Desktop App - Books locked or corrupt

brudigia · 05-23-2014, 01:31 PM

I have upgraded the desktop and now, annoyingly, apparently I cannot open any of my ebooks. It says they either locked or corrupted.
The only way to recover them is to log out and log in again, and reload the ebooks again.

This is slightly annoying, even if it is the PC working, not me.

Is there a way to avoid this happening ? I believe it occurred already once, and I might have opened a thread about it, but I cannot find it any. Sorry if I am duplicating anything.

meeera · 05-24-2014, 12:08 AM

Quote:

Originally Posted by brudigia

Is there a way to avoid this happening

Yes - close Kobo Desktop, and never open it again. You don't need it. Either load your kepubs directly onto your device with a wifi sync, or download the epubs (if available) into Adobe Digital Editions and use those.

brudigia · 05-24-2014, 02:59 AM

Quote:

Originally Posted by meeera

Yes - close Kobo Desktop, and never open it again. You don't need it. Either load your kepubs directly onto your device with a wifi sync, or download the epubs (if available) into Adobe Digital Editions and use those.

Sigh....

meeera · 05-24-2014, 03:19 AM

I'm not sure what the "Sigh" is for. Do you need more help with the methods I've outlined above? Something else? I am assuming that the end goal is to read books you've purchased from Kobo on one of your reading devices. If it's some other goal, perhaps let us know what it is so we can help.

brudigia · 05-24-2014, 03:53 AM

Quote:

Originally Posted by meeera

I'm not sure what the "Sigh" is for. Do you need more help with the methods I've outlined above? Something else? I am assuming that the end goal is to read books you've purchased from Kobo on one of your reading devices. If it's some other goal, perhaps let us know what it is so we can help.

Don't take it personally. I actually also do what you suggest, since I buy from many sources, but I also use the desktop app to synchronise my Kobo Aura HD, so I do not want to ditch the app completely.
My Kobo Aura uses less power than if I were performing the synch with the wireless, and I personally I find it easier to check it with the app.
IN addition some books cannot actually be downloaded as epub, the button to download them is not available in the library, so I need the app, still, again because it is easier to synch my Kobo.
I could do it with Calibre, but for the time being I still find it easier (personal choice) to use the app.
So if I have to log out and reload all the books, it is quite frustrating.
That's what the sigh is for. Apparently there is no way out.
Thanks anyway.

Nascarfan1972 · 05-24-2014, 02:47 PM

Brudigia,

I am using kobo desktop version 3.8.0 for the PC (windows 7 ultimate 64 bit) with no problems, I have just tried opening a book without any errors occurring. Are you using the latest version of the desktop, and also did you just let it auto-update, or did you force the update?

I rarely open it other than to let book sync to the desktop, and I never use it to read, but on readi8ng your post I opened a book and read a few pages to check it was working.

DNSB · 05-24-2014, 03:32 PM

Quote:

Originally Posted by brudigia

I have upgraded the desktop and now, annoyingly, apparently I cannot open any of my ebooks. It says they either locked or corrupted.
The only way to recover them is to log out and log in again, and reload the ebooks again.

This is slightly annoying, even if it is the PC working, not me.

Is there a way to avoid this happening ? I believe it occurred already once, and I might have opened a thread about it, but I cannot find it any. Sorry if I am duplicating anything.

Not sure if you haven't already tried this but have you uninstalled the desktop application, deleted any leftover files (Windows, check the user's application data folder and remove the Kobo directory from it as well as checking the Kobo directory in the Program Files/Program Files (x86) directory has been removed) I don't have the Kobo app on a Mac so not sure where in the user folder it would store the user data. Then try re-installing the application and let it synchronize with Kobo.

This worked for me the one time I had odd issues after an upgrade to the desktop application.

Regards,
David

PeterT · 05-24-2014, 03:43 PM

Surely it's just as easy to logout and login again, as to deinstall / reinstall.

DNSB · 05-24-2014, 05:10 PM

Quote:

Originally Posted by PeterT

Surely it's just as easy to logout and login again, as to deinstall / reinstall.

When I tried log out/log in, it worked for that session. The next time I opened the desktop application, I got the error message. After the scorched earth treatment, the problem went away and hasn't (as yet) returned.

Regards,
David

brudigia · 05-25-2014, 02:07 AM

Quote:

Originally Posted by DNSB

When I tried log out/log in, it worked for that session. The next time I opened the desktop application, I got the error message. After the scorched earth treatment, the problem went away and hasn't (as yet) returned.

Regards,
David

Thanks. The problems solves itself, as you say, if you log out and log in again. But then you have to reload every single ebook you have bought. That is the annoying part, In addition, when I log out, it tells me that I am losing my annotations. Not sure what that means, it surely means I am losing something, and I am not sure it only relates to the desktop, so I am a bit hesitating. But there is no other way. This is the only app which does this, and I would dearly like to understand why, As I said, I remember that it already happened at least once. Maybe more, even though I do not read a lot on the PC, thus I do not open ebooks after every update.

THanks to all, anyway

davidfor · 05-25-2014, 04:45 AM

Quote:

Originally Posted by brudigia

Thanks. The problems solves itself, as you say, if you log out and log in again. But then you have to reload every single ebook you have bought. That is the annoying part, In addition, when I log out, it tells me that I am losing my annotations. Not sure what that means, it surely means I am losing something, and I am not sure it only relates to the desktop, so I am a bit hesitating. But there is no other way. This is the only app which does this, and I would dearly like to understand why, As I said, I remember that it already happened at least once. Maybe more, even though I do not read a lot on the PC, thus I do not open ebooks after every update.

You shouldn't lose any annotations. The desktop application only handles kepubs. Annotations for kepubs are sent to the Kobo server and downloaded the next time the book is downloaded to a device or app. You might lose any that have been added to the book since the last sync, but I think the desktop app syncs the annotations as they are created or changed.

brudigia · 05-25-2014, 11:13 AM

Quote:

Originally Posted by davidfor

You shouldn't lose any annotations. The desktop application only handles kepubs. Annotations for kepubs are sent to the Kobo server and downloaded the next time the book is downloaded to a device or app. You might lose any that have been added to the book since the last sync, but I think the desktop app syncs the annotations as they are created or changed.

Sorry I did not remember correctly. When you log out (and probably you know more about it tha I do), the app says "We will remove your books from Kobo Desktop, but not from your account. You will also lose any highlights you added to your books".

Cheers

Sharkus · 05-26-2014, 03:48 PM

You're correct, the message does mention highlights will be lost, but that is not correct, well, it certainly isn't correct for 3.8.0 as I've just tested it. If I add a note or highlight to a book, then sign out and sign back in, the highlight and note is there (you will need to wait until the sync has performed the "synching annotations" step though). This makes sense as this information is synced to the cloud and has been for a while.

05-23-2014, 01:31 PM	#1
brudigia Evangelist Posts: 467 Karma: 1401828 Join Date: Oct 2008 Location: Torino - Italy Device: iPAD AirPro M1 12.9, Kindle Oasis 2017, Kobo Aura Elisa, iPhone XII	Desktop App - Books locked or corrupt I have upgraded the desktop and now, annoyingly, apparently I cannot open any of my ebooks. It says they either locked or corrupted. The only way to recover them is to log out and log in again, and reload the ebooks again. This is slightly annoying, even if it is the PC working, not me. Is there a way to avoid this happening ? I believe it occurred already once, and I might have opened a thread about it, but I cannot find it any. Sorry if I am duplicating anything.

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05-24-2014, 03:19 AM	#4
meeera Grand Sorcerer Posts: 5,447 Karma: 58059566 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I'm not sure what the "Sigh" is for. Do you need more help with the methods I've outlined above? Something else? I am assuming that the end goal is to read books you've purchased from Kobo on one of your reading devices. If it's some other goal, perhaps let us know what it is so we can help.

05-24-2014, 02:47 PM	#6
Nascarfan1972 Banned Posts: 95 Karma: 29532 Join Date: Jul 2012 Device: Kobo Glo/Mini/Aura/Glo HD/Clara/Libra & Forma & Kindle PW	Brudigia, I am using kobo desktop version 3.8.0 for the PC (windows 7 ultimate 64 bit) with no problems, I have just tried opening a book without any errors occurring. Are you using the latest version of the desktop, and also did you just let it auto-update, or did you force the update? I rarely open it other than to let book sync to the desktop, and I never use it to read, but on readi8ng your post I opened a book and read a few pages to check it was working.

05-24-2014, 03:43 PM	#8
PeterT Grand Sorcerer Posts: 12,026 Karma: 71684510 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Surely it's just as easy to logout and login again, as to deinstall / reinstall.

05-26-2014, 03:48 PM	#13
Sharkus Evangelist Posts: 444 Karma: 2269648 Join Date: Jun 2010 Location: Toronto Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app	You're correct, the message does mention highlights will be lost, but that is not correct, well, it certainly isn't correct for 3.8.0 as I've just tested it. If I add a note or highlight to a book, then sign out and sign back in, the highlight and note is there (you will need to wait until the sync has performed the "synching annotations" step though). This makes sense as this information is synced to the cloud and has been for a while.

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