Help With Kobo Touch

JayVeeBee · 06-26-2012, 02:15 AM

I just received my Kobo Touch, TODAY . I am already extremely frustrated, I have spent my entire day trying to setup the ereader. I have I am able to see the device after I reset it if I don't try to set it up with kobo desktop. but the minute I try to set it up my kobo disappears from knowledge of my computer and I get the message, "You need to format the disk in drive G: before you can use it." which is basically aying I have a blank disk connected I tried: restarting my computer, reformatting my Kobo to factory settings and "formatting disk" through the computer (which pops up as an error every time). I have downloaded both adobe editions and Kobo Desktop and my ereader is completely charged. I have Windows Vista OS, I don't know if this is the problem.. I'm not sure why this is happening or what I'm supposed to do.

This is extremely frustrating and I feel as if I have wasted my time and money on this product.

taming · 06-26-2012, 06:44 AM

This is very odd--and sounds like a defective device to me. Did you remember to use safe disconnect when you removed the Touch from its USB connector? Failing to do that can damage your device.

d.culloch · 06-26-2012, 07:48 AM

I would return it to the shop you bought it from and say that you cannot get it to sync with the computer and don't say anymore than that. sk for a refund or a new reader.

clsdclsd · 06-26-2012, 09:02 AM

As far as I remember many people complained about the setup process under Vista. You should try to set up from another (XP, W7 or Mac) computer.

taming · 06-26-2012, 09:46 AM

Yeah, it seems like a recent Vista update from MS made it worse, too.

FJames · 06-26-2012, 10:47 AM

You should do a few tests to systematically isolate the problem.

If I'm understanding you correctly, you can connect the KT to the computer with the supplied microUSB cable, it appears correctly as a removable drive, and you can see the content on that drive when you check in Windows?

Before you involve the Kobo desktop software, try these tests:

Test#1: Can you copy a file from the KT root directory to your computer?

Test#2: Can you copy a file from your computer to the KT root directory and then copy it back with no corruption (a small pdf or epub file will do, won't do any harm on the KT).

Test#3: When you safely disconnect the KT (eject or disconnect the drive in Windows) and unplug the USB cable, does the KT say on the screen that it's processing new content? And does the new file appear in the title list a minute later?

If these tests are passed, everything would appear to be working between the computer and the KT, and your problem is probably with the desktop software or your procedure. If not, you should try connecting to a different USB port (don't go through a hub), try a different microUSB cable if you have one, and try connecting to a different computer if possible. Any one of those tests might isolate the problem to one part of the connection chain. If none of these things help, then probably the KT is defective.

Assuming the above tests work, then you can try starting the Kobo desktop software. Apparently from what you wrote it detects the KT and starts to set it up? Make sure you leave it long enough to complete. It's probably trying to download a firmware update. If it has trouble communicating with the Kobo servers, it might take a long time, or it it might get stuck. In that case you should try again at a different time. It downloads the new firmware file to the KT memory first, and nothing actually happens until you disconnect it. Then you should see the firmware update start on the KT screen.

taming · 06-26-2012, 12:35 PM

Also, make sure your firewall isn't blocking it.

06-26-2012, 10:47 AM	#6
FJames Addict Posts: 320 Karma: 320941 Join Date: Jun 2011 Location: Canada Device: Kobo Touch & Aura	You should do a few tests to systematically isolate the problem. If I'm understanding you correctly, you can connect the KT to the computer with the supplied microUSB cable, it appears correctly as a removable drive, and you can see the content on that drive when you check in Windows? Before you involve the Kobo desktop software, try these tests: Test#1: Can you copy a file from the KT root directory to your computer? Test#2: Can you copy a file from your computer to the KT root directory and then copy it back with no corruption (a small pdf or epub file will do, won't do any harm on the KT). Test#3: When you safely disconnect the KT (eject or disconnect the drive in Windows) and unplug the USB cable, does the KT say on the screen that it's processing new content? And does the new file appear in the title list a minute later? If these tests are passed, everything would appear to be working between the computer and the KT, and your problem is probably with the desktop software or your procedure. If not, you should try connecting to a different USB port (don't go through a hub), try a different microUSB cable if you have one, and try connecting to a different computer if possible. Any one of those tests might isolate the problem to one part of the connection chain. If none of these things help, then probably the KT is defective. Assuming the above tests work, then you can try starting the Kobo desktop software. Apparently from what you wrote it detects the KT and starts to set it up? Make sure you leave it long enough to complete. It's probably trying to download a firmware update. If it has trouble communicating with the Kobo servers, it might take a long time, or it it might get stuck. In that case you should try again at a different time. It downloads the new firmware file to the KT memory first, and nothing actually happens until you disconnect it. Then you should see the firmware update start on the KT screen. Last edited by FJames; 06-26-2012 at 10:50 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle Touch vs Kobo Touch: Pros & Cons	sheygetz	Which one should I buy?	7	05-15-2012 07:25 PM
Kindle Touch, Nook Touch or Kobo Touch?	tron_1970	Which one should I buy?	33	05-01-2012 12:15 PM
A Kindle, Kobo Touch, Nook Simple Touch or something else?	David732	Which one should I buy?	4	10-26-2011 12:31 AM
Kindle 3, Nook Simple Touch, Kobo Touch and Libra Pro Touch	jbcohen	Which one should I buy?	4	06-18-2011 07:58 PM
Pre-ordering Nook Simple Touch or Kobo Touch?	SilentDuck	Which one should I buy?	27	05-29-2011 05:27 PM

06-26-2012, 02:15 AM	#1
JayVeeBee Junior Member Posts: 1 Karma: 10 Join Date: Jun 2012 Device: Kobo	Help With Kobo Touch I just received my Kobo Touch, TODAY . I am already extremely frustrated, I have spent my entire day trying to setup the ereader. I have I am able to see the device after I reset it if I don't try to set it up with kobo desktop. but the minute I try to set it up my kobo disappears from knowledge of my computer and I get the message, "You need to format the disk in drive G: before you can use it." which is basically aying I have a blank disk connected I tried: restarting my computer, reformatting my Kobo to factory settings and "formatting disk" through the computer (which pops up as an error every time). I have downloaded both adobe editions and Kobo Desktop and my ereader is completely charged. I have Windows Vista OS, I don't know if this is the problem.. I'm not sure why this is happening or what I'm supposed to do. This is extremely frustrating and I feel as if I have wasted my time and money on this product.

06-26-2012, 06:44 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	This is very odd--and sounds like a defective device to me. Did you remember to use safe disconnect when you removed the Touch from its USB connector? Failing to do that can damage your device.

06-26-2012, 07:48 AM	#3
d.culloch Derek Posts: 64 Karma: 84734 Join Date: Apr 2008 Location: Scotland Device: touch	I would return it to the shop you bought it from and say that you cannot get it to sync with the computer and don't say anymore than that. sk for a refund or a new reader.

06-26-2012, 09:02 AM	#4
clsdclsd Zealot Posts: 105 Karma: 37668 Join Date: Feb 2012 Device: Kobo Touch	As far as I remember many people complained about the setup process under Vista. You should try to set up from another (XP, W7 or Mac) computer.

06-26-2012, 09:46 AM	#5
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Yeah, it seems like a recent Vista update from MS made it worse, too.

06-26-2012, 12:35 PM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Also, make sure your firewall isn't blocking it.