Bought 1 Kindle 2, Received 3...

frostcyborg · 12-28-2009, 02:07 PM

Interesting thing happened to me... I purchased a kindle 2 on dec. 21st. I had a large collection of ebooks and used to read on my iPhone via Stanza and used Calibre to organize my books. Since you can access the Calibre content server from the Kindle 2 browser if you set it up properly (which it is

) I decided to buy the Kindle as my eyes are becoming more and more fatigued the more I read on my phone. I paid for overnight shipping so I could receive it before my office closed up for the holidays. The next day I did not receive my kindle even though my estimated shipping date was the 22nd. I called CS and explained the situation. According to FedEx they never received the shipment/package, and Amazon couldn't find it either. The CS rep created a new order and I changed the shipping address to my home as no one would be in the office for the rest of the week. I did finally receive my Kindle on Dec. 24th and spent the rest of the weekend enjoying my new reader.

I arrive at work today and see in addition the Kindle I had in my laptop case, but TWO more kindles waiting for me at the front desk sealed in their boxes. My credit card has only one charge for the kindle original purchase and which I have an email receipt for. I also have another receipt in my email for another kindle with a cost of 0.00. I'm wondering what my legal recourse is with this, and what I'm legally responsible for. Googling couldn't really find any information on this situation. It's very interesting.

UPDATE: I received a FOURTH Kindle today from Amazon. I dont know where they are coming from, but it's raining Kindle's.

daffy4u · 12-28-2009, 02:13 PM

Quote:

Originally Posted by frostcyborg

Interesting thing happened to me... I purchased a kindle 2 on dec. 21st. I had a large collection of ebooks and used to read on my iPhone via Stanza and used Calibre to organize my books. Since you can access the Calibre content server from the Kindle 2 browser if you set it up properly (which it is

) I decided to buy the Kindle as my eyes are becoming more and more fatigued the more I read on my phone. I paid for overnight shipping so I could receive it before my office closed up for the holidays. The next day I did not receive my kindle even though my estimated shipping date was the 22nd. I called CS and explained the situation. According to FedEx they never received the shipment/package, and Amazon couldn't find it either. The CS rep created a new order and I changed the shipping address to my home as no one would be in the office for the rest of the week. I did finally receive my Kindle on Dec. 24th and spent the rest of the weekend enjoying my new reader.

I arrive at work today and see in addition the Kindle I had in my laptop case, but TWO more kindles waiting for me at the front desk sealed in their boxes. My credit card has only one charge for the kindle original purchase and which I have an email receipt for. I also have another receipt in my email for another kindle with a cost of 0.00. I'm wondering what my legal recourse is with this, and what I'm legally responsible for. Googling couldn't really find any information on this situation. It's very interesting.

Wow, a surplus of Kindles! If I were in your situation, I would return the extra Kindles but let your conscience be your guide.

Congratulations on your Kindle purchase(s) and welcome to MobileRead!

edercito · 12-28-2009, 02:19 PM

Had a similar experience buying from Amazon, but it wasn't a Kindle (I think it was a backpack). The Post Office either misplaced or never received the package from Amazon. Contacted Amazon, and they sent another one. At the end I had two backpacks, with one of them, the "replacement", showing a $0.00 bill. I don't know about legal obligations, but I returned it because I felt (morally) obligated to do so.

desertgrandma · 12-28-2009, 02:20 PM

Quote:

Originally Posted by daffy4u

Wow, a surplus of Kindles! If I were in your situation, I would return the extra Kindles but let your conscience be your guide.

Congratulations on your Kindle purchase(s) and welcome to MobileRead!

What Daffy said.......

frostcyborg · 12-28-2009, 02:25 PM

I have to agree with you on the moral thing to do and I'll contact Amazon regarding it.

I hate temptation though as I found this on www.ftc.gov

:

Quote:

"Unordered Merchandise
If you receive merchandise you didn’t order, federal law says you can consider it a gift. You can’t be forced to pay for the item or return it.

If you decide to keep the merchandise, you may want to send the seller a letter stating your intention, even though you’re not legally obligated to do so. Your letter may discourage the seller from sending you repeated bills, or it may clear up an error. It’s a good idea to send the letter by certified mail and keep the return receipt and a copy of the letter. These records will help you establish later, if necessary, that you didn’t order the merchandise."

Laws and morals... Seldom do they match

kennyc · 12-28-2009, 02:31 PM

Quote:

Originally Posted by frostcyborg

...
Laws and morals... Seldom do they match

Man is that ever true!

Zorz · 12-28-2009, 02:43 PM

Quote:

Originally Posted by kennyc

Man is that ever true!

As stated above you have no obligation to send them back to Amazon or even tell them about it. Though the right thing to do is tell them and return. Though to be honest I think you have more to loose by sending them back than not.

squeaky · 12-28-2009, 02:47 PM

You have a moral obligation to return one of them. Pay for the shipping yourself. The other is your reward for being "honest".

troykm · 12-28-2009, 02:48 PM

you could always donate them to a local charity. that way your moral compass is clean.

desertgrandma · 12-28-2009, 03:00 PM

Quote:

Originally Posted by troykm

you could always donate them to a local charity. that way your moral compass is clean.

ummm........no.

The only logical, moral thing to do is to return the ones not charged or paid for.

How is this so not obvious?

kennyc · 12-28-2009, 03:12 PM

Quote:

Originally Posted by squeaky

You have a moral obligation to return one of them. Pay for the shipping yourself. The other is your reward for being "honest".

Hee-hee!

crutnacker · 12-28-2009, 03:18 PM

AT and T did the same thing with me and iPhone. They didn't seem too concerned. I returned it figuring it would bite me in the butt if I didn't.

frostcyborg · 12-28-2009, 03:25 PM

I'm just irritated that I have to deal with shipping them back. They fixed it so I can print a shipping label, but they wouldn't even schedule to have UPS come pick them up. I have to drive to a UPS store now. I'm sitting here thinking I'm doing them such a huge favor, the least they could do is have the packages come picked up.

Exer · 12-28-2009, 03:59 PM

Yeah you would imagine they'd send someone to pick them up at least, I mean there is a good chance that the "mix up" would have been overlooked, so props to you for doing the right thing. I'd probably sit there in a fog just staring at them for a few hours before I snapped out of it long enough to even attempt to make the right decision.

delphidb96 · 12-28-2009, 04:44 PM

Quote:

Originally Posted by frostcyborg

I have to agree with you on the moral thing to do and I'll contact Amazon regarding it.

I hate temptation though as I found this on www.ftc.gov

:

Laws and morals... Seldom do they match

Yeah... If they sent the extra two by mistake, that's their problem, legally. But you're absolutely right to arrange to send two back. It is the ethical thing to do.

I do understand that the temptation is there to just keep your mouth shut and keep them as I'd suffer from the same temptation. But doing the right thing, even when we don't have to is the hallmark of a mature individual. Good for you!

Derek

12-28-2009, 02:07 PM	#1
frostcyborg Member Posts: 11 Karma: 250 Join Date: Dec 2009 Location: Rio Vista, CA Device: Kindle, iPhone	Bought 1 Kindle 2, Received 3... Interesting thing happened to me... I purchased a kindle 2 on dec. 21st. I had a large collection of ebooks and used to read on my iPhone via Stanza and used Calibre to organize my books. Since you can access the Calibre content server from the Kindle 2 browser if you set it up properly (which it is ) I decided to buy the Kindle as my eyes are becoming more and more fatigued the more I read on my phone. I paid for overnight shipping so I could receive it before my office closed up for the holidays. The next day I did not receive my kindle even though my estimated shipping date was the 22nd. I called CS and explained the situation. According to FedEx they never received the shipment/package, and Amazon couldn't find it either. The CS rep created a new order and I changed the shipping address to my home as no one would be in the office for the rest of the week. I did finally receive my Kindle on Dec. 24th and spent the rest of the weekend enjoying my new reader. I arrive at work today and see in addition the Kindle I had in my laptop case, but TWO more kindles waiting for me at the front desk sealed in their boxes. My credit card has only one charge for the kindle original purchase and which I have an email receipt for. I also have another receipt in my email for another kindle with a cost of 0.00. I'm wondering what my legal recourse is with this, and what I'm legally responsible for. Googling couldn't really find any information on this situation. It's very interesting. UPDATE: I received a FOURTH Kindle today from Amazon. I dont know where they are coming from, but it's raining Kindle's. Last edited by frostcyborg; 12-31-2009 at 01:42 PM. Reason: UPDATE

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12-28-2009, 02:19 PM	#3
edercito Member Posts: 13 Karma: 10 Join Date: Jun 2008 Location: Stanford, CA Device: Kindle 1, Kindle 3 Wifi	Had a similar experience buying from Amazon, but it wasn't a Kindle (I think it was a backpack). The Post Office either misplaced or never received the package from Amazon. Contacted Amazon, and they sent another one. At the end I had two backpacks, with one of them, the "replacement", showing a $0.00 bill. I don't know about legal obligations, but I returned it because I felt (morally) obligated to do so.

12-28-2009, 02:47 PM	#8
squeaky Member Posts: 15 Karma: 10 Join Date: Dec 2009 Device: none	You have a moral obligation to return one of them. Pay for the shipping yourself. The other is your reward for being "honest".

12-28-2009, 02:48 PM	#9
troykm Connoisseur Posts: 50 Karma: 516 Join Date: Oct 2009 Location: Melbourne Device: Kindle 2	you could always donate them to a local charity. that way your moral compass is clean.

12-28-2009, 03:18 PM	#12
crutnacker Connoisseur Posts: 54 Karma: 850 Join Date: Dec 2009 Device: None	AT and T did the same thing with me and iPhone. They didn't seem too concerned. I returned it figuring it would bite me in the butt if I didn't.

12-28-2009, 03:25 PM	#13
frostcyborg Member Posts: 11 Karma: 250 Join Date: Dec 2009 Location: Rio Vista, CA Device: Kindle, iPhone	I'm just irritated that I have to deal with shipping them back. They fixed it so I can print a shipping label, but they wouldn't even schedule to have UPS come pick them up. I have to drive to a UPS store now. I'm sitting here thinking I'm doing them such a huge favor, the least they could do is have the packages come picked up.

12-28-2009, 03:59 PM	#14
Exer I see Russia! Posts: 205 Karma: 234787 Join Date: Dec 2008 Location: Alaska Device: Etch-A-Sketch	Yeah you would imagine they'd send someone to pick them up at least, I mean there is a good chance that the "mix up" would have been overlooked, so props to you for doing the right thing. I'd probably sit there in a fog just staring at them for a few hours before I snapped out of it long enough to even attempt to make the right decision.

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