03-04-2009, 11:37 AM | #1 |
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Please help! After upgrade, I can't see pdfs!
Hi everybody, I hope you can help me.
Today I decided to upgrade my cybook 64 Version 1.2 (Build 796). The last days, the device just keep freezing in the splash screen. So after the upgrade, I tried reading the same pdfs that worked before and the only thing I get is blank pages. I build my pdfs with acrobat, and never had a problem before. I've messed with various zoom configurations, but no text is shown, although it displays the correct number of pages. I've attached a file (the Barton Fink screenplay) for you to check. This file worked fine just yesterday. (Just set the horizontal view). This is a very important issue for me, because I work as a screenplay reader and I need the cybook for my job. I hope you can help me, thank you in advance! |
03-04-2009, 12:53 PM | #2 |
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This is a know problem with this build. It happens when the pdf uses special fonts but does not have them embedded - the next firmwareupdate should fix thís problem.
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03-05-2009, 03:53 AM | #3 |
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Thank you for the answer! This springs more questions, though!
-Will embedding the fonts solve the problem? -Will installing the font (Courier New) in the Cybook solve the problem? -Is there a way to "undo" the upgrading? Thank you in advance. |
03-05-2009, 04:03 AM | #4 |
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Yes, installing the required fonts on your CyBook should fix the problem.
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03-05-2009, 04:22 AM | #5 |
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No, sadly it does not with 796 - with version 820 that comes preinstalled with new devices (but has not been publicly released yet) it does solve the problem.
Embedding the fonts should solve the problem - changing the fonts to a standardfont should aswell. If you tried it out please let us know if it worked! |
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03-05-2009, 04:56 AM | #6 |
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Thanks, Pulp - I'd seen reports that this did solve the problem, but I didn't realise that it only did so with 820 and not with 796. Perhaps it might be worthwhile contacting Bookeen and asking if an installation image for 820 is available?
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03-05-2009, 07:39 AM | #7 |
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maybe the 820 firmware hasnt been released, because it is for the 400 MHz machines???
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03-05-2009, 08:15 AM | #8 |
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Very doubtful. Most likely just an "internal build" which Bookeen didn't deem offered sufficient new features to be worth releasing.
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03-11-2009, 05:07 PM | #9 |
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Hi everybody!
Sorry for the delay in answering and thank you for your concern and great answers. Installing the fonts did the work: now I can perfectly read every pdf. Than you again! |
03-12-2009, 06:36 AM | #10 |
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Wow thats an interesting turn, did not work with my device - maybe I didn't install the right fonts
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