08-06-2017, 03:24 PM | #46 |
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Definitely. Especially as not only does the scammer have the user's name and address but also, apparently, knew their Yahoo email address.
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08-06-2017, 03:38 PM | #47 |
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No... that was not my yahoo email. The first customer service rep I spoke with told me the email address associated with the other account began with the letter "x" and was @ yahoo.
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08-06-2017, 03:51 PM | #48 |
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I wasn't saying not to open the package the items came it. I was saying not to open them item's packaging so if you eventually send them back, they will be sent back unopened.
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08-06-2017, 06:08 PM | #49 |
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I hate to spoil the party with my paranoia and cynicism, but what is "appropriate action" on the account? The letter uses what are often referred to as weasel words. "credentials" normally means more than just a name and address, and it is a stretch to describe them that way. The expression of puzzlement as to how the unauthorised party obtained these "credentials" may be appropriate to credit card details, passwords and the like but surely not to a publicly available address? To me it sounds like a very grudging we don't really believe you but we'll do something just to shut you up.
Although Amazon write they have taken action which hopefully will prove to have been appropriate, it seems to me that the people who have actually handled your response are sceptical of what you have told them. It is worth verifying both that they have closed the offending account and that your own legitimate account is unaffected. The first response certainly shows part of the utility of the criminal sending a few small items to your actual address and the desirability of querying and returning such items. And even their executive support people demonstrate appalling ignorance of what is a common scam. |
08-06-2017, 06:39 PM | #50 |
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08-06-2017, 06:42 PM | #51 | |
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Quote:
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08-06-2017, 06:49 PM | #52 | |
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Quote:
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08-06-2017, 08:34 PM | #53 | |
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Presumably any gift card balance will vanish into some sort of Amazon suspense account. Probably it should be refunded pro-rata to the victims or to their credit card issuers. though I can't see this happening. The sad fact is that most large companies including Banks regard this sort of fraud as just a cost of doing business, as they suspect that the cost of dealing with it would be far greater. |
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08-08-2017, 02:38 AM | #54 | |
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First I advise you to look into it (contact the IRS and Govt SSA )and by the way change all your passwords and use a unique one for each of your accounts. Second don't store your info on line unless you encrypt it first. You are safer storing stuff at home under look and key in a fireproof box or in a safety deposit box because your online accounts can be breached. Simple tricks can protect your passwords. for example the password gzlizard35204 would be stored as gzlizard20435. There are far more elaborate ways to generate and use passwords but that is for the "Master's Class." |
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08-08-2017, 09:17 AM | #55 |
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The other account is currently not active and is being reviewed by their Accounts department per CS. Better than nothing, I suppose. Will have to call for an update next week.
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08-08-2017, 09:19 AM | #56 | |
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Good luck. I hope that account does get closed. |
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08-16-2017, 04:32 PM | #57 |
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Update: The account is still inactive and in Review status. Why did I call? Because I got another package... some colorful carabiners... but at least they weren't from *me*. From someone in the grand ole state of Washington (who I don't know). That package is being refused and sent back. I was very relieved to hear it wasn't from me!
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08-16-2017, 05:29 PM | #58 | |
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08-16-2017, 05:49 PM | #59 |
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When I originally called Amazon about this issue and discovered the other account was in my name I was told there were 18 items sent to various addresses around the country, only four to me. Maybe the 'other me' sent an item to that person in Washington state and just returned the favor?
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08-17-2017, 08:48 AM | #60 |
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If USPS was used to deliver any of the packages, it's also Mail Fraud and should be reported to them as well.
The use of the mail service in any type of fraud is considered Mail Fraud. |
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