PRS-650 Is this screen damaged?

glarus · 02-05-2011, 08:58 AM

Hi folks,
I got my prs-650 8 days ago. Yesterday, after switching it on from stand by, I was terified to see the screen in the following state:

Do you think that this is a broken screen? I know that its rather obvious, however, I find it hard to believe it. It was working ok, but 10 mins later the screen was in this state. No one touched the divice in this period.

Regards,
Glarus

emonti8384 · 02-05-2011, 11:33 AM

Holy hell Batman! What did you do?!

I'd say it's broken. Call Sony, see what they say.

HarryT · 02-05-2011, 12:35 PM

Classic picture of a broken substrate. The diagonal line is the fracture. Unfortunately this is not covered by the warranty, since it's always considered to be the result of user damage.

SameerH · 02-05-2011, 12:46 PM

Unfortunately yes. You could try your luck taking it back to the store you bought it from since it's still probably within the exchange period.

Quexos · 02-05-2011, 02:50 PM

How does one damage a reader that bad ?

Quote:

Originally Posted by HarryT

Classic picture of a broken substrate. The diagonal line is the fracture. Unfortunately this is not covered by the warranty, since it's always considered to be the result of user damage.

HarryT · 02-05-2011, 03:02 PM

It doesn't take much. Applying pressure to a point on the screen, or a twisting force will easily do it.

glarus · 02-05-2011, 03:25 PM

After reading around the forum and other sites I am left the impression that eInk screens are an extremely fragile piece of technology. I am still clueless about the cause of the damage, i.e. the force that caused the screen to crack. However, judging by the number of people in similar situation it seems that this type of accidental damage is quite...common. Another question is whether the eInk device manufacturers take the necessary steps to precaution their customers about the "unique" durability profile of their products (at least throw in a case for five sake!).

nogrits4me · 02-05-2011, 04:37 PM

Sorry to hear about your reader. Hopefully you will be able to work something out.

HarryT · 02-06-2011, 02:33 AM

Quote:

Originally Posted by glarus

After reading around the forum and other sites I am left the impression that eInk screens are an extremely fragile piece of technology. I am still clueless about the cause of the damage, i.e. the force that caused the screen to crack. However, judging by the number of people in similar situation it seems that this type of accidental damage is quite...common. Another question is whether the eInk device manufacturers take the necessary steps to precaution their customers about the "unique" durability profile of their products (at least throw in a case for five sake!).

They're really not that fragile; I've owned innumerable eInk devices and had no problem. The key is to ALWAYS keep keep the device is a good cover.

tigrangh · 02-06-2011, 01:41 PM

Sorry for your reader.(( The fact is that Prs-650 is one of the most reliable E-readers... How you did that?

pidgeon92 · 02-06-2011, 04:15 PM

Ereader screens are not hard to break. My husband had his in his briefcase in a cover, and he had also put a wine bottle in the briefcase to bring home on the train. The pressure of the bottle against the screen cracked it quite nicely.

It was a Kindle 1, and happened perhaps two years ago. I took it apart to see how it was made, and it appears to me that almost any pinpoint pressure will be enough to cause a crack.

elcreative · 02-06-2011, 05:45 PM

Errr... take any piece of glass, put very localised pressure on it and it breaks... the only answer is don't do it!!! It doesn't make the screens particularly fragile, my 505 has happily survived travelling with me every day in the inside pocket of a jacket but it's in a case (Sony) which has a solid cover over the glass and its frame, it's 4 odd years old...

Quote:

Originally Posted by pidgeon92

Ereader screens are not hard to break. My husband had his in his briefcase in a cover, and he had also put a wine bottle in the briefcase to bring home on the train. The pressure of the bottle against the screen cracked it quite nicely.

It was a Kindle 1, and happened perhaps two years ago. I took it apart to see how it was made, and it appears to me that almost any pinpoint pressure will be enough to cause a crack.

delphin · 02-07-2011, 01:59 AM

I don't see any physical cracks, unless it's fractured along the diagonal line where the image is scrambled.

If that's something internal,and the external glass is intact, I would push back on Sony over this and get them to send you a replacement unit for exchange, or even better, take it right back to the store where you bought it.

If you do go the route of dealing with Sony, get them to send the replacement unit up front, with your defective unit being returned within 30 days.

Tell them that if they don't send you an immediate replacement unit, you will just return the reader to the store as defective.

When a manufacture is dealing with an out of box failure honestly, they will almost always agree to a 'we ship you a replacement first, then you send us your broken unit' arrangement.

DON'T let them B.S. you with some sucker gambit, like telling you to send the unit to them first for 'evaluation' as this is just a SCAM to get it out of your hands so you can't return it to the store (and then magically it will turn out later, regardless of what they tell you now, that this 'damage' is NOT covered).

If you explain to them that the unit was not abused (as evidenced by the fact that the bezel glass is not cracked), and that if they will not send an immediate replacement, then it is going right back to the store where you bought it, then they will probably agree.

If Sony gives you any kind of run around, then I wouldn't waste time with them while the clock is running on your stores 15 or 30 day return policy, just return it and let them sort it out.

These days, manufactures are so bad about sending out messed up 'refurbished' units as replacements, that I would personally go with the option of getting the store to replace the unit anyway, or refund your money so you can buy a new one later.

I used to be more willing to deal with the manufacture directly, but now it seems like you just end up getting 'someone else's problem' in exchange for your problem.

For example, you might turn in a reader with bad screen, and end up with one that won't stay charged properly.

So if you have had the unit less than two weeks, I would definitely try to get the store to replace it or refund your money first.

delphin · 02-07-2011, 02:08 AM

Sorry for the duplicate post, the forum seems to have suffered glitch when I edited it.

Fortissimo · 02-28-2011, 05:08 AM

Is it possible for the glass to get progressively weakened over time? And then one day, all of a sudden it just cracks with little or no pressure like the OP describes?

02-05-2011, 08:58 AM	#1
glarus Junior Member Posts: 2 Karma: 10 Join Date: Feb 2011 Device: sony reader prs-650	Is this screen damaged? Hi folks, I got my prs-650 8 days ago. Yesterday, after switching it on from stand by, I was terified to see the screen in the following state: Do you think that this is a broken screen? I know that its rather obvious, however, I find it hard to believe it. It was working ok, but 10 mins later the screen was in this state. No one touched the divice in this period. Regards, Glarus

02-07-2011, 01:59 AM	#13
delphin Evangelist Posts: 434 Karma: 346901 Join Date: Dec 2010 Device: SONY PRS-650	I don't see any physical cracks, unless it's fractured along the diagonal line where the image is scrambled. If that's something internal,and the external glass is intact, I would push back on Sony over this and get them to send you a replacement unit for exchange, or even better, take it right back to the store where you bought it. If you do go the route of dealing with Sony, get them to send the replacement unit up front, with your defective unit being returned within 30 days. Tell them that if they don't send you an immediate replacement unit, you will just return the reader to the store as defective. When a manufacture is dealing with an out of box failure honestly, they will almost always agree to a 'we ship you a replacement first, then you send us your broken unit' arrangement. DON'T let them B.S. you with some sucker gambit, like telling you to send the unit to them first for 'evaluation' as this is just a SCAM to get it out of your hands so you can't return it to the store (and then magically it will turn out later, regardless of what they tell you now, that this 'damage' is NOT covered). If you explain to them that the unit was not abused (as evidenced by the fact that the bezel glass is not cracked), and that if they will not send an immediate replacement, then it is going right back to the store where you bought it, then they will probably agree. If Sony gives you any kind of run around, then I wouldn't waste time with them while the clock is running on your stores 15 or 30 day return policy, just return it and let them sort it out. These days, manufactures are so bad about sending out messed up 'refurbished' units as replacements, that I would personally go with the option of getting the store to replace the unit anyway, or refund your money so you can buy a new one later. I used to be more willing to deal with the manufacture directly, but now it seems like you just end up getting 'someone else's problem' in exchange for your problem. For example, you might turn in a reader with bad screen, and end up with one that won't stay charged properly. So if you have had the unit less than two weeks, I would definitely try to get the store to replace it or refund your money first. Last edited by delphin; 02-07-2011 at 02:07 AM.

02-07-2011, 02:08 AM	#14
delphin Evangelist Posts: 434 Karma: 346901 Join Date: Dec 2010 Device: SONY PRS-650	Sorry for the duplicate post, the forum seems to have suffered glitch when I edited it. Last edited by delphin; 02-07-2011 at 04:16 PM.

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02-05-2011, 11:33 AM	#2
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Holy hell Batman! What did you do?! I'd say it's broken. Call Sony, see what they say.

02-05-2011, 12:35 PM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Classic picture of a broken substrate. The diagonal line is the fracture. Unfortunately this is not covered by the warranty, since it's always considered to be the result of user damage.

02-05-2011, 12:46 PM	#4
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Unfortunately yes. You could try your luck taking it back to the store you bought it from since it's still probably within the exchange period.

02-05-2011, 03:02 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It doesn't take much. Applying pressure to a point on the screen, or a twisting force will easily do it.

02-05-2011, 03:25 PM	#7
glarus Junior Member Posts: 2 Karma: 10 Join Date: Feb 2011 Device: sony reader prs-650	After reading around the forum and other sites I am left the impression that eInk screens are an extremely fragile piece of technology. I am still clueless about the cause of the damage, i.e. the force that caused the screen to crack. However, judging by the number of people in similar situation it seems that this type of accidental damage is quite...common. Another question is whether the eInk device manufacturers take the necessary steps to precaution their customers about the "unique" durability profile of their products (at least throw in a case for five sake!).

02-05-2011, 04:37 PM	#8
nogrits4me Enthusiast Posts: 25 Karma: 20000 Join Date: Jan 2011 Device: Kindle 3 and Sony 350	Sorry to hear about your reader. Hopefully you will be able to work something out.

02-06-2011, 01:41 PM	#10
tigrangh Member Posts: 13 Karma: 10 Join Date: Feb 2011 Device: PRS-650	Sorry for your reader.(( The fact is that Prs-650 is one of the most reliable E-readers... How you did that?

02-06-2011, 04:15 PM	#11
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Ereader screens are not hard to break. My husband had his in his briefcase in a cover, and he had also put a wine bottle in the briefcase to bring home on the train. The pressure of the bottle against the screen cracked it quite nicely. It was a Kindle 1, and happened perhaps two years ago. I took it apart to see how it was made, and it appears to me that almost any pinpoint pressure will be enough to cause a crack.

02-28-2011, 05:08 AM	#15
Fortissimo Connoisseur Posts: 77 Karma: 10360 Join Date: Jan 2011 Location: Lagos, Nigeria. Device: Sony Reader Touch Edition (PRS-650BC)	Is it possible for the glass to get progressively weakened over time? And then one day, all of a sudden it just cracks with little or no pressure like the OP describes?

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