having, perhaps?

tuppence · 11-19-2012, 02:45 PM

Okay, in answer to the many questions. I bought the kindle in the uk and am using it in the uk. Books bought on my pc via amazon show up on the kindle but the status is 'pending' whether synced by wi-fi or usb. i have contacted amazon, one replacement, several conversations and nearly three weeks later I am no further on. They say they are aware of the problem and their IT are looking in to it.

HarryT · 11-19-2012, 04:15 PM

Definitely sounds like a problem at Amazon's end. Hope they're able to fix it for you soon.

What happens if, rather than having Amazon send you a book, you open the archive on the PW and select a book from there?

tuppence · 11-19-2012, 05:13 PM

Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

xendula · 11-19-2012, 06:13 PM

Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it

Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring?

MrDoug · 11-19-2012, 08:10 PM

Quote:

Originally Posted by brewjono

MrDoug of your 141 posts I suspect 3/4 have been hysteria inducing rubbish about your trials and tribulations with the KPW. Now your hijacking other threads and once again offering nothing. Feel free to just go away.

Hey.. just making some comments.. TAKE A HIKE..

Doug

Kolenka · 11-20-2012, 02:39 AM

Quote:

Originally Posted by xendula

Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it

Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring?

Well, part of it is that the stores are likely looking at the IP of the device trying to access the store. If the IP isn't from the right region, deny it. It'd be to prevent someone from buying a US device to buy US books from the UK for example.

As crappy as the situation is, is it possible to download the books and copy them over USB in the short term while the IT folks investigate?

HarryT · 11-20-2012, 03:20 AM

Quote:

Originally Posted by tuppence

Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

You can presumably still load books via USB, though, so you do have access to your books?

tuppence · 11-21-2012, 01:15 PM

Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

Edward_R · 11-21-2012, 01:24 PM

Have you tried connecting to another Wi-Fi besides your own to see if it makes a difference?

HarryT · 11-21-2012, 02:11 PM

Quote:

Originally Posted by tuppence

Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

So, from the "Manage Your Kindle" page on Amazon's web site you select "transfer via USB" and what happens then? The book doesn't download to your PC, or the PW doesn't display it when you then copy it from your PC to the PW? I can't imagine a situation in which transferring books via USB wouldn't work!

DreamWriter · 11-21-2012, 02:19 PM

Tuppence, are you transferring the downloaded book via USB from computer to the Documents folder on the Kindle Paperwhite?

You can find information here: Transferring, Downloading, and Sending Files to Kindle Paperwhite.

tuppence · 11-22-2012, 03:35 PM

DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem.
For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB.

Thanks to everyone who has tried to help!

HarryT · 11-22-2012, 03:36 PM

Quote:

Originally Posted by tuppence

DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem.
For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB.

Thanks to everyone who has tried to help!

What were you trying to do before, when you said that transferring books by USB didn't work?

DreamWriter · 11-22-2012, 04:17 PM

Glad you're able to transfer the ebooks via USB now. I hope the wifi problem will be solved soon too!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle Paperwhite	Marc_liest	Amazon Kindle	360	01-17-2014 05:24 AM
kindle paperwhite	davepharos	Devices	121	08-23-2013 12:56 PM
Paperwhite in, Kindle 3 out?	Alison C	Amazon Kindle	17	12-04-2012 06:44 AM
Hacks paperwhite collections problem	heafland	Amazon Kindle	1	11-06-2012 11:17 AM
Amazon launches Kindle Paperwhite and Kindle Lending Library in Europe	HarryT	News	18	10-13-2012 10:24 AM

11-19-2012, 02:45 PM	#17
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Okay, in answer to the many questions. I bought the kindle in the uk and am using it in the uk. Books bought on my pc via amazon show up on the kindle but the status is 'pending' whether synced by wi-fi or usb. i have contacted amazon, one replacement, several conversations and nearly three weeks later I am no further on. They say they are aware of the problem and their IT are looking in to it.

11-19-2012, 04:15 PM	#18
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Definitely sounds like a problem at Amazon's end. Hope they're able to fix it for you soon. What happens if, rather than having Amazon send you a book, you open the archive on the PW and select a book from there?

11-19-2012, 05:13 PM	#19
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

11-19-2012, 06:13 PM	#20
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring?

11-21-2012, 01:15 PM	#24
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

11-21-2012, 01:24 PM	#25
Edward_R Zealot Posts: 111 Karma: 516224 Join Date: May 2011 Location: Pacific Northwest (about 35 miles northeast of Seattle) Device: K3 / HP 10" Tablet (FBreader Installed)	Have you tried connecting to another Wi-Fi besides your own to see if it makes a difference?

11-21-2012, 02:19 PM	#27
DreamWriter Books are brain food. Posts: 2,950 Karma: 4836916 Join Date: Nov 2010 Location: U.S. Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7	Tuppence, are you transferring the downloaded book via USB from computer to the Documents folder on the Kindle Paperwhite? You can find information here: Transferring, Downloading, and Sending Files to Kindle Paperwhite.

11-22-2012, 03:35 PM	#28
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem. For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB. Thanks to everyone who has tried to help!

11-22-2012, 04:17 PM	#30
DreamWriter Books are brain food. Posts: 2,950 Karma: 4836916 Join Date: Nov 2010 Location: U.S. Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7	Glad you're able to transfer the ebooks via USB now. I hope the wifi problem will be solved soon too!