Error Message - Help please....

Jenny123 · 04-18-2009, 05:20 AM

My 505 reader had some issues recently and I resorted to a hard re-set. The reader now seems to be OK, but when I connect to the ebook Library via USB I get an error message whih reads;

Warning. Unabe to locate the file. This item has been moved, renamed or deleted.

Then Windows automatically opens up a Removable Disk E window, showing 3 folders; database, Digital Editions and tmp.

Does anyone know what I have to do to make the ebook library reognise my reader again?

Thanks

Jenny

Curly · 04-18-2009, 12:15 PM

I'm not very technically minded, so not sure if this will help. The following information is copied from the Sony UK website.

http://support.sony-europe.com/dna/faq/faq.aspx?site='&m=PRS-505&f=PA_PRS

1.Verify that the Reader is turned on.
2.Verify that the Reader battery has an adequate charge.
3.Verify that the USB cable is properly and securely connected to the Reader and the computer.
The USB cable should be connected directly to the computer. Connecting the Reader using a USB hub or extension cable is not supported.
4.Verify that the Reader displays the USB connection indicator.
5.Disconnect the Reader from the computer, close the Reader software and restart the computer.
6.With the Reader disconnected from the computer, perfom a hard reset.
7.With the Reader connected to the computer, uninstall and reinstall the Sony Reader USB driver.
8.Install the Reader software on a different computer and connect the Reader.

dpierron · 04-18-2009, 01:05 PM

The reader is showing up as a removable disk, which is perfectly normal and proof that it works.
You should try reinstalling the Sony software, after deinstalling it totally.

David.

Jenny123 · 04-20-2009, 06:27 AM

Thanks David & Curly.

I also think I need to re-install the Sony software in order to progress with this, however, I'm having some problems de-installing it properly.

I've removed the software via "Add or Remove Programs" on Windows. I've removed the program "e-book library by Sony", and restarted the PC.

I then reinstalled the e-library from the CD. However, when it's reinstalled I can see that it wasn't de-installed properly because the e-library still contains the e-books that were in the version that I de-installed!!!

And, when I connect the reader via USB I get the same error message as before; "Warning. Unabe to locate the file. This item has been moved, renamed or deleted."

Should I be removing any other programs? I can't see any other programs on the PC that relate to Sony software (or nothing that's jumping out at me at any rate).

Help me???

Thanks,

Jenny

dpierron · 04-20-2009, 06:52 AM

Try deinstalling it and removing the following folder

Code:

c:\Documents and Settings\USER\Local Settings\Application Data\Sony Corporation\eBook Library

(replace USER with the your windows user name)

Curly · 04-20-2009, 07:43 AM

There is also some advice in this thread about uninstalling the ebook software.

https://www.mobileread.com/forums/showthread.php?t=16796

Jenny123 · 04-20-2009, 09:10 AM

Thanks again both.....I'm getting closer!!

I followed the instructions below and managed to de-install elibrary and reinstall it successfully. (There are now no books appearing in the library at all, which is good).

However, I'm still having the same problem when connecting the ereader, i.e. error message: "Warning. Unabe to locate the file. This item has been moved, renamed or deleted."

Why won't the software recognise my reader.....???

Can anyone help???

Thanks,

Jenny

dpierron · 04-20-2009, 09:15 AM

It seems that the problem comes from your reader, not the software on your PC...
If you don't care loosing the books contained on the device, and your bookmarks, I'd suggest you try and restart it (using the menu to shut it down and then the power switch to turn it on again), and if it does not work, to reformat it (again using the menu).

Jenny123 · 04-20-2009, 09:28 AM

Haha, I could kiss you!!!!

Everything is now working after formatting the reader.

Many many thanks to you both!!

Jenny

Curly · 04-20-2009, 09:30 AM

Yah! Glad to hear it. Happy reading!

dpierron · 04-20-2009, 09:52 AM

Quote:

Originally Posted by Jenny123

Haha, I could kiss you!!!!

Everything is now working after formatting the reader.

Many many thanks to you both!!

Jenny

Well, go ahead, I love being kissed

Seriously, happy that you solved your problem, and good reading !

David.

04-18-2009, 05:20 AM	#1
Jenny123 Member Posts: 12 Karma: 10 Join Date: Mar 2009 Location: UK Device: PRS 505	Error Message - Help please.... My 505 reader had some issues recently and I resorted to a hard re-set. The reader now seems to be OK, but when I connect to the ebook Library via USB I get an error message whih reads; Warning. Unabe to locate the file. This item has been moved, renamed or deleted. Then Windows automatically opens up a Removable Disk E window, showing 3 folders; database, Digital Editions and tmp. Does anyone know what I have to do to make the ebook library reognise my reader again? Thanks Jenny

04-20-2009, 06:27 AM	#4
Jenny123 Member Posts: 12 Karma: 10 Join Date: Mar 2009 Location: UK Device: PRS 505	Problems removing the Sony software Thanks David & Curly. I also think I need to re-install the Sony software in order to progress with this, however, I'm having some problems de-installing it properly. I've removed the software via "Add or Remove Programs" on Windows. I've removed the program "e-book library by Sony", and restarted the PC. I then reinstalled the e-library from the CD. However, when it's reinstalled I can see that it wasn't de-installed properly because the e-library still contains the e-books that were in the version that I de-installed!!! And, when I connect the reader via USB I get the same error message as before; "Warning. Unabe to locate the file. This item has been moved, renamed or deleted." Should I be removing any other programs? I can't see any other programs on the PC that relate to Sony software (or nothing that's jumping out at me at any rate). Help me??? Thanks, Jenny

04-20-2009, 06:52 AM	#5
dpierron calibre2opds guru Posts: 533 Karma: 8792 Join Date: Aug 2005 Location: Metz, France Device: iPhone, iPad, PRS-650	Try deinstalling it and removing the following folder Code: c:\Documents and Settings\USER\Local Settings\Application Data\Sony Corporation\eBook Library (replace USER with the your windows user name)

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04-18-2009, 12:15 PM	#2
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	I'm not very technically minded, so not sure if this will help. The following information is copied from the Sony UK website. http://support.sony-europe.com/dna/faq/faq.aspx?site='&m=PRS-505&f=PA_PRS 1.Verify that the Reader is turned on. 2.Verify that the Reader battery has an adequate charge. 3.Verify that the USB cable is properly and securely connected to the Reader and the computer. The USB cable should be connected directly to the computer. Connecting the Reader using a USB hub or extension cable is not supported. 4.Verify that the Reader displays the USB connection indicator. 5.Disconnect the Reader from the computer, close the Reader software and restart the computer. 6.With the Reader disconnected from the computer, perfom a hard reset. 7.With the Reader connected to the computer, uninstall and reinstall the Sony Reader USB driver. 8.Install the Reader software on a different computer and connect the Reader.

04-18-2009, 01:05 PM	#3
dpierron calibre2opds guru Posts: 533 Karma: 8792 Join Date: Aug 2005 Location: Metz, France Device: iPhone, iPad, PRS-650	The reader is showing up as a removable disk, which is perfectly normal and proof that it works. You should try reinstalling the Sony software, after deinstalling it totally. David.

04-20-2009, 07:43 AM	#6
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	There is also some advice in this thread about uninstalling the ebook software. https://www.mobileread.com/forums/showthread.php?t=16796

04-20-2009, 09:10 AM	#7
Jenny123 Member Posts: 12 Karma: 10 Join Date: Mar 2009 Location: UK Device: PRS 505	Thanks again both.....I'm getting closer!! I followed the instructions below and managed to de-install elibrary and reinstall it successfully. (There are now no books appearing in the library at all, which is good). However, I'm still having the same problem when connecting the ereader, i.e. error message: "Warning. Unabe to locate the file. This item has been moved, renamed or deleted." Why won't the software recognise my reader.....??? Can anyone help??? Thanks, Jenny

04-20-2009, 09:15 AM	#8
dpierron calibre2opds guru Posts: 533 Karma: 8792 Join Date: Aug 2005 Location: Metz, France Device: iPhone, iPad, PRS-650	It seems that the problem comes from your reader, not the software on your PC... If you don't care loosing the books contained on the device, and your bookmarks, I'd suggest you try and restart it (using the menu to shut it down and then the power switch to turn it on again), and if it does not work, to reformat it (again using the menu).

04-20-2009, 09:28 AM	#9
Jenny123 Member Posts: 12 Karma: 10 Join Date: Mar 2009 Location: UK Device: PRS 505	Haha, I could kiss you!!!! Everything is now working after formatting the reader. Many many thanks to you both!! Jenny

04-20-2009, 09:30 AM	#10
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	Yah! Glad to hear it. Happy reading!

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